Hi can someone help me. I have a laptop running windows vista home premium, it froze when I was on the desktop so I had to force shutdown. When I started it up again my user account now required me to put a password to log in of which it never required one before the crush and also a new user was created. I tried to reset this password which just appeared from nowhere by log in through safe mode and as soon as I try to open the control panel in safe mode it shuts me down and most of the time I can`t acess safe mode. I then made a Ophcrack usb to try and crack the password but it shows three user accounts all without any password on the so I can`t crack anything. I have tried the recovery disc it just runs a test and the says no error, I can`t system restore. I don`t want to format the whole system as I have some valuable files on it.
Please if you have an idea to solve this issue without lossing saved files please help.