I need help please. I tried following the instructions to post something about the BSOD, but it won't let me run a System Health Report (when I try a window opens that looks like its the report but is just says, "Error"). I hope the dmp info is enough.
I have a HP Pavillion dv6768se I bought in 2008. It's running Vista Premium Home 32bit. I'm not positive on the OS info, and it's an OEM version. (I have never re-installed the OS.)
I am getting real mad b/c all I can do is open in safe mode, and there isn't much to do in safe mode.
My exact stop error is --> STOP: 0x0000008E (0xC0000005, 0x82091227, 0x998c591c, 0x00000000)
Thank you in advance.

That was quick! Thanks!

Here is the error I get when I try to do the system health report:

Am I doing something wrong? If I type in "perfmon /rep" and hit enter, then I get this:

Is this what I want? Where do I save it ... I tried saving this as HTML and opened the file and got a website that looked like a text file w/ a ton of 'A's on it.

I guess at this point I'm lost. I'll try it again, though.

I apologize for any confusion - I think I'm getting tired. Thanks for the help.

I've attached it, but I think it's the same thing as before. I don't know how to perform a small dump ... I change it in the settings and then what do I do?
I was under the assumption, I restarted it and let the crash dump it. But when I do that, and log back on in safe mode and check the settings it's back to kernel dump again - and I think I'm getting the same dump as earlier (kernel).
This help is very appreciated, thanks.

Hello!

Looks like a driver problem to me.

Code:

1: kd> .bugcheck
Bugcheck code 1000008E
Arguments c0000005 8d366b3a a9ab3754 00000000

The bugcheck itself (1000008E) is very curious, and has plenty of possibilities. However, to get to the very crux of this bugcheck, parameter 1 (C0000005, STATUS_ACCESS_VIOLATION), a sub-bugcheck if you will, contains most of the information, and so needs to be analysed.

"STATUS_ACCESS_VIOLATION indicates that a memory access violation occurred."

We must make sure to understand the differences between probable cause, and probably causes. Probable causes includes everything likely, including hardware if we can't find a pattern. Probable cause is harder to find, and is what we actually believe the problem to be.

To be good at debugging BSoDs, ideally one must understand the mechanics of a computer, and the Assembly programming language. STATUS_ACCESS_VIOLATION screams "driver" at me. Oh, there are other causes and meanings, but I am going to take my Probably Cause (singular) as "driver".

We use the the d* commands (Display Memory) (d, da, db, dc, dd, dD, df, dp, dq, du, dw, dW, dyb, dyd) to do just that, display memory.

In this case, I am going to use db, just for ease (although not necessarily accuracy). db dumps "Byte values and ASCII characters."

For this one, I am going to dump the memory at the reference which caused the exception.

So this time, I am going to take the second parameter:

Code:

0: kd> .bugcheck
Bugcheck code 1000008E
Arguments c0000005 8cd50b3a 81179754 00000000

and dump the memory at that location:

Code:

0: kd> db 8cd50b3a
8cd50b3a  0f b6 11 33 d0 81 e2 ff-00 00 00 c1 e8 08 33 04  ...3..........3.
8cd50b4a  95 08 2e d6 8c 41 ff 4c-24 04 75 e4 f7 d0 c2 04  .....A.L$.u.....
8cd50b5a  00 6a 00 ff 74 24 08 ff-15 58 30 d5 8c 6a 00 6a  .j..t$...X0..j.j
8cd50b6a  ff ff 15 74 30 d5 8c c2-14 00 56 33 f6 56 ff 74  ...t0.....V3.V.t
8cd50b7a  24 0c ff 15 58 30 d5 8c-56 56 56 56 ff 15 60 30  $...X0..VVVV..`0
8cd50b8a  d5 8c 50 ff 15 70 30 d5-8c 5e c2 14 00 6a 00 ff  ..P..p0..^...j..
8cd50b9a  74 24 08 ff 15 58 30 d5-8c 6a 00 ff 15 6c 30 d5  t$...X0..j...l0.
8cd50baa  8c c2 14 00 6a 00 ff 74-24 08 ff 15 58 30 d5 8c  ....j..t$...X0..

