i need help , cant log in

melania · Aug 9, 2011

Hi ther i have another laptop which i've been using it since 2007 ,It's a dell laptop , windows vista home premium, i have been using the same password for years and now the password doesnt work and cant login even in the safe mode, it says access is denied, i took it to geek squad and they told me that they removed the password but still cant log in because its virus, I really need to log in as all my baby's pictures are in it and i dont have any memories from her childhood, it really means a lot and i will appriciate if anybody can offer a hand,
thanksa lot

tom982 · Aug 9, 2011

Hello melania and welcome to the forums :party:

I am currently doing a malware removal course and I am unable to assist you with malware removal during this time (I finish in 8 months).

But what I can help you with is backing up all of your precious data

Its a little complicated, but its the best way:

Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek

This relies on you having an external hard drive to backup your files to

Ignore all the stuff about the server at the end

It looks a little overwhelming, but you should be alright if you follow that tutorial. I would recommend that you print it out so you can easily follow it

Tom

i need help , cant log in

melania

New Member

My Computer

System One

tom982

٩(͡๏̯͡๏)۶

My Computer

System One