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BSOD - Driver?
  1. #1



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    BSOD - Driver?

    Have attached BSOD minidumop as per instruction.

    Some detail also:


    I have started getting BSOD when running apps.

    BSOD Suggests driver issue. The error messge is:

    DRIVER_IRQL_NOT_LESS_OR_EQUAL

    also mentions uguru at the end of message motherboard is abit ip35pro

    I have uninstalled uguru now and still get the error.

    My Nvidia 8800 gts has the latest drivers (8.17.12.5721) (Vista 64 bit) - I am wondering if they could be the cause, but i don't have the previuous drivers to roll back to.

    Any ideas how to decipher the code. I have latest Windowspatches and have not installed any new hardware. I did reset the BIOS recently as system would not boot (power would only come on for a second).

    Strangely i seem to lose some settings like desktop resolution and web pages dont remember my passwords after the crashes.

    The memory.dmp again mentions uguru.


    Last edited by roy69; 14 Aug 2010 at 12:37 AM. Reason: solved
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  2. #2
    Jonathan_King's Avatar

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    Re: BSOD - Driver?

    Looks like AVG is causing the issue. Please remove it with this tool: http://download.avg.com/filedir/util...removerx64.exe

    Replace it with Microsoft Security Essentials (also free): http://www.microsoft.com/security_essentials

    ...Summary of the Dumps:
    Code:
    Built by: 6002.18209.amd64fre.vistasp2_gdr.100218-0019
    Debug session time: Wed Jul 21 14:23:48.458 2010 (UTC - 4:00)
    System Uptime: 0 days 1:46:00.484
    BugCheck D1, {fffffa60025a9d08, 2, 8, fffffa60025a9d08}
    *** WARNING: Unable to verify timestamp for uGuru.sys
    *** ERROR: Module load completed but symbols could not be loaded for uGuru.sys
    Probably caused by : uGuru.sys ( uGuru+2d08 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  avgrsa.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии

    Last edited by roy69; 14 Aug 2010 at 12:38 AM.
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  3. #3



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    Re: BSOD - Driver?

    Many thanks for the help, it is greatly appreciated. I will follow the advice and post back with the results.

    If successful I would be interested in what caused it as I have used AVG since build with no isues, only recent software change is Microsoft Updates.

    Also, I am interested in why uguru.sys is referenced in the .DMP files after I have uninstalled it? Could that be a registry entry that has not uninstalled?

    Again - many thanks

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  4. #4
    Jonathan_King's Avatar

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    Re: BSOD - Driver?

    Perhaps there are leftovers still running.

    AVG has some poorly coded drivers. That means that AVG will work fine in some systems, but cause crashes in others.

    I have seen people who have used AVG for years, and complain when I ask them to uninstall it, but show surprise that it was indeed the issue.

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  5. #5
    roy69's Avatar

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    Re: BSOD - Driver?

    In your post you mentioned that the computer would not boot until you reset the bios. On the side of the IPpro is a two digit readout (on the motherboard). If your computer fails to boot, please write down the code and post here. It may be a hardware error that has now caused this.
    Hopefully by following jonathans advise your problem will be resolved.

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  6. #6



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    Re: BSOD - Driver?

    OK - I have uninstalled AVG and then cleaned registry for unwanted AVG entries. I have installed the MS Security essentials Anto-Virus software as recommended.

    I have also updaed gfx card driver as nvidia released a new one a couple of days ago and.....


    I still get blue screens. New .dmp attached.

    Oh and thanks again for the help so far!

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  7. #7
    roy69's Avatar

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    Re: BSOD - Driver?

    is your computer crashing quite alot?
    If it is then it seems like a hardware problem, if not then software.
    The main problem with system is that diagnosing things is very hard.
    You have to start at basics. You have a system that is crshing at a system level program.
    It may be hardware or software.
    As a bit of diag I would boot into the BIOS and leave it there.
    The main probem you had to start with was with the mother board.
    This will give you a guide where to start with.
    If you have friends with hardware, get them to tests your motherboard.
    This looks like the problem.

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  8. #8
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    Re: BSOD - Driver?

    Strange, I still see AVG drivers running in RAM. I guess you need to run the tool again.

    http://download.avg.com/filedir/util...removerx64.exe

    I also see no evidence of MSE drivers in RAM. Please be sure to install this: http://www.microsoft.com/security_essentials

    Make sure to do that and post back with the new dumps if they reoccur.

    Thanks,
    ~JK

    ...Summary of the Dumps:
    Code:
    
    Built by: 6001.18427.amd64fre.vistasp1_gdr.100218-0019
    Debug session time: Sat May 29 11:56:37.537 2010 (UTC - 4:00)
    System Uptime: 0 days 8:45:15.246
    BugCheck 7F, {8, 80050031, 6f8, fffff80001e6b110}
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b8 )
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    

    Last edited by Jonathan_King; 15 Aug 2010 at 08:01 AM.
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  9. #9



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    Re: BSOD - Driver?

    that is strange - I have no sign of AVG and have MS Security Essentials in taskbar. I will re-run the tool and post next crash dump.

    Thanks

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  10. #10



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    Re: BSOD - Driver?

    OK - in case anyone is interested I have sorted the issue.

    I started to look at the .dmp files and saw that uguru.sys was mentioned and I had uninstalled it and cleaned Registry.

    However, I saw this in the dmp files again - using Vista search (searching everything, non indexed and system/hidden files aswell) I never ever found a sign of uguru.

    However, I decided to manually search the registyry and found multiple references and deleted them. One aslo led me to a driver file called uguru.sys which I deleted in Windows.

    I am extremely confusd as to why Vista Search could not find this file when I seearched many times with all options to find everything enabled.

    Thanks for the help anyway all.

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