Urgent help needed with BSOD - BCCode: 1000007f

abhijitsinha · Aug 21, 2010

Hi,
I have this never ending issue with BSOD on my Vaio laptop with Vista Home Basic, service pack 2. Whenever I leave the system idle for some time, anything between 30 min to 2-3 hours, my system crashes and then restarts with the following error. Updates are enabled on my laptop and no important updates are available.

BCCode: 1000007f
BCP1: 00000008
BCP2: 805D3130
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

I have attached the associated dump files as well as the performance monitor report and the system information to this post.

I need help urgently as this is a pretty frequent issue with my laptop. Thanks in advance for all your help.

richc46 · Aug 21, 2010

STOP 0x1000007F: UNEXPECTED_KERNEL_MODE_TRAP_M

Code:

 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64

Code:

[FONT=Arial][SIZE=4]Copyright (c) Microsoft Corporation. All rights reserved.[/SIZE][/FONT]
 
[FONT=Arial][SIZE=4]Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_BSOD[1].zip\Mini080310-01.dmp][/SIZE][/FONT]
[FONT=Arial][SIZE=4]Mini Kernel Dump File: Only registers and stack trace are available[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Executable search path is: [/SIZE][/FONT]
[FONT=Arial][SIZE=4]Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Product: WinNt, suite: TerminalServer SingleUserTS Personal[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Built by: 6002.18209.x86fre.vistasp2_gdr.100218-0019[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Machine Name:[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Kernel base = 0x81c42000 PsLoadedModuleList = 0x81d59c70[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Debug session time: Mon Aug  2 16:04:43.066 2010 (GMT-4)[/SIZE][/FONT]
[FONT=Arial][SIZE=4]System Uptime: 0 days 5:09:13.949[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Loading Kernel Symbols[/SIZE][/FONT]
[FONT=Arial][SIZE=4]...............................................................[/SIZE][/FONT]
[FONT=Arial][SIZE=4]................................................................[/SIZE][/FONT]
[FONT=Arial][SIZE=4].......................................[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Loading User Symbols[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Loading unloaded module list[/SIZE][/FONT]
[FONT=Arial][SIZE=4].........[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Unable to load image \SystemRoot\system32\DRIVERS\Rtlh86.sys, Win32 error 0n2[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*** WARNING: Unable to verify timestamp for Rtlh86.sys[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*** ERROR: Module load completed but symbols could not be loaded for Rtlh86.sys[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*******************************************************************************[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*                                                                             *[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*                        Bugcheck Analysis                                    *[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*                                                                             *[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*******************************************************************************[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Use !analyze -v to get detailed debugging information.[/SIZE][/FONT]
[FONT=Arial][SIZE=4]BugCheck 1000007F, {8, 805d3130, 0, 0}[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Probably caused by : Rtlh86.sys ( Rtlh86+8d35 )[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Followup: MachineOwner[/SIZE][/FONT]
[FONT=Arial][SIZE=4]---------[/SIZE][/FONT]
[FONT=Arial][SIZE=4]1: kd> !analyze -v[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*******************************************************************************[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*                                                                             *[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*                        Bugcheck Analysis                                    *[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*                                                                             *[/SIZE][/FONT]
[FONT=Arial][SIZE=4]*******************************************************************************[/SIZE][/FONT]
[FONT=Arial][SIZE=4]UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)[/SIZE][/FONT]
[FONT=Arial][SIZE=4]This means a trap occurred in kernel mode, and it's a trap of a kind[/SIZE][/FONT]
[FONT=Arial][SIZE=4]that the kernel isn't allowed to have/catch (bound trap) or that[/SIZE][/FONT]
[FONT=Arial][SIZE=4]is always instant death (double fault).  The first number in the[/SIZE][/FONT]
[FONT=Arial][SIZE=4]bugcheck params is the number of the trap (8 = double fault, etc)[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Consult an Intel x86 family manual to learn more about what these[/SIZE][/FONT]
[FONT=Arial][SIZE=4]traps are. Here is a *portion* of those codes:[/SIZE][/FONT]
[FONT=Arial][SIZE=4]If kv shows a taskGate[/SIZE][/FONT]
[FONT=Arial][SIZE=4]   use .tss on the part before the colon, then kv.[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Else if kv shows a trapframe[/SIZE][/FONT]
[FONT=Arial][SIZE=4]   use .trap on that value[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Else[/SIZE][/FONT]
[FONT=Arial][SIZE=4]   .trap on the appropriate frame will show where the trap was taken[/SIZE][/FONT]
[FONT=Arial][SIZE=4]   (on x86, this will be the ebp that goes with the procedure KiTrap)[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Endif[/SIZE][/FONT]
[FONT=Arial][SIZE=4]kb will then show the corrected stack.[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Arguments:[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Arg1: 00000008, EXCEPTION_DOUBLE_FAULT[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Arg2: 805d3130[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Arg3: 00000000[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Arg4: 00000000[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Debugging Details:[/SIZE][/FONT]
[FONT=Arial][SIZE=4]------------------[/SIZE][/FONT]
 
