Solved Inconsistent BSOD System_Service_Exception

Mighty

New Member
Hi everyone, I'm a first time poster but have always gotten a lot of use out of these forums and really appreciate them. Attached is a zip file containing the minidumps and all the other information indicated in the posting guidelines thread. I have also included some system specs here as well as some background on the problem and what I have attempted so far.

System specs:
Windows Vista Ultimate x64 Full Retail
ASUS P5Q Pro Motherboard
Intel Core 2 Duo Processor
CORSAIR CMPSU-750TX 750W PSU
HIS Radeon HD 4870 Video Card
G.SKILL 4GB (2 x 2GB) DDR2 1066 (two sets for 4x2GB=8GB)

-Everything is stock (no overclocking)
-System is about 2.5 years old (built Feb. 2009), originally had XP installed but did a complete reformat and installed Vista about a year ago.
-I am very conscious about heat-related problems. I have a quality case with excellent ventilation and I keep a close eye on temps, nothing out of the ordinary going on there.

The problem:
Whenever I boot my machine there seems to be about a 50% chance that I get a BSOD error 0x0000003B SYSTEM_SERVICE_EXCEPTION. When I reboot it may happen again (it's happened as many as 5 times in a row), always the same error. Eventually I get lucky and windows loads correctly. Once windows is loaded the system is rock-solid. I can play system-stressing games for many hours without a hiccup or problem. I have never seen the error happen when I boot into Safe Mode. I am attaching the minidumps from the last 4 times I got the error below.

What I've tried so far:
At first I thought I had a faulty or improperly seated memory chip. I tried re-seating, rotating and every possible one and two chip combinations in different slots. Each time I ran Memtest86. No matter how many chips or which slot they were in I would always get an error on Test 5 at the address 00000000000 with a confidence of 80. From what I can tell online about Memtest86 this suggests a possible voltage problem but since the confidence was under 100 I wasn't convinced that was the problem. I manually set the voltage to 2.0V based on the memory specs and kept getting the same error in Memtest86 as before but with confidence over 100. When I ran Microsoft's WinDiag memory test it fails to find any problems. I've read through some of the minidumps but I don't know enough about them to understand what's going on. The fact that once windows loads everything is fine makes me now think that it's a software problem.

Any suggestions or help would be greatly appreciated.

Thanks in advance.
 

Attachments

  • mighty-minidumps.zip
    390.8 KB · Views: 8

My Computer

Welcome
The good news is that all the dumps are consistent, which is rare. Try to update this driver. If already the most up to date try to roll back. Report back with any problems or success.
Atihdlh6.sys file description
Productname: AMD HD Audio Driver
Description: AMD High Definition Audio Function Driver
Company: Advanced Micro Devices


Also update this driver

The 2006 version of this driver is a known BSOD cause.
Please visit this link: http://support.asus.com/download/Options.aspx?SLanguage=en&type=1

 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
The driver I had installed was the most recent: v6.58.0.6601 dated 3/29/2011

I installed the previous version 6.58.0.6600 dated 11/17/2010 and after 3 restarts and 3 full shutdowns I have not gotten a BSOD.

In retrospect I'm not surprised this is the problem. I recently switched my screen from a DVI to HDMI connection which began to use this device.

I'll post back if the problem returns but I believe you nailed it on the first try.

Thank you so much!
Mighty
 

My Computer

You are very welcome
Just so you know, I downloaded the most current graphics driver. I had to go back to the earlier version, because it screwed my monitor big time.
New does not mean best.
good Luck
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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