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BSOD error
  1. #1



    Newbie
    Join Date : Jun 2011
    Posts : 4
    Vista x64 home premium
    Local Time: 01:34 PM

    BSOD error

    Hello all. I get these random bsods usually when im playing a game.



    here is the codes


    BCCode: a
    BCP1: 0000000000000009
    BCP2: 000000000000000C
    BCP3: 0000000000000000
    BCP4: FFFFF800022F7EF1
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    and additional info has been attached

    Thanks

      My System SpecsSystem Spec

  2. #2



    Newbie
    Join Date : Jun 2011
    Posts : 4
    Vista x64 home premium
    Local Time: 01:34 PM


      Thread Starter

    Re: BSOD error

    i forgot to add this file as well

      My System SpecsSystem Spec

  3. #3
    americancritic's Avatar

    Senior Member



    Join Date : Nov 2010
    Arizona
    Posts : 1,543
    Windows Vista Home Premium 64 bit Sp2
    Local Time: 08:34 PM
    usa us arizona

     

    Re: BSOD error

    Hello and welcome to the forum.

    Thanks for sending along your bsod report, I will forward this to one of the forum experts and they will get back to you shortly.

      My System SpecsSystem Spec

  4. #4
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,259
    Windows 7 SP1 x64
    Local Time: 11:34 PM
    usa us connecticut

     

    Re: BSOD error

    Welcome
    You have given us about a half a dozen dump reports, with 3 different bug codes.
    3B, A and D1

    3B
    Usual causes: System service, Device driver, graphics driver, ?memory
    A
    Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
    D1
    Usual causes: Device driver

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
     
    Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp2_Windows_NT6_BSOD_jcgriff2 (2).zip\Windows_NT6_BSOD_jcgriff2\Mini060611-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 6002.18327.amd64fre.vistasp2_gdr.101014-0432
    Machine Name:
    Kernel base = 0xfffff800`0224a000 PsLoadedModuleList = 0xfffff800`0240edd0
    Debug session time: Sun Jun  5 11:52:44.177 2011 (GMT-4)
    System Uptime: 0 days 8:51:09.726
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 3B, {c0000005, fffffa60013a7515, fffffa600d4b1e70, 0}
    Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDMM_LINEAR_POOL::Free+79 )
    Followup: MachineOwner
    ---------
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffffa60013a7515, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffffa600d4b1e70, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
     
