Re: memory management bsod

**diehardmosh** · 19 Apr 2012

is it driver and software that is corrupted ?
u mean all the network related is all thing that can connect to internet,
ill try to uninstall my wireless device first then we look the outcome.
if anything happen i will let u know it.
i forgot to mention that, my google clock crash last night and google weather crash this morning, so i remove both of them.

**usasma** · 19 Apr 2012

The symptoms that you describe and that are present in the reports are all (IMO) related to problems with your network software. The most likely cause (at this point) is the Kaspersky software. Have you uninstalled it and then installed a fresh copy?

If that doesn't fix it, then the next thing is the Acer Empowering Technology. I've seen issues with it in the past, so I suggest removing that first.
Test the system with it removed, and if it doesn't fix it - feel free to reinstall the latest version of that software from the Acer website.

**diehardmosh** · 19 Apr 2012

ya i also think that kaspersky is giving the problem, because, at the end of the scanning my pc jamm.
also im using the original kasperksy (pay) and i have 200+ more day left, if i delete and install a new kaspersky, would the 200+ day burn like that,

ive run the memory diagnostic, using window diag, its clean,
for now i will uninstall my wireless 1st and install it back,

if something happen, i will inform u asap

**usasma** · 19 Apr 2012

Go to the Kaspersky website and follow the instructions on how to reinstall your Kaspersky without losing your subscription. But, in the end, do you really want to keep a program on your computer that's probably causing the problems (as you've seen by your experience and by the BSOD information)?

**diehardmosh** · 19 Apr 2012

i will try, if the problem is the same from kaspersky, i consider to change to a new anti virus,

from your observation, the only problem cause from my anti virus only, and all my hardware or driver is clean ?

thanks again
if anything happen i will inform asap,.

**diehardmosh** · 19 Apr 2012

irql not less or equal bsod after i uninstall my wifi and install it back,
havent uninstall kasperksy but do uninstall acer empowering techonolgy
i have disable my kaspersky.

perfmon.zip
Windows_NT6_BSOD_jcgriff2.zip

**usasma** · 19 Apr 2012

2 memory dumps on 19 Apr 2012.
The first one blames USB, while the second blames the kernel (core) of the OS.

Disabling things in Windows doesn't prevent the driver from loading - as the driver loads before you get to disable the program.

I suspect this was due to the WiFi device, and may have been influenced by the Kaspersky. I'd suggest running Driver Verifier to find out the most unstable of the 3rd party drivers. Here's instructions on how to do it: Driver Verifier Settings

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


spom.sys      Wed Mar 05 19:32:57 2008 (47CF3BB9)
kl1.sys       Wed Jun 09 09:24:39 2010 (4C0F9617)
UBHelper.sys  Wed Jan 30 20:30:26 2008 (47A124B2)
psdfilter.sys Mon Feb 18 08:49:54 2008 (47B98D02)
ahcix86s.sys  Fri Mar 07 08:15:58 2008 (47D1400E)
AtiPcie.sys   Mon Oct 30 14:23:10 2006 (4546430E)
yk60x86.sys   Thu Dec 06 07:25:16 2007 (4757EA2C)
NTIDrvr.sys   Wed Jan 30 20:30:42 2008 (47A124C2)
atikmdag.sys  Sat Aug 30 01:12:57 2008 (48B8D6D9)
RTKVHDA.sys   Tue May 20 05:58:56 2008 (4832A0E0)
klif.sys      Fri Aug 06 13:16:02 2010 (4C5C4352)
kl2.sys       Wed Jun 09 09:24:35 2010 (4C0F9613)
klim6.sys     Thu Apr 22 11:07:20 2010 (4BD06628)
WlanUZG.sys   Fri Dec 22 07:05:32 2006 (458BCA0C)
SASKUTIL.SYS  Tue Jul 12 16:24:48 2011 (4E1CAD90)
SASDIFSV.SYS  Thu Jul 21 19:03:16 2011 (4E28B034)
klmouflt.sys  Mon Nov 02 11:26:08 2009 (4AEF0820)
PSDNServ.sys  Mon Feb 18 08:50:35 2008 (47B98D2B)
PSDVdisk.sys  Mon Feb 18 08:50:56 2008 (47B98D40)
SSPORT.sys    Tue Nov 21 23:41:42 2006 (4563D506)
spat.sys      Wed Mar 05 19:32:57 2008 (47CF3BB9)
int15.sys     Tue Sep 30 17:50:14 2008 (48E29F16)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini041912-02.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Thu Apr 19 08:06:46.069 2012 (UTC - 4:00)
System Uptime: 0 days 0:21:05.040
Probably caused by : USBSTOR.SYS ( USBSTOR!USBSTOR_ResetDeviceWorkItem+