[FONT=Arial][SIZE=4]BUGCHECK_STR:  0x7f_8[/SIZE][/FONT]
[FONT=Arial][SIZE=4]CUSTOMER_CRASH_COUNT:  1[/SIZE][/FONT]
[FONT=Arial][SIZE=4]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/SIZE][/FONT]
[FONT=Arial][SIZE=4]PROCESS_NAME:  System[/SIZE][/FONT]
[FONT=Arial][SIZE=4]CURRENT_IRQL:  2[/SIZE][/FONT]
[FONT=Arial][SIZE=4]LAST_CONTROL_TRANSFER:  from 8c4403c2 to 8c43ed35[/SIZE][/FONT]
[FONT=Arial][SIZE=4]STACK_TEXT:  [/SIZE][/FONT]
[FONT=Arial][SIZE=4]WARNING: Stack unwind information not available. Following frames may be wrong.[/SIZE][/FONT]
[FONT=Arial][SIZE=4]805ea024 8c4403c2 00000000 87235ef8 87235ee8 Rtlh86+0x8d35[/SIZE][/FONT]
[FONT=Arial][SIZE=4]805ea858 81c141f4 85cfb380 00000000 87235ee8 Rtlh86+0xa3c2[/SIZE][/FONT]
[FONT=Arial][SIZE=4]805ea884 87c09554 87235ee8 85cfb380 8438ddd0 hal!HalBuildScatterGatherList+0x1ba[/SIZE][/FONT]
[FONT=Arial][SIZE=4]805ea8c8 8c4405a9 00000077 844e80a4 871fe310 ndis!NdisMAllocateNetBufferSGList+0x94[/SIZE][/FONT]
[FONT=Arial][SIZE=4]805ea8e4 85f5b048 00000001 00000000 00000000 Rtlh86+0xa5a9[/SIZE][/FONT]
[FONT=Arial][SIZE=4]805ea8e8 00000000 00000000 00000000 871fdfa0 0x85f5b048[/SIZE][/FONT]
 
[FONT=Arial][SIZE=4]STACK_COMMAND:  kb[/SIZE][/FONT]
[FONT=Arial][SIZE=4]FOLLOWUP_IP: [/SIZE][/FONT]
[FONT=Arial][SIZE=4]Rtlh86+8d35[/SIZE][/FONT]
[FONT=Arial][SIZE=4]8c43ed35 56              push    esi[/SIZE][/FONT]
[FONT=Arial][SIZE=4]SYMBOL_STACK_INDEX:  0[/SIZE][/FONT]
[FONT=Arial][SIZE=4]SYMBOL_NAME:  Rtlh86+8d35[/SIZE][/FONT]
[FONT=Arial][SIZE=4]FOLLOWUP_NAME:  MachineOwner[/SIZE][/FONT]
[FONT=Arial][SIZE=4]MODULE_NAME: Rtlh86[/SIZE][/FONT]
[FONT=Arial][SIZE=4]IMAGE_NAME:  Rtlh86.sys[/SIZE][/FONT]
[FONT=Arial][SIZE=4]DEBUG_FLR_IMAGE_TIMESTAMP:  45ab8f82[/SIZE][/FONT]
[FONT=Arial][SIZE=4]FAILURE_BUCKET_ID:  0x7f_8_Rtlh86+8d35[/SIZE][/FONT]
[FONT=Arial][SIZE=4]BUCKET_ID:  0x7f_8_Rtlh86+8d35[/SIZE][/FONT]
[FONT=Arial][SIZE=4]Followup: MachineOwner[/SIZE][/FONT]
[FONT=Arial][SIZE=4]---------[/SIZE][/FONT]