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP: 
    dxgkrnl!VIDMM_LINEAR_POOL::Free+79
    fffffa60`013a7515 488908          mov     qword ptr [rax],rcx
    CONTEXT:  fffffa600d4b1e70 -- (.cxr 0xfffffa600d4b1e70)
    rax=0000000000000000 rbx=fffff8800de9df68 rcx=0000000000000000
    rdx=fffff8800de9df48 rsi=0000000000000000 rdi=0000000000000000
    rip=fffffa60013a7515 rsp=fffffa600d4b26d0 rbp=fffff8800de9df48
     r8=fffffa600d4b2718  r9=fffffa600d4b2720 r10=ffffffffc00000f0
    r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=fffff8800dd59040
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    dxgkrnl!VIDMM_LINEAR_POOL::Free+0x79:
    fffffa60`013a7515 488908          mov     qword ptr [rax],rcx ds:002b:00000000`00000000=????????????????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  SC2.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffffa60013a559d to fffffa60013a7515
    STACK_TEXT:  
    fffffa60`0d4b26d0 fffffa60`013a559d : fffff880`122a4a98 00000000`00000000 00000000`00000000 fffff880`0de9de40 : dxgkrnl!VIDMM_LINEAR_POOL::Free+0x79
    fffffa60`0d4b2710 fffffa60`013a550e : 00000000`00000000 fffffa80`0ccd8560 fffffa80`0ab19940 fffffa60`0d4b2768 : dxgkrnl!VIDMM_PROCESS_HEAP::FreeSmallAllocation+0x79
    fffffa60`0d4b2750 fffffa60`01391fb4 : 00000000`00000000 fffff880`11180010 00000000`00000001 fffffa60`01390f90 : dxgkrnl!VIDMM_PROCESS_HEAP::Free+0x12e
    fffffa60`0d4b2790 fffffa60`0138d830 : fffffa80`08ce0580 00000000`00000000 fffff880`0de9de40 fffff880`0de9de40 : dxgkrnl!VIDMM_GLOBAL::CloseLocalAllocation+0x11c
    fffffa60`0d4b2820 fffffa60`0138d6a4 : 00000000`00000000 fffffa60`00000000 00000000`00000001 00000000`00000000 : dxgkrnl!VIDMM_GLOBAL::CloseOneAllocation+0x150
    fffffa60`0d4b28f0 fffffa60`01310331 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`0820c000 : dxgkrnl!VIDMM_GLOBAL::CloseAllocation+0x44
    fffffa60`0d4b2920 fffffa60`0131420f : 00000000`00000000 fffff880`08fdc340 00000000`00000000 fffffa60`0d4b2ca0 : dxgkrnl!DXGDEVICE::DestroyAllocations+0x41d
    fffffa60`0d4b2a10 fffffa60`0131663d : fffff880`0820c000 fffffa60`0d4b2b30 fffff880`0820c001 fffff800`02214101 : dxgkrnl!DXGDEVICE::DestroyAllocation+0x3e3
    fffffa60`0d4b2ab0 fffff960`00174fc2 : 00000000`08bff120 fffffa80`095bb060 00000000`ffd0a000 00000000`00000020 : dxgkrnl!DxgkDestroyAllocation+0x8dd
    fffffa60`0d4b2bf0 fffff800`022a3f33 : 00000000`666aa0b8 fffffa60`0d4b2ca0 00000000`662358a8 00000000`69965870 : win32k!NtGdiDdDDIDestroyAllocation+0x12
    fffffa60`0d4b2c20 00000000`7470b6aa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`08bfe7f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7470b6aa
     
    FOLLOWUP_IP: 
    dxgkrnl!VIDMM_LINEAR_POOL::Free+79
    fffffa60`013a7515 488908          mov     qword ptr [rax],rcx
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  dxgkrnl!VIDMM_LINEAR_POOL::Free+79
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: dxgkrnl
    IMAGE_NAME:  dxgkrnl.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d384226
    STACK_COMMAND:  .cxr 0xfffffa600d4b1e70 ; kb
    FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!VIDMM_LINEAR_POOL::Free+79
    BUCKET_ID:  X64_0x3B_dxgkrnl!VIDMM_LINEAR_POOL::Free+79
    Followup: MachineOwner
    ---------
    Based upon this and other information that you have supplied it is my contention that the cause is a driver, specifically your graphics driver. Update the driver.

    SFC /scannow
    System Files - SFC Command

    Scan with your Anti Virus

    There are other possiblites, but less likely. If you get additional BSODs, after following the instructions given,. please post..

      My System SpecsSystem Spec

  5. #5



    Newbie
    Join Date : Jun 2011
    Posts : 4
    Vista x64 home premium
    Local Time: 01:34 PM


      Thread Starter

    Re: BSOD error

    Thankyou very much for the replies, I really appreciate it . Yeah I did suspect it was the graphics driver but I wasnt sure. It pretty much happened mostly when I was playing starcraft 2 when in crossfire mode but the bsods where fairly infrequent maybe a couple a times a week so I was more curious than anything but its helpful to know what it's most likely to be. Again a really big thanks for the replies.

      My System SpecsSystem Spec

  6. #6
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,259
    Windows 7 SP1 x64
    Local Time: 11:34 PM
    usa us connecticut

     

    Re: BSOD error

    Your very welcome. Games can be very big resource users, too much for the graphics card/driver.

      My System SpecsSystem Spec

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