Windows Error Recovery

A

amberthelost

Member
Hello,
I am having issues with my laptop. It is an Acer Aspire 4720z with Vista 32bit Home premium. I dont know what else you will need to help but yesterday I go to turn on my laptop and this page pops up and says "Windows Failed to start. A recent hardware or software change might be the cause. If windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. If power was interrupted during startup, choose start windows normally." Then it gives me 2 options Launch startup repair (recommended) or start windows normally.

Well when I chose both of those options it does nothing they both just blink for a few seconds and goes back to the first page. So I tried to hit F8 after I turn it off and then back on and I get the Advanced Boot option page. Repair your computer, Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt, Enable Boot logging, Enable low res video, Last known good configuration, directory service restore mode, debugging mode, disable automatic restart on system failure, disable driver signature enforcement. I had tried every single one of these and nothing works, it keeps taking me back to the "Windows Error Recovery" page. I don't have a recovery disk and vista was preinstalled when I bought it. I didn't install any hardware or shut down during start up. It is always shut down normally. So I am lost. I have no idea what else I can do. Any help in this would be highly appreciated.
 

My Computer

System One

Some possible solutions from MS Support
Method 1:
Check if you are able to boot your computer to ‘Safe Mode’. Here are the steps to boot the computer to ‘Safe Mode’:
Follow the below steps to boot the computer to ‘Safe Mode’:
a. Restart your computer if it is powered on.
b. Tap the F8 key after your computer initially powers on.
c. Once you see the Advanced Boot Options menu you can stop tapping.
d. Use the up/down arrow keys to highlight your selection.
e. Select Safe Mode with Networking and press Enter.
f. Logon to your computer using an account with Administrator privileges.
Link you may refer to:http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
Method 2:
Use the System recovery options if you have a Windows Vista disc.
a. Insert the Windows Vista DVD in the DVD drive, and then restart your computer from the DVD.
Note: when you receive the prompt Press any Key to boot from the CD or DVD, press any key on the keyboard to restart your computer by using the Windows Vista DVD.
b. Select your language setting, and then click Next.
c. Select Repair your computer.
d. Select the Windows Vista installation to be repaired, and then click Next.
e. Under System Recovery Options, select Startup Repair, and then press ENTER.
Note: If the repair process detects a problem when it starts Windows Vista, it will run Startup Repair to automatically fix the problems. If this occurs, click Cancel, and then click View Advanced Options for system recovery and support.
f. Click Finish when the Startup Repair has finished.
g. Under System Recovery Options, click Restart.
You can refer the below article for more information:
http://windows.microsoft.com/en-US/windows-vista/Startup-Repair-frequently-asked-questions
You can also refer the below article that will give you information on different ‘system recovery options’ that will help you fix this issue:
http://windows.microsoft.com/en-US/windows-vista/What-are-the-system-recovery-options-in-Windows-Vista
I suggest that you use the System Restore option to restore your computer to the point when it was working fine.
Method 3:
a. Boot through the Vista Recovery Disk
b. Repair your computer and select ‘Command prompt’:
c. It will take you to the location
x:\Sources (assuming windows drive is C: in WinRE)
d. Type c: and press enten, it will display as c:\
e. Type the following commands:
Type cd windows
Type cd system32
Type rename msimg32.dll msimg32.bak
(assuming dvd drive is D: in WinRE)
Type d (Or replace it with the appropriate drive letter).
Type cd windows
Type cd system32
Type copy AUDIOSES.DLL c:\windows\system32
Type exit
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi Richc46,
Thank you for your fast response but I had wrote in my last post that it will not let me get into Safe Mode(of any kind) and that I do not have a recovery disk. I have already read the links that you posted for me, thank you for those, before I posted to this forum. I was hoping that someone can tell me something new lol.
 

My Computer

System One

I was afraid of that, the only thing left is a clean install. Without a DVD, it will have to be a restore to factory specs. Do you know how to do that? If not, do you have your computer manual? If not with your computer make and model google restore factory specs.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Oh NO! lol I would hate to have to do a clean install. I take my laptop to school with me and had all of my homework on it :'( And I dearly need it. Is there a way that I could aquire a DVD? Or is there a way that I can "tap" into my laptop with my desktop and retrieve my documents?
 

My Computer

System One

Do you have a install DVD?
If so we can try a repair and you should not lose anything.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi Rich,
No I do not have a install disk, vista was preinstalled and it didn't come with a disk. Is there a way that I can make a recovery disk from my desktop that has the same exact OS as my laptop and use it?
 

My Computer

System One

The only DVD that you can get from online will boot to repair. You can borrow a DVD. Dont worry if worse comes to worse we can get your documents.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi Rich,
Do you know a link to a website that I can get a download to "boot to repair"? I have called everyone that I know and no one has a Vista disc, they all use Win7 now. So I am all out of options.
 

My Computer

System One

Hi Rich,
While I was calling around to see if anyone had a disc, I downloaded the
Windows Vista Recovery Disc 32-Bit (x86) Edition, put it on a CD and tried to get my laptop to boot from it. But it didn't do anything, the only thing that was different was it started as a black screen with a flashing dot on the top left corner. But it went back to the same ol' screen that it started out with.....I would send it back to get repaired but my warranty is out. But thanks a lot for all your help.
 

My Computer

System One

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