Applications won't start!

M

meulio

New Member
Hi,
I'm on vista home premium x64 and I think a massive virus just hit my computer. I was browsing the net using firefox when I clicked on a bad link which closed firefox without prompting and opened up a program called "Vista Anti-Virus 2011." This program kept on begging me to register it to which I said no to. I closed that program but found that when I clicked on other applications such as Microsoft Office or itunes, the mouse would go busy as if the program were about to start but would not start or show up in the applications part of the task manager. I rebooted but the same problem arose. Then I tried to restore the system but even the system restore program won't open.
I desperately need some help fixing this as that computer has a lot of work on it and I lack the time or money to call a professional. Any help would be greatly appreciated,

Thank you.
 

My Computer

System One

Welcome
We at the forum take pride in offeriing the best possible help. Keeping that in mind, I will refer this to our specialist in the area. If you just have a little patience, you will be very happy with the result.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi welcome to the forum.
Windows/Microsoft have recently introduced a anti -virus software to your program.
However in view in view of re-booting etc,
Would you please do the following:-

First, to assist in the elimination of possible virus and/or malware.
I would ask you to please use your Anti-virus full scan program facilities, making sure, you have updated the software first. Please advise us of the results.

If you do not have any anti-virus loaded please go to this link and download Microsoft Security Essentials :- Microsoft Security Essentials | Protect against viruses, spyware, and other malware

Secondly, please download:- malwarebytes Malwarebytes a Malware searching program, again, an updated full scan. Notify results please. Both these programs are Freeware
In the meanwhile I'll check on the vista anti-virus.
Do not do any more System Restore Points work, you could be possibly taking back any virus present.
Thank you.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
Please take the instruction from Richc FIRST, & follow that advice.

Sorry Richard, I was slow typing today!
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
It will not hurt to follow the adivice of Kesume, regarding malwarebytes etc. After the scans, however wait for our forum expert. It has always been my approach that regardless of what appears to be downloading, if problems appear, it is always best to assume that it is a virus assuming a name that will not be questioned.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
That is very sound & solid advice by Richard regarding virus's that appear in many disguises.
Our forum expert will certainly offer sound advice.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

My Computer

System One

  • Manufacturer/Model
    Bruce ... somewhere in his 40's
    CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    INTEL/D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    ATI Radeon HD 2600 Pro
    Monitor(s) Displays
    Samsung SyncMaster 914v
    Screen Resolution
    1280 x 1024
    Hard Drives
    2/500GB each ... ST3500630AS ATA Device.
    One is not connected
    PSU
    Rocketfish 700 W
    Case
    G.Skill Gigabyte Chassis
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft PS/2 Mouse
    Internet Speed
    DSL
    Other Info
    ATI HDMI Audio
Thanks for the help, and as I can't really download the programs you've suggested given the nature of my problem I'll just follow the guide Jacee has kindly offered. Thanks for the help!
 

My Computer

System One

Hi,
Yes indeed follow Jacee's instructions please.
Where security like this is concerned, Jscee's the boss!
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
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