BSOD

americancritic · Mar 15, 2011

Hello Rich I am sending 2 screenshots, minidump file will not open or zip.

richc46 · Mar 15, 2011

That information does not help at all. BSODs can be caused by hardware, software, drivers etc. Need those files.

richc46 · Mar 15, 2011

Do two things
Run an sfc

Then go to upgrade advisor, they will pick up hardware problems
http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx

americancritic · Mar 15, 2011

Win 7 advisor says it has passed no problem there. I am still trying to get the minidump files but no luck yet.

americancritic · Mar 15, 2011

Hi Rch here is another screen shot and the minidumps are there I just can't get to them for some reason.

americancritic · Mar 15, 2011

Are there any other ways to get the minidump files, I downloaded and printed the tutorial you sent me to and followed them as written but no luck...

americancritic · Mar 15, 2011

I am not sure if this is it or not but I will send it anyway...

richc46 · Mar 15, 2011

You may not be set up for it. Set up to write dump files. Then the next one you can send me

Click Start, point to Settings, and then click Control Panel.
Double-click System.
Click the Advanced tab, and then click Settings under Startup and Recovery.
In the Write debugging information list, click Small memory dump (64k).

americancritic · Mar 15, 2011

Nothing I will try again...

I tried to upload and this is what it says when I do,,,

Invaled File mini031511-01.dmp

richc46 · Mar 15, 2011

richc46 said:
You may not be set up for it. Set up to write dump files. Then the next one you can send me

Click Start, point to Settings, and then click Control Panel.

Double-click System.

Click the Advanced tab, and then click Settings under Startup and Recovery.

In the Write debugging information list, click Small memory dump (64k).

Forget the past, make sure you are set up for new dumps

americancritic · Mar 15, 2011

Ok I did what you said this is the screenshots.

Instead of 64 this is what it reads first was for Kernel and I clicked the list and the other says %systemRoot% minidump (128KB), so now we need to figure out how to get them to you.

americancritic · Mar 15, 2011

Hello Rich I found these in event viewer.

americancritic · Mar 15, 2011

Ok I will try this a little different...I hope this helps a little...

-<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
-<System>
<ProviderName="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreatedSystemTime="2011-03-15T15:27:05.000Z" />
<EventRecordID>46853</EventRecordID>
<Correlation/>
<ExecutionProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>TOM-PC</Computer>
<Security/>
</System>
-<EventData>
<Data Name="param1">0x0000003b (0x00000000c0000005, 0xfffff960001b0b25, 0xfffffa600b05c110, 0x0000000000000000)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
</EventData>
</Event>

System

-
Provider

[ Name]
Microsoft-Windows-WER-SystemErrorReporting

[ Guid]
{ABCE23E7-DE45-4366-8631-84FA6C525952}

[ EventSourceName]
BugCheck

-
EventID
1001

[ Qualifiers]
16384

Version
0

Level
4

Task
0

Opcode
0

Keywords
0x80000000000000

-
TimeCreated

[ SystemTime]
2011-03-15T15:27:05.000Z

EventRecordID
46853

Correlation

-
Execution

[ ProcessID]
0

[ ThreadID]
0

Channel
System

Computer
TOM-PC

Security

-
EventData

param1
0x0000003b (0x00000000c0000005, 0xfffff960001b0b25, 0xfffffa600b05c110, 0x0000000000000000)

param2
C:\Windows\MEMORY.DMP

americancritic · Mar 15, 2011

I have no idea if this is going to work..

richc46 · Mar 15, 2011

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

Usual causes: System service, Device driver, graphics driver, ?memory

Code:

 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Minidump.zip\Minidump\Mini031511-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18327.amd64fre.vistasp2_gdr.101014-0432
Machine Name:
Kernel base = 0xfffff800`02c1c000 PsLoadedModuleList = 0xfffff800`02de0dd0
Debug session time: Tue Mar 15 11:25:30.192 2011 (GMT-4)
System Uptime: 0 days 0:13:34.014
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff960001b0b25, fffffa600b05c110, 0}
Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+d0b25 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960001b0b25, Address of the exception record for the exception that caused the bugcheck
Arg3: fffffa600b05c110, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
win32k+d0b25
fffff960`001b0b25 ??              ???
CONTEXT:  fffffa600b05c110 -- (.cxr 0xfffffa600b05c110)
rax=0000000000000000 rbx=fffff900c0215648 rcx=0000000000000000
rdx=0000000000000001 rsi=0000ffffffffa705 rdi=effff900c01e2000
rip=fffff960001b0b25 rsp=fffffa600b05c970 rbp=fffff900c0215648
 r8=fffff900c0215648  r9=0000000000000000 r10=ffffffffa7050e43
r11=fffffa600b05c9c8 r12=0000000000000001 r13=0000000000000005
r14=fffff900c008f010 r15=fffff900c0085e80
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k+0xd0b25:
fffff960`001b0b25 ??              ???
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 00000000000009ec to fffff960001b0b25
STACK_TEXT:  
fffffa60`0b05c970 00000000`000009ec : fffff900`c016a4d0 fffff900`c0215648 00000000`00000000 fffff900`c0215648 : win32k+0xd0b25
fffffa60`0b05c978 fffff900`c016a4d0 : fffff900`c0215648 00000000`00000000 fffff900`c0215648 00000000`00000001 : 0x9ec
fffffa60`0b05c980 fffff900`c0215648 : 00000000`00000000 fffff900`c0215648 00000000`00000001 fffffa60`00000001 : 0xfffff900`c016a4d0
fffffa60`0b05c988 00000000`00000000 : fffff900`c0215648 00000000`00000001 fffffa60`00000001 fffffa60`0b05cbf0 : 0xfffff900`c0215648

