Bsod - irql not less or equal

Arothorn

New Member
Hi All,

I need some help. I'm using an Acer Aspire 5735Z notebook running Vista Home Premium (version below). A few hours after the latest Vista update Tuesday, I started getting the BSOD: IRQL NOT LESS OR EQUAL. The BSOD usually occurs right after connecting to the local LAN/Internet. I've tried everything I can think of, including rolling back to a previous build before the latest update. Updating drivers. Shutting off everything non-essential in Startup (using MsConfig.exe). Still the BSOD appears. I can run just fine in Safemode with Networking. The problem is I can't trouble shoot from normal boot, due to crash after loading startup. So I can't figure out the app causing the issue. Attached is the Minidump (rename from txt to dmp) from the latest crash, also the info from the crash below.

Any ideas?

Let me know if you need more info...

Thanks,
->Aro

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000000
BCP2: 00000002
BCP3: 00000001
BCP4: 81F06EF9
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
 

Attachments

  • Mini060310-04.txt
    135.8 KB · Views: 112

My Computer

Looks like a Symantec Endpoint driver - SRTSPL.sys
Please uninstall the Symantec program.

Use a free antivirus for test purposes while testing: Free AntiVirus
Then, if that fixes things, you can reinstall a fresh copy of the Symantec program.

Summary of the BSOD:
Code:
Built by: 6002.18209.x86fre.vistasp2_gdr.100218-0019
Debug session time: Thu Jun  3 12:03:16.764 2010 (GMT-4)
System Uptime: 0 days 0:02:32.482
BugCheck A, {0, 2, 1, 81f06ef9}
*** WARNING: Unable to verify timestamp for SRTSPL.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL.SYS
Probably caused by : SRTSPL.SYS ( SRTSPL+1836e )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
 

My Computer

Thanks!!!! Confirmed. Symantec was the issue. Now I have to clean it off the computer. But the computer is now back in business.

Best,
->Aro
 

My Computer

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