As a way to speed things up:

Code:

If you omit Range, the command will display memory starting at the ending  location of the last display command. If Range is omitted and no previous  display command has been used, the display begins at the current instruction  pointer.

Be very wary of this! It is useful, but remember that if you start fiddling with the dump file, you can actually change where this command is going to start, and break your pattern. Read and fully understand the above!

Right, memory dumped, let's do some comparisons, between 0x1000008E dumps:

Code:

0: kd> db
8cd50b3a  0f b6 11 33 d0 81 e2 ff-00 00 00 c1 e8 08 33 04  ...3..........3.
8cd50b4a  95 08 2e d6 8c 41 ff 4c-24 04 75 e4 f7 d0 c2 04  .....A.L$.u.....
8cd50b5a  00 6a 00 ff 74 24 08 ff-15 58 30 d5 8c 6a 00 6a  .j..t$...X0..j.j
8cd50b6a  ff ff 15 74 30 d5 8c c2-14 00 56 33 f6 56 ff 74  ...t0.....V3.V.t
8cd50b7a  24 0c ff 15 58 30 d5 8c-56 56 56 56 ff 15 60 30  $...X0..VVVV..`0
8cd50b8a  d5 8c 50 ff 15 70 30 d5-8c 5e c2 14 00 6a 00 ff  ..P..p0..^...j..
8cd50b9a  74 24 08 ff 15 58 30 d5-8c 6a 00 ff 15 6c 30 d5  t$...X0..j...l0.
8cd50baa  8c c2 14 00 6a 00 ff 74-24 08 ff 15 58 30 d5 8c  ....j..t$...X0..

Code:

1: kd> db
8ca60b3a  0f b6 11 33 d0 81 e2 ff-00 00 00 c1 e8 08 33 04  ...3..........3.
8ca60b4a  95 08 2e a7 8c 41 ff 4c-24 04 75 e4 f7 d0 c2 04  .....A.L$.u.....
8ca60b5a  00 6a 00 ff 74 24 08 ff-15 58 30 a6 8c 6a 00 6a  .j..t$...X0..j.j
8ca60b6a  ff ff 15 74 30 a6 8c c2-14 00 56 33 f6 56 ff 74  ...t0.....V3.V.t
8ca60b7a  24 0c ff 15 58 30 a6 8c-56 56 56 56 ff 15 60 30  $...X0..VVVV..`0
8ca60b8a  a6 8c 50 ff 15 70 30 a6-8c 5e c2 14 00 6a 00 ff  ..P..p0..^...j..
8ca60b9a  74 24 08 ff 15 58 30 a6-8c 6a 00 ff 15 6c 30 a6  t$...X0..j...l0.
8ca60baa  8c c2 14 00 6a 00 ff 74-24 08 ff 15 58 30 a6 8c  ....j..t$...X0..

Code:

0: kd> db
8d366b3a  0f b6 11 33 d0 81 e2 ff-00 00 00 c1 e8 08 33 04  ...3..........3.
8d366b4a  95 08 8e 37 8d 41 ff 4c-24 04 75 e4 f7 d0 c2 04  ...7.A.L$.u.....
8d366b5a  00 6a 00 ff 74 24 08 ff-15 58 90 36 8d 6a 00 6a  .j..t$...X.6.j.j
8d366b6a  ff ff 15 74 90 36 8d c2-14 00 56 33 f6 56 ff 74  ...t.6....V3.V.t
8d366b7a  24 0c ff 15 58 90 36 8d-56 56 56 56 ff 15 60 90  $...X.6.VVVV..`.
8d366b8a  36 8d 50 ff 15 70 90 36-8d 5e c2 14 00 6a 00 ff  6.P..p.6.^...j..
8d366b9a  74 24 08 ff 15 58 90 36-8d 6a 00 ff 15 6c 90 36  t$...X.6.j...l.6
8d366baa  8d c2 14 00 6a 00 ff 74-24 08 ff 15 58 90 36 8d  ....j..t$...X.6.