FOLLOWUP_IP: 
win32k+d0b25
fffff960`001b0b25 ??              ???
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  win32k+d0b25
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: win32k
IMAGE_NAME:  win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4d1de5b8
STACK_COMMAND:  .cxr 0xfffffa600b05c110 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_win32k+d0b25
BUCKET_ID:  X64_0x3B_win32k+d0b25
Followup: MachineOwner
---------
1: kd> lmtsmn
start             end                 module name
fffffa60`03870000 fffffa60`0387ff00   1394BUS  1394BUS.SYS  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`008e9000 fffffa60`0093f000   acpi     acpi.sys     Sat Apr 11 01:03:26 2009 (49E0249E)
fffffa60`05169000 fffffa60`051d4000   afd      afd.sys      Sat Apr 11 01:44:21 2009 (49E02E35)
fffffa60`009f8000 fffffa60`00a00000   atapi    atapi.sys    Sat Apr 11 01:34:19 2009 (49E02BDB)
fffffa60`007bf000 fffffa60`007e3000   ataport  ataport.SYS  Sat Apr 11 01:34:25 2009 (49E02BE1)
fffff960`00830000 fffff960`00891000   ATMFD    ATMFD.DLL    Sat Jan 08 01:45:50 2011 (4D28081E)
fffffa60`093dc000 fffffa60`093fa000   bowser   bowser.sys   Sat Jan 19 00:54:51 2008 (479190AB)
fffffa60`03924000 fffffa60`039ef000   CAX_CNXT CAX_CNXT.sys Thu May 08 16:25:10 2008 (482361A6)
fffffa60`03c0a000 fffffa60`03d7e000   CAX_DP   CAX_DP.sys   Thu May 08 16:24:03 2008 (48236163)
fffffa60`03880000 fffffa60`038f0000   CAXHWBS2 CAXHWBS2.sys Thu May 08 16:26:58 2008 (48236212)
fffff960`006c0000 fffff960`006d1000   cdd      cdd.dll      Thu Jan 20 11:16:57 2011 (4D385FF9)
fffffa60`09d17000 fffffa60`09d33000   cdfs     cdfs.sys     Sat Jan 19 00:53:45 2008 (47919069)
fffffa60`04171000 fffffa60`0418d000   cdrom    cdrom.sys    Sat Apr 11 01:34:39 2009 (49E02BEF)
fffffa60`0067b000 fffffa60`0072d000   CI       CI.dll       Sat Apr 11 03:08:09 2009 (49E041D9)
fffffa60`00793000 fffffa60`007bf000   CLASSPNP CLASSPNP.SYS Sat Apr 11 01:34:15 2009 (49E02BD7)
fffffa60`0061e000 fffffa60`0067b000   CLFS     CLFS.SYS     Sat Apr 11 00:54:21 2009 (49E0227D)
fffffa60`055d4000 fffffa60`055e2000   crashdmp crashdmp.sys Sat Apr 11 01:34:31 2009 (49E02BE7)
fffffa60`019a5000 fffffa60`019af000   crcdisk  crcdisk.sys  Sat Jan 19 01:30:12 2008 (479198F4)
fffffa60`0551a000 fffffa60`05537000   dfsc     dfsc.sys     Sat Apr 11 00:54:44 2009 (49E02294)
fffffa60`01991000 fffffa60`019a5000   disk     disk.sys     Sat Apr 11 01:34:38 2009 (49E02BEE)
fffffa60`04fdc000 fffffa60`04fff000   drmk     drmk.sys     Sat Jan 19 02:20:04 2008 (4791A4A4)
fffffa60`055e2000 fffffa60`055ec000   dump_diskdump dump_diskdump.sys Sat Apr 11 01:34:30 2009 (49E02BE6)
fffffa60`051d4000 fffffa60`051fe000   dump_nvstor64 dump_nvstor64.sys Fri Jan 25 22:01:22 2008 (479AA282)
fffffa60`055ec000 fffffa60`055f8000   Dxapi    Dxapi.sys    Sat Jan 19 01:08:00 2008 (479193C0)
fffffa60`03ef3000 fffffa60`03fd6000   dxgkrnl  dxgkrnl.sys  Thu Jan 20 09:09:42 2011 (4D384226)
fffffa60`01965000 fffffa60`01991000   ecache   ecache.sys   Sat Apr 11 01:36:18 2009 (49E02C52)
fffffa60`00acf000 fffffa60`00ae3000   fileinfo fileinfo.sys Sat Jan 19 01:05:23 2008 (47919323)
fffffa60`00a88000 fffffa60`00acf000   fltmgr   fltmgr.sys   Sat Apr 11 00:54:38 2009 (49E0228E)
fffffa60`0509a000 fffffa60`050a4000   Fs_Rec   Fs_Rec.SYS   Sat Jan 19 00:53:41 2008 (47919065)
fffffa60`00dcd000 fffffa60`00df9000   fwpkclnt fwpkclnt.sys Sat Apr 11 01:42:44 2009 (49E02DD4)
fffff800`03134000 fffff800`0317a000   hal      hal.dll      Sat Apr 11 03:04:56 2009 (49E04118)
fffffa60`03e06000 fffffa60`03ef3000   HDAudBus HDAudBus.sys Sat Apr 11 01:39:38 2009 (49E02D1A)
fffffa60`05540000 fffffa60`05552000   HIDCLASS HIDCLASS.SYS Sat Apr 11 01:39:32 2009 (49E02D14)
fffffa60`050b8000 fffffa60`050bfb80   HIDPARSE HIDPARSE.SYS Sat Jan 19 01:33:51 2008 (479199CF)