Given cause Driver:

Update driver
Rtlh86.sys file description
Productname: Realtek 8101E/8168/8169 PCI/PCIe Adapters
Description: Realtek 8101E/8168/8169 NDIS6 32-bit Driver
Company: Realtek Corporation

Outdated drivers

Code:

 R5U870FUx86 R5U870FUx86.sys Sun Apr 01 23:56:49 20
R5U870FLx86 R5U870FLx86.sys Sun Apr 01 23:56:54 20
DMICall  DMICall.sys  Tue Dec 05 02:14:23 2000 (3A
windrvNT windrvNT.sys Mon May 10 04:42:04 2004 (40
tosrfcom tosrfcom.sys Mon Aug 01 03:45:06 2005 (42
mdmxsdk  mdmxsdk.sys  Mon Jun 19 17:26:59 2006 (44
secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45
tosporte tosporte.sys Tue Oct 10 06:33:20 2006 (45
SonyNC   SonyNC.sys   Fri Oct 13 07:34:21 2006 (45
peauth   peauth.sys   Mon Oct 23 04:55:32 2006 (45
crcdisk  crcdisk.sys  Thu Nov 02 04:52:27 2006 (45
xaudio   xaudio.sys   Tue Nov 28 19:44:50 2006 (45
HSX_CNXT HSX_CNXT.sys Fri Dec 22 14:48:52 2006 (45
HSXHWAZL HSXHWAZL.sys Fri Dec 22 14:49:02 2006 (45
HSX_DPV  HSX_DPV.sys  Fri Dec 22 14:50:21 2006 (45
regi     regi.sys     Fri Dec 29 05:02:25 2006 (45
Rtlh86   Rtlh86.sys   Mon Jan 15 09:28:18 2007 (45
SynTP    SynTP.sys    Fri Jan 26 15:31:58 2007 (45
ti21sony ti21sony.sys Tue Jan 30 22:12:01 2007 (45
PxHelp20 PxHelp20.sys Fri Feb 02 16:23:57 2007 (45
igdkmd32 igdkmd32.sys Fri Mar 16 09:45:15 2007 (45
RTKVHDA  RTKVHDA.sys  Mon Mar 26 07:18:03 2007 (46
SonyImgF SonyImgF.sys Mon Apr 02 07:47:22 2007 (46
NETw4v32 NETw4v32.sys Wed May 09 14:38:49 2007 (46
spldr    spldr.sys    Thu Jun 21 20:29:17 2007 (46
intelppm intelppm.sys Sat Jan 19 00:27:20 2008 (47
cdfs     cdfs.sys     Sat Jan 19 00:28:02 2008 (47
bowser   bowser.sys   Sat Jan 19 00:28:26 2008 (47
luafv    luafv.sys    Sat Jan 19 00:30:35 2008 (47
BATTC    BATTC.SYS    Sat Jan 19 00:32:45 2008 (47
compbatt compbatt.sys Sat Jan 19 00:32:47 2008 (47
CmBatt   CmBatt.sys   Sat Jan 19 00:32:47 2008 (47
msisadrv msisadrv.sys Sat Jan 19 00:32:51 2008 (47
mssmbios mssmbios.sys Sat Jan 19 00:32:55 2008 (47
fileinfo fileinfo.sys Sat Jan 19 00:34:27 2008 (47
Dxapi    Dxapi.sys    Sat Jan 19 00:36:12 2008 (47
Beep     Beep.SYS     Sat Jan 19 00:49:10 2008 (47
mountmgr mountmgr.sys Sat Jan 19 00:49:13 2008 (47
kbdclass kbdclass.sys Sat Jan 19 00:49:14 2008 (47
mouclass mouclass.sys Sat Jan 19 00:49:14 2008 (47
mouhid   mouhid.sys   Sat Jan 19 00:49:16 2008 (47
i8042prt i8042prt.sys Sat Jan 19 00:49:17 2008 (47
swenum   swenum.sys   Sat Jan 19 00:49:20 2008 (47
intelide intelide.sys Sat Jan 19 00:49:42 2008 (47
volmgr   volmgr.sys   Sat Jan 19 00:49:51 2008 (47
vga      vga.sys      Sat Jan 19 00:52:06 2008 (47
VIDEOPRT VIDEOPRT.SYS Sat Jan 19 00:52:10 2008 (47
WDFLDR   WDFLDR.SYS   Sat Jan 19 00:52:19 2008 (47
monitor  monitor.sys  Sat Jan 19 00:52:19 2008 (47
Wdf01000 Wdf01000.sys Sat Jan 19 00:52:21 2008 (47
WMILIB   WMILIB.SYS   Sat Jan 19 00:53:08 2008 (47
HIDPARSE HIDPARSE.SYS Sat Jan 19 00:53:16 2008 (47
USBD     USBD.SYS     Sat Jan 19 00:53:17 2008 (47
usbuhci  usbuhci.sys  Sat Jan 19 00:53:20 2008 (47
1394BUS  1394BUS.SYS  Sat Jan 19 00:53:27 2008 (47
usbccgp  usbccgp.sys  Sat Jan 19 00:53:29 2008 (47
usbvideo usbvideo.sys Sat Jan 19 00:53:38 2008 (47
umbus    umbus.sys    Sat Jan 19 00:53:40 2008 (47
mpsdrv   mpsdrv.sys   Sat Jan 19 00:54:45 2008 (47
lltdio   lltdio.sys   Sat Jan 19 00:55:03 2008 (47
rspndr   rspndr.sys   Sat Jan 19 00:55:03 2008 (47
tunmp    tunmp.sys    Sat Jan 19 00:55:40 2008 (47
ndisuio  ndisuio.sys  Sat Jan 19 00:55:40 2008 (47
netbios  netbios.sys  Sat Jan 19 00:55:45 2008 (47
nsiproxy nsiproxy.sys Sat Jan 19 00:55:50 2008 (47
ndistapi ndistapi.sys Sat Jan 19 00:56:24 2008 (47
NDProxy  NDProxy.SYS  Sat Jan 19 00:56:28 2008 (47
wanarp   wanarp.sys   Sat Jan 19 00:56:31 2008 (47
rasacd   rasacd.sys   Sat Jan 19 00:56:31 2008 (47
rasl2tp  rasl2tp.sys  Sat Jan 19 00:56:33 2008 (47
raspptp  raspptp.sys  Sat Jan 19 00:56:34 2008 (47
TDI      TDI.SYS      Sat Jan 19 00:57:10 2008 (47
modem    modem.sys    Sat Jan 19 00:57:16 2008 (47
RDPCDD   RDPCDD.sys   Sat Jan 19 01:01:08 2008 (47
rdpencdd rdpencdd.sys Sat Jan 19 01:01:09 2008 (47
drmk     drmk.sys     Sat Jan 19 01:53:02 2008 (47
BOOTVID  BOOTVID.dll  Sat Jan 19 02:27:15 2008 (47

This report has given only one possible cause. Since the reports are not usually definitive you may experience additional BSOD. If that is the situation, repost and you wil be given additional information

In addition now, after updating driver follow these instructions.

Scan with your Anti Virus
SFC /scannow
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
Update outdated listed drivers
How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Analysis is completed.

Urgent help needed with BSOD - BCCode: 1000007f

abhijitsinha

New Member

Attachments

My Computer

System One

richc46

My Computer

System One