Code:

8d366b3a  0f b6 11 33 d0 81 e2 ff-00 00 00 c1 e8 08 33 04  ...3..........3.
8d366b4a  95 08 8e 37 8d 41 ff 4c-24 04 75 e4 f7 d0 c2 04  ...7.A.L$.u.....
8d366b5a  00 6a 00 ff 74 24 08 ff-15 58 90 36 8d 6a 00 6a  .j..t$...X.6.j.j
8d366b6a  ff ff 15 74 90 36 8d c2-14 00 56 33 f6 56 ff 74  ...t.6....V3.V.t
8d366b7a  24 0c ff 15 58 90 36 8d-56 56 56 56 ff 15 60 90  $...X.6.VVVV..`.
8d366b8a  36 8d 50 ff 15 70 90 36-8d 5e c2 14 00 6a 00 ff  6.P..p.6.^...j..
8d366b9a  74 24 08 ff 15 58 90 36-8d 6a 00 ff 15 6c 90 36  t$...X.6.j...l.6
8d366baa  8d c2 14 00 6a 00 ff 74-24 08 ff 15 58 90 36 8d  ....j..t$...X.6.

1000007E:

Code:

1: kd> db 81e1b890
81e1b890  0f b7 0c 51 66 83 f9 61-72 41 66 83 f9 7a 77 08  ...Qf..arAf..zw.
81e1b8a0  0f b7 c9 83 e9 20 eb 36-8b 4e 04 0f b7 14 51 0f  ..... .6.N....Q.
81e1b8b0  b7 ca 8b f9 c1 ef 08 0f-b7 3c 78 8b d9 c1 eb 04  .........<x.....
81e1b8c0  83 e3 0f 03 fb 0f b7 3c-78 83 e1 0f 03 f9 66 8b  .......<x.....f.
81e1b8d0  0c 78 66 03 ca 8b 7d 08-8b 55 e4 0f b7 c9 8b 5f  .xf...}..U....._
81e1b8e0  04 66 89 0c 53 42 89 55-e4 8b 4d e0 eb 9b c7 45  .f..SB.U..M....E
81e1b8f0  fc fe ff ff ff c7 45 dc-00 00 00 00 e8 20 00 00  ......E...... ..
81e1b900  00 66 8b 06 66 89 07 33-c0 e8 bf ac e4 ff c2 0c  .f..f..3........

Code:

81e18890  0f b7 0c 51 66 83 f9 61-72 41 66 83 f9 7a 77 08  ...Qf..arAf..zw.
81e188a0  0f b7 c9 83 e9 20 eb 36-8b 4e 04 0f b7 14 51 0f  ..... .6.N....Q.
81e188b0  b7 ca 8b f9 c1 ef 08 0f-b7 3c 78 8b d9 c1 eb 04  .........<x.....
81e188c0  83 e3 0f 03 fb 0f b7 3c-78 83 e1 0f 03 f9 66 8b  .......<x.....f.
81e188d0  0c 78 66 03 ca 8b 7d 08-8b 55 e4 0f b7 c9 8b 5f  .xf...}..U....._
81e188e0  04 66 89 0c 53 42 89 55-e4 8b 4d e0 eb 9b c7 45  .f..SB.U..M....E
81e188f0  fc fe ff ff ff c7 45 dc-00 00 00 00 e8 20 00 00  ......E...... ..
81e18900  00 66 8b 06 66 89 07 33-c0 e8 bf ac e4 ff c2 0c  .f..f..3........

Code:

0: kd> db
81e51890  0f b7 0c 51 66 83 f9 61-72 41 66 83 f9 7a 77 08  ...Qf..arAf..zw.
81e518a0  0f b7 c9 83 e9 20 eb 36-8b 4e 04 0f b7 14 51 0f  ..... .6.N....Q.
81e518b0  b7 ca 8b f9 c1 ef 08 0f-b7 3c 78 8b d9 c1 eb 04  .........<x.....
81e518c0  83 e3 0f 03 fb 0f b7 3c-78 83 e1 0f 03 f9 66 8b  .......<x.....f.
81e518d0  0c 78 66 03 ca 8b 7d 08-8b 55 e4 0f b7 c9 8b 5f  .xf...}..U....._
81e518e0  04 66 89 0c 53 42 89 55-e4 8b 4d e0 eb 9b c7 45  .f..SB.U..M....E
81e518f0  fc fe ff ff ff c7 45 dc-00 00 00 00 e8 20 00 00  ......E...... ..
81e51900  00 66 8b 06 66 89 07 33-c0 e8 bf ac e4 ff c2 0c  .f..f..3........

Code:

1: kd> db
81e0b890  0f b7 0c 51 66 83 f9 61-72 41 66 83 f9 7a 77 08  ...Qf..arAf..zw.
81e0b8a0  0f b7 c9 83 e9 20 eb 36-8b 4e 04 0f b7 14 51 0f  ..... .6.N....Q.
81e0b8b0  b7 ca 8b f9 c1 ef 08 0f-b7 3c 78 8b d9 c1 eb 04  .........<x.....
81e0b8c0  83 e3 0f 03 fb 0f b7 3c-78 83 e1 0f 03 f9 66 8b  .......<x.....f.
81e0b8d0  0c 78 66 03 ca 8b 7d 08-8b 55 e4 0f b7 c9 8b 5f  .xf...}..U....._
81e0b8e0  04 66 89 0c 53 42 89 55-e4 8b 4d e0 eb 9b c7 45  .f..SB.U..M....E
81e0b8f0  fc fe ff ff ff c7 45 dc-00 00 00 00 e8 20 00 00  ......E...... ..
81e0b900  00 66 8b 06 66 89 07 33-c0 e8 bf ac e4 ff c2 0c  .f..f..3........

Code:

1: kd> db
81e4c890  0f b7 0c 51 66 83 f9 61-72 41 66 83 f9 7a 77 08  ...Qf..arAf..zw.
81e4c8a0  0f b7 c9 83 e9 20 eb 36-8b 4e 04 0f b7 14 51 0f  ..... .6.N....Q.
81e4c8b0  b7 ca 8b f9 c1 ef 08 0f-b7 3c 78 8b d9 c1 eb 04  .........<x.....
81e4c8c0  83 e3 0f 03 fb 0f b7 3c-78 83 e1 0f 03 f9 66 8b  .......<x.....f.
81e4c8d0  0c 78 66 03 ca 8b 7d 08-8b 55 e4 0f b7 c9 8b 5f  .xf...}..U....._
81e4c8e0  04 66 89 0c 53 42 89 55-e4 8b 4d e0 eb 9b c7 45  .f..SB.U..M....E
81e4c8f0  fc fe ff ff ff c7 45 dc-00 00 00 00 e8 20 00 00  ......E...... ..
81e4c900  00 66 8b 06 66 89 07 33-c0 e8 bf ac e4 ff c2 0c  .f..f..3........

Code:

81e56890  0f b7 0c 51 66 83 f9 61-72 41 66 83 f9 7a 77 08  ...Qf..arAf..zw.
81e568a0  0f b7 c9 83 e9 20 eb 36-8b 4e 04 0f b7 14 51 0f  ..... .6.N....Q.
81e568b0  b7 ca 8b f9 c1 ef 08 0f-b7 3c 78 8b d9 c1 eb 04  .........<x.....
81e568c0  83 e3 0f 03 fb 0f b7 3c-78 83 e1 0f 03 f9 66 8b  .......<x.....f.
81e568d0  0c 78 66 03 ca 8b 7d 08-8b 55 e4 0f b7 c9 8b 5f  .xf...}..U....._
81e568e0  04 66 89 0c 53 42 89 55-e4 8b 4d e0 eb 9b c7 45  .f..SB.U..M....E
81e568f0  fc fe ff ff ff c7 45 dc-00 00 00 00 e8 20 00 00  ......E...... ..
81e56900  00 66 8b 06 66 89 07 33-c0 e8 bf ac e4 ff c2 0c  .f..f..3........

Do you see that pattern! Yes, there are some subtle differences at times. This is to be expected in normal memory, because memory isn't like an .exe file. It is designed to be constantly changing - it holds variables.

But I think that that is enough evidence to go on to say that it come from such a similar area in memory that it is most likely a driver. And although I have no evidence for this, I wouldn't be surprised if the 1000008e and 1000007e faulty driver were one and the same (and these bugchecks themselves point to a driver)

Richard

Thanks Richard (niemiro),

That's a lot of good info, but what do you suggest I do?