fffffa60`05537000 fffffa60`05540000   hidusb   hidusb.sys   Sat Apr 11 01:39:32 2009 (49E02D14)
fffffa60`09310000 fffffa60`093b3000   HTTP     HTTP.sys     Sat Feb 20 16:30:05 2010 (4B80545D)
fffffa60`00fd6000 fffffa60`00fec000   i8042prt i8042prt.sys Sat Jan 19 01:28:08 2008 (47919878)
fffffa60`00bba000 fffffa60`00bc8000   kbdclass kbdclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`05552000 fffffa60`0555d000   kbdhid   kbdhid.sys   Sat Apr 11 01:33:40 2009 (49E02BB4)
fffffa60`00600000 fffffa60`0060a000   kdcom    kdcom.dll    Sat Apr 11 03:07:57 2009 (49E041CD)
fffffa60`01206000 fffffa60`01965000   kl1      kl1.sys      Wed Jun 09 09:34:19 2010 (4C0F985B)
fffffa60`05147000 fffffa60`0514e000   kl2      kl2.sys      Wed Jun 09 09:24:47 2010 (4C0F961F)
fffffa60`05004000 fffffa60`0509a000   klif     klif.sys     Fri Oct 01 03:28:56 2010 (4CA58DB8)
fffffa60`05470000 fffffa60`05479000   klim6    klim6.sys    Thu Apr 22 11:07:24 2010 (4BD0662C)
fffffa60`05576000 fffffa60`05580000   klmouflt klmouflt.sys Mon Nov 02 11:26:06 2009 (4AEF081E)
fffffa60`038f0000 fffffa60`03924000   ks       ks.sys       Sat Apr 11 01:33:51 2009 (49E02BBF)
fffffa60`00ae3000 fffffa60`00b6a000   ksecdd   ksecdd.sys   Mon Jun 15 09:15:18 2009 (4A364966)
fffffa60`04200000 fffffa60`04205180   ksthunk  ksthunk.sys  Sat Jan 19 01:28:14 2008 (4791987E)
fffffa60`092a5000 fffffa60`092b9000   lltdio   lltdio.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`019af000 fffffa60`019d1000   luafv    luafv.sys    Sat Jan 19 00:59:06 2008 (479191AA)
fffffa60`09758000 fffffa60`0975c280   mdmxsdk  mdmxsdk.sys  Mon Jun 19 17:27:26 2006 (449716BE)
fffffa60`03d7e000 fffffa60`03d8d000   modem    modem.sys    Sat Jan 19 01:38:17 2008 (47919AD9)
fffffa60`03fea000 fffffa60`03ffd000   monitor  monitor.sys  Sat Jan 19 01:32:34 2008 (47919982)
fffffa60`04bef000 fffffa60`04bfb000   mouclass mouclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`0555d000 fffffa60`05568000   mouhid   mouhid.sys   Sat Jan 19 01:28:10 2008 (4791987A)
fffffa60`009c2000 fffffa60`009d5000   mountmgr mountmgr.sys Sat Jan 19 01:28:01 2008 (47919871)
fffffa60`019d1000 fffffa60`019eb000   mpsdrv   mpsdrv.sys   Sat Jan 19 01:35:28 2008 (47919A30)
fffffa60`00bc8000 fffffa60`00bef000   mrxdav   mrxdav.sys   Sat Apr 11 00:55:42 2009 (49E022CE)
fffffa60`09601000 fffffa60`0962a000   mrxsmb   mrxsmb.sys   Tue Feb 23 06:32:22 2010 (4B83BCC6)
fffffa60`0962a000 fffffa60`09673000   mrxsmb10 mrxsmb10.sys Tue Feb 23 06:32:21 2010 (4B83BCC5)
fffffa60`09673000 fffffa60`09692000   mrxsmb20 mrxsmb20.sys Tue Feb 23 06:32:20 2010 (4B83BCC4)
fffffa60`05105000 fffffa60`05110000   Msfs     Msfs.SYS     Sat Jan 19 00:53:55 2008 (47919073)
fffffa60`00948000 fffffa60`00952000   msisadrv msisadrv.sys Sat Jan 19 01:02:50 2008 (4791928A)
fffffa60`04b39000 fffffa60`04b72000   msiscsi  msiscsi.sys  Sat Apr 11 01:36:09 2009 (49E02C49)
fffffa60`00b6a000 fffffa60`00bba000   msrpc    msrpc.sys    Sat Apr 11 01:32:13 2009 (49E02B5D)
fffffa60`041d6000 fffffa60`041e1000   mssmbios mssmbios.sys Sat Jan 19 01:02:54 2008 (4791928E)
fffffa60`011d1000 fffffa60`011e3000   mup      mup.sys      Sat Apr 11 00:54:47 2009 (49E02297)
fffffa60`00c0a000 fffffa60`00dcd000   ndis     ndis.sys     Sat Apr 11 01:43:15 2009 (49E02DF3)
fffffa60`04ba2000 fffffa60`04bae000   ndistapi ndistapi.sys Sat Jan 19 01:37:22 2008 (47919AA2)
fffffa60`092ed000 fffffa60`092f8000   ndisuio  ndisuio.sys  Sat Jan 19 01:36:29 2008 (47919A6D)
fffffa60`04bae000 fffffa60`04bdf000   ndiswan  ndiswan.sys  Sat Apr 11 01:43:39 2009 (49E02E0B)
fffffa60`03fd6000 fffffa60`03fea000   NDProxy  NDProxy.SYS  Sat Jan 19 01:37:26 2008 (47919AA6)
fffffa60`05479000 fffffa60`05488000   netbios  netbios.sys  Sat Jan 19 01:36:35 2008 (47919A73)
fffffa60`0540e000 fffffa60`05452000   netbt    netbt.sys    Sat Apr 11 01:42:31 2009 (49E02DC7)
fffffa60`00e07000 fffffa60`00e60000   NETIO    NETIO.SYS    Sat Apr 11 01:43:34 2009 (49E02E06)
fffffa60`05110000 fffffa60`05121000   Npfs     Npfs.SYS     Sat Apr 11 00:54:22 2009 (49E0227E)
fffffa60`0550e000 fffffa60`0551a000   nsiproxy nsiproxy.sys Sat Jan 19 01:36:45 2008 (47919A7D)
fffff800`02c1c000 fffff800`03134000   nt       ntkrnlmp.exe Thu Oct 14 11:53:03 2010 (4CB7275F)
fffffa60`01005000 fffffa60`01185000   Ntfs     Ntfs.sys     Sat Apr 11 00:55:38 2009 (49E022CA)
fffffa60`050a4000 fffffa60`050ad000   Null     Null.SYS     Thu Nov 02 05:37:15 2006 (4549BC4B)
fffffa60`04209000 fffffa60`04b28400   nvlddmkm nvlddmkm.sys Thu May 22 19:17:52 2008 (4835FF20)
fffffa60`04004000 fffffa60`04170180   nvmfdx64 nvmfdx64.sys Fri Aug 01 14:38:28 2008 (48935824)
fffffa60`009d5000 fffffa60`009f8000   nvraid   nvraid.sys   Wed Jun 06 16:34:01 2007 (46671A39)
fffffa60`00a01000 fffffa60`00a2b000   nvstor64 nvstor64.sys Fri Jan 25 22:01:22 2008 (479AA282)
fffffa60`092b9000 fffffa60`092ed000   nwifi    nwifi.sys    Sat Apr 11 01:40:19 2009 (49E02D43)
fffffa60`0385e000 fffffa60`0386fb00   ohci1394 ohci1394.sys Sat Apr 11 01:39:49 2009 (49E02D25)
fffffa60`05452000 fffffa60`05470000   pacer    pacer.sys    Sat Apr 11 01:42:56 2009 (49E02DE0)
fffffa60`00982000 fffffa60`00997000   partmgr  partmgr.sys  Sat Apr 11 01:34:51 2009 (49E02BFB)
fffffa60`00952000 fffffa60`00982000   pci      pci.sys      Sat Apr 11 01:03:33 2009 (49E024A5)
fffffa60`009ab000 fffffa60`009b2000   pciide   pciide.sys   Sat Apr 11 01:34:28 2009 (49E02BE4)
fffffa60`009b2000 fffffa60`009c2000   PCIIDEX  PCIIDEX.SYS  Sat Apr 11 01:34:22 2009 (49E02BDE)
fffffa60`09c08000 fffffa60`09cbe000   peauth   peauth.sys   Mon Oct 23 07:57:00 2006 (453CAE0C)
fffffa60`05568000 fffffa60`05576000   point64k point64k.sys Thu Dec 04 04:47:58 2008 (4937A74E)
fffffa60`04fa1000 fffffa60`04fdc000   portcls  portcls.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`011ec000 fffffa60`011ff000   processr processr.sys Sat Jan 19 00:52:45 2008 (4791902D)
fffffa60`00fec000 fffffa60`00ff5000   PS2      PS2.sys      Thu Sep 07 18:49:03 2006 (4500A1DF)
fffffa60`0060a000 fffffa60`0061e000   PSHED    PSHED.dll    Sat Apr 11 03:08:17 2009 (49E041E1)
fffffa60`05121000 fffffa60`0512a000   rasacd   rasacd.sys   Sat Jan 19 01:37:30 2008 (47919AAA)
fffffa60`04b7f000 fffffa60`04ba2000   rasl2tp  rasl2tp.sys  Sat Apr 11 01:43:37 2009 (49E02E09)
fffffa60`04bdf000 fffffa60`04bef000   raspppoe raspppoe.sys Sat Apr 11 01:43:33 2009 (49E02E05)
fffffa60`0418d000 fffffa60`041ab000   raspptp  raspptp.sys  Sat Apr 11 01:43:38 2009 (49E02E0A)
fffffa60`041ab000 fffffa60`041c3000   rassstp  rassstp.sys  Sat Apr 11 01:43:46 2009 (49E02E12)
fffffa60`054a3000 fffffa60`054f0000   rdbss    rdbss.sys    Sat Apr 11 00:55:21 2009 (49E022B9)
fffffa60`050f3000 fffffa60`050fc000   RDPCDD   RDPCDD.sys   Sat Jan 19 01:42:04 2008 (47919BBC)
fffffa60`050fc000 fffffa60`05105000   rdpencdd rdpencdd.sys Sat Jan 19 01:42:03 2008 (47919BBB)
fffffa60`092f8000 fffffa60`09310000   rspndr   rspndr.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`04e01000 fffffa60`04fa0b80   RTKVHD64 RTKVHD64.sys Wed Feb 11 07:39:19 2009 (4992C6F7)
fffffa60`09cbe000 fffffa60`09cc9000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffffa60`0514e000 fffffa60`05169000   smb      smb.sys      Sat Apr 11 01:42:19 2009 (49E02DBB)
fffffa60`011c9000 fffffa60`011d1000   spldr    spldr.sys    Mon Jan 12 16:51:29 2009 (496BBB61)
fffffa60`0920b000 fffffa60`092a5000   spsys    spsys.sys    Tue Mar 10 13:16:43 2009 (49B6A07B)
fffffa60`096c4000 fffffa60`09758000   srv      srv.sys      Mon Sep 06 11:34:12 2010 (4C8509F4)
fffffa60`09692000 fffffa60`096c4000   srv2     srv2.sys     Mon Sep 06 11:33:50 2010 (4C8509DE)
fffffa60`093b3000 fffffa60`093dc000   srvnet   srvnet.sys   Mon Sep 06 11:33:48 2010 (4C8509DC)
fffffa60`00a2b000 fffffa60`00a88000   storport storport.sys Sat Apr 11 01:34:45 2009 (49E02BF5)
fffffa60`04bfb000 fffffa60`04bfc480   swenum   swenum.sys   Thu Nov 02 05:37:33 2006 (4549BC5D)
fffffa60`00e60000 fffffa60`00fd6000   tcpip    tcpip.sys    Wed Jun 16 10:51:56 2010 (4C18E50C)
fffffa60`09cc9000 fffffa60`09cd9000   tcpipreg tcpipreg.sys Tue Dec 08 12:55:32 2009 (4B1E9314)
fffffa60`04b72000 fffffa60`04b7f000   TDI      TDI.SYS      Sat Apr 11 01:44:14 2009 (49E02E2E)
fffffa60`0512a000 fffffa60`05147000   tdx      tdx.sys      Sat Apr 11 01:43:00 2009 (49E02DE4)
fffffa60`041c3000 fffffa60`041d6000   termdd   termdd.sys   Sat Apr 11 01:48:13 2009 (49E02F1D)
fffff960`004c0000 fffff960`004ca000   TSDDD    TSDDD.dll    unavailable (00000000)
fffffa60`011e3000 fffffa60`011ec000   tunmp    tunmp.sys    Sat Jan 19 01:36:30 2008 (47919A6E)
fffffa60`019f1000 fffffa60`019fd000   tunnel   tunnel.sys   Sat Jan 19 01:36:44 2008 (47919A7C)
fffffa60`041e1000 fffffa60`041f1000   umbus    umbus.sys    Sat Jan 19 01:34:16 2008 (479199E8)
fffffa60`054f0000 fffffa60`0550c000   usbccgp  usbccgp.sys  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`0550c000 fffffa60`0550de00   USBD     USBD.SYS     Sat Jan 19 01:33:53 2008 (479199D1)
fffffa60`0384d000 fffffa60`0385e000   usbehci  usbehci.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`03d8d000 fffffa60`03dd5000   usbhub   usbhub.sys   Sat Apr 11 01:39:52 2009 (49E02D28)
fffffa60`00ff5000 fffffa60`01000000   usbohci  usbohci.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`03807000 fffffa60`0384d000   USBPORT  USBPORT.SYS  Sat Apr 11 01:39:39 2009 (49E02D1B)
fffffa60`03dd5000 fffffa60`03ded000   USBSTOR  USBSTOR.SYS  Sat Apr 11 01:39:38 2009 (49E02D1A)
fffffa60`050c0000 fffffa60`050ce000   vga      vga.sys      Sat Jan 19 01:32:21 2008 (47919975)
fffffa60`050ce000 fffffa60`050f3000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 01:32:25 2008 (47919979)
fffffa60`00997000 fffffa60`009ab000   volmgr   volmgr.sys   Sat Apr 11 01:34:49 2009 (49E02BF9)
fffffa60`0072d000 fffffa60`00793000   volmgrx  volmgrx.sys  Sat Apr 11 01:35:14 2009 (49E02C12)
fffffa60`01185000 fffffa60`011c9000   volsnap  volsnap.sys  Sat Apr 11 01:35:33 2009 (49E02C25)
fffffa60`05488000 fffffa60`054a3000   wanarp   wanarp.sys   Sat Apr 11 01:43:38 2009 (49E02E0A)
fffffa60`04b29000 fffffa60`04b39000   watchdog watchdog.sys Sat Apr 11 01:09:16 2009 (49E025FC)
fffffa60`00801000 fffffa60`008db000   Wdf01000 Wdf01000.sys Sat Jan 19 01:33:27 2008 (479199B7)
fffffa60`008db000 fffffa60`008e9000   WDFLDR   WDFLDR.SYS   Sat Jan 19 01:32:33 2008 (47919981)
fffff960`000e0000 fffff960`00395000   win32k   win32k.sys   Fri Dec 31 09:16:24 2010 (4D1DE5B8)
fffffa60`0093f000 fffffa60`00948000   WMILIB   WMILIB.SYS   Sat Jan 19 01:33:45 2008 (479199C9)
fffffa60`09cf9000 fffffa60`09d0f000   WUDFPf   WUDFPf.sys   Sat Jan 19 01:33:22 2008 (479199B2)
fffffa60`09cd9000 fffffa60`09cf9000   WUDFRd   WUDFRd.sys   Sat Jan 19 01:33:43 2008 (479199C7)
fffffa60`05580000 fffffa60`055d4000   WUSB54GCx64 WUSB54GCx64.sys Wed Jan 31 03:01:24 2007 (45C04CD4)
fffffa60`09d0f000 fffffa60`09d17000   xaudio64 xaudio64.sys Thu Oct 18 18:37:08 2007 (4717E014)
Unloaded modules:
fffffa60`019af000 fffffa60`019bd000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`019bd000 fffffa60`019c7000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`019c7000 fffffa60`019f1000   dump_nvstor6
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`050ad000 fffffa60`050b8000   kbdhid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000

Tom each dump gives a little clue to the cause. In this case, I have just one and one little clue. You took the upgrade center test, so I will assume its not memory. Then its drivers. Take this driver test for 36 hours.

Driver Verifier Inst

Since the driver that crashed you has not been listed you shouldrun driver verifier
Please run Verifier with these settings:

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'lltell you what the driver is. But sometimes it'll crash and won't tell you thedriver. Other times it'll crash before you can log in to Windows. If you can'tget to Safe Mode, then you'll have to resort

to offline editing of the registryto disable Driver Verifier.
So, I'd suggest that you first backup your stuff and then make sure you've gotaccess to another computer so you can contact us if problems arise. Then make aSystem Restore point (so you can restore the system using the Vista/Windows 7Startup Repair feature).
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and pressEnter
- Select "Create custom settings (for code developers)" and click"Next"
- Select "Select individual settings from a full list" and click"Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click"Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limitedexperimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to useyour system normally, and if you know what causes the crash, do thatrepeatedly. The objective here is to get the system to crash because DriverVerifier is stressing the drivers out. If it doesn't crash for you, then let itrun for at least 36 hours of continuous operation (an estimate on my part).
Reboot into Windows (after the crash) and turn off Driver Verifier by goingback in and selecting "Delete existing settings" on the first page,then locate and zip up the memory dump file and upload it with your next post.
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from yourinstallation DVD to set the system back to the previous restore point that youcreated.

Enable the driver verifier
www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html

americancritic · Mar 15, 2011

Followed you instructions to the letter, after restarting the system went right to logon and then desktop. Should I try it a couple of more times...

richc46 · Mar 15, 2011

LOL
Run the verifier for 36 hours.
You are suppose to use the computer with verifer running. fo 36 hours total time.

americancritic · Mar 16, 2011

Hi Rich when I told you that my system frooze while on the forum this is the only things I found in the event viewer.

americancritic · Mar 17, 2011

Hello Rich my computer is now doing the following, if I walk away for a hour or so it goes to sleep which has never been a problem restarting, well lastnight and today I come back to the computer to log back in and it does nothing it stays black screen I look at the start button which is blue and fine but the amber flashing light does not come on it stays black I move the mouse as I do all the time and I should get the logon screen but nothing so I have to turn my system off then reboot and then it will take me to the logon screen and I can type my password and then back into the system with no problems. Any more ideas...

Tom

americancritic · Mar 17, 2011

Oh and my system is so slow I can't hardly get in or out of any programs including the net. when I posted a minute ago it took so long that it went to the error page of the internet.

BSOD

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