Solved BSOD - Driver?

S

silvercue

Member
Have attached BSOD minidumop as per instruction.

Some detail also:


I have started getting BSOD when running apps.

BSOD Suggests driver issue. The error messge is:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

also mentions uguru at the end of message motherboard is abit ip35pro

I have uninstalled uguru now and still get the error.

My Nvidia 8800 gts has the latest drivers (8.17.12.5721) (Vista 64 bit) - I am wondering if they could be the cause, but i don't have the previuous drivers to roll back to.

Any ideas how to decipher the code. I have latest Windowspatches and have not installed any new hardware. I did reset the BIOS recently as system would not boot (power would only come on for a second).

Strangely i seem to lose some settings like desktop resolution and web pages dont remember my passwords after the crashes.

The memory.dmp again mentions uguru.
 

Attachments

  • Mini072110-01.zip
    28.5 KB · Views: 13
Last edited by a moderator:

My Computer

System One

Looks like AVG is causing the issue. Please remove it with this tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

Replace it with Microsoft Security Essentials (also free): http://www.microsoft.com/security_essentials

...Summary of the Dumps:
Code: 
[FONT=lucida console]Built by: 6002.18209.amd64fre.vistasp2_gdr.100218-0019[/FONT]
[FONT=lucida console]Debug session time: Wed Jul 21 14:23:48.458 2010 (UTC - 4:00)[/FONT]
[FONT=lucida console]System Uptime: 0 days 1:46:00.484[/FONT]
[FONT=lucida console]BugCheck D1, {fffffa60025a9d08, 2, 8, fffffa60025a9d08}[/FONT]
[FONT=lucida console]*** WARNING: Unable to verify timestamp for uGuru.sys[/FONT]
[FONT=lucida console]*** ERROR: Module load completed but symbols could not be loaded for uGuru.sys[/FONT]
[FONT=lucida console]Probably caused by : uGuru.sys ( uGuru+2d08 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xD1[/FONT]
[FONT=lucida console]PROCESS_NAME:  avgrsa.exe[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]
 
Last edited by a moderator:

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
Many thanks for the help, it is greatly appreciated. I will follow the advice and post back with the results.

If successful I would be interested in what caused it as I have used AVG since build with no isues, only recent software change is Microsoft Updates.

Also, I am interested in why uguru.sys is referenced in the .DMP files after I have uninstalled it? Could that be a registry entry that has not uninstalled?

Again - many thanks
 

My Computer

System One

Perhaps there are leftovers still running.

AVG has some poorly coded drivers. That means that AVG will work fine in some systems, but cause crashes in others.

I have seen people who have used AVG for years, and complain when I ask them to uninstall it, but show surprise that it was indeed the issue.
 

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
In your post you mentioned that the computer would not boot until you reset the bios. On the side of the IPpro is a two digit readout (on the motherboard). If your computer fails to boot, please write down the code and post here. It may be a hardware error that has now caused this.
Hopefully by following jonathans advise your problem will be resolved.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Keyboard
    Logik
    Mouse
    Technika TKOPTM2
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet
OK - I have uninstalled AVG and then cleaned registry for unwanted AVG entries. I have installed the MS Security essentials Anto-Virus software as recommended.

I have also updaed gfx card driver as nvidia released a new one a couple of days ago and.....


I still get blue screens. New .dmp attached.

Oh and thanks again for the help so far! :)
 

Attachments

  • Mini052910-01.zip
    20.5 KB · Views: 6

My Computer

System One

is your computer crashing quite alot?
If it is then it seems like a hardware problem, if not then software.
The main problem with system is that diagnosing things is very hard.
You have to start at basics. You have a system that is crshing at a system level program.
It may be hardware or software.
As a bit of diag I would boot into the BIOS and leave it there.
The main probem you had to start with was with the mother board.
This will give you a guide where to start with.
If you have friends with hardware, get them to tests your motherboard.
This looks like the problem.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Keyboard
    Logik
    Mouse
    Technika TKOPTM2
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet
Strange, I still see AVG drivers running in RAM. I guess you need to run the tool again.

http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

I also see no evidence of MSE drivers in RAM. Please be sure to install this: http://www.microsoft.com/security_essentials

Make sure to do that and post back with the new dumps if they reoccur.

Thanks,
~JK

...Summary of the Dumps:
Code: 
[FONT=lucida console]
Built by: 6001.18427.amd64fre.vistasp1_gdr.100218-0019
Debug session time: Sat May 29 11:56:37.537 2010 (UTC - 4:00)
System Uptime: 0 days 8:45:15.246
BugCheck 7F, {8, 80050031, 6f8, fffff80001e6b110}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b8 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/FONT]
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
OK - in case anyone is interested I have sorted the issue.

I started to look at the .dmp files and saw that uguru.sys was mentioned and I had uninstalled it and cleaned Registry.

However, I saw this in the dmp files again - using Vista search (searching everything, non indexed and system/hidden files aswell) I never ever found a sign of uguru.

However, I decided to manually search the registyry and found multiple references and deleted them. One aslo led me to a driver file called uguru.sys which I deleted in Windows.

I am extremely confusd as to why Vista Search could not find this file when I seearched many times with all options to find everything enabled.

Thanks for the help anyway all.
 

My Computer

System One

You must log in or register to reply here.
Back
Top