Solved BSOD help

veterejf

veterejf

Member
I'm running Windows Vista Business on a Dell Latitude E6500. The only things that i think could've caused this was installing the lastest graphic card the NVIDIA Quadro NVS 160M. but that was almost 3 weeks ago and idk why this would happen now. Though i've had this recurring problem when my computer starts up there would be a loading screen with a status-like bar but it was one of those ones that just have a couple bars move across it and repeat. so I would have to shut the laptop down by holding the startup button. then after that reboots i would always be prompted with something saying you computer failed to start up would you like to repair? I always say no, but today i said yes, so maybe it would fix it. then i rebooted and got the BSOD. I got a couple of stop errors:

0x00000050 and another one i was manage to read but nothing showed up on google with this: FFFFF8003E2005C

EDIT: Make sure to see my post on PAGE TWO. This was an old post I just updated with a new BSOD problem continuing on this thread.
 
Last edited:

My Computer

System One

yes, I'm part the way through,I don't understand the part where I START | type perfmon /report - a viewer will appear | Save as an HTML file part. does that mean I do start>run>perfmom /report? that didn't work, i got an error; "An error occured while attempting to generate this report, The system cannot find the path specified"

or if i do start>run>perfmon a window pops up but idk what do to then.
 

My Computer

System One

Once the window pops up, go to File > Save.
 

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
I also Do not know how to do Step 4, how to I attached my zipped file. Also when I try to save my perfmon as a html, I don't think i can, only as a a .msc and when i go to the drop down box it's only that(.msc) and all files(".")
 

My Computer

System One

Copy and paste the following into the start menu, and press enter:
Code: 
perfmon /report
. Then go to File > Save as, and it should work.

If it still doesn't work, just forget the perfmon file, and upload the rest. To attach the zip folder, click on the paperclip icon on your next post, and attach it there.
 

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
what do you mean into my start menu? there is no where where i can paste that, unless you mean start, then run, but when i try that it won't work. it gave me an error message as specified earlier ^^^

The rest is up there though
 

My Computer

System One

It appears that Symantec Endpoint Protection is the cause here. Please update it to the latest version, or remove it completely and use Microsoft Security Essentials as a replacement.

Also, your Intel Ethernet drivers are old:
Code: 
e1y60x64.sys      Fri Apr 04 16:41:29 2008 (47F69279)

Please install these updated ones: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18718&ProdId=3003&lang=eng

...Summary of the dumps
Code: 
[font=lucida console]
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 14:05:21.937 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:08.957
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 13:02:02.379 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:51.237
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 11:30:29.211 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:26.071
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 11:26:09.345 2010 (UTC - 5:00)
System Uptime: 0 days 0:01:49.063
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 11:16:49.075 2010 (UTC - 5:00)
System Uptime: 0 days 0:09:53.935
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 11:05:59.947 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:21.681
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]
 

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
I cannot open that file with my current computer, but I can look at what Jon has posted. You should not have a problem, but if you should Jon will be very happy to analyze the new report. If it should occur a few weeks from now, I will be there for you too. Good luck
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Thanks for the report!

I'm glad it's working for now.
 

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
Same machine as before. I patched my direct x a couple days ago, as well as updated my video card again. Let me know what you find out
 

My Computer

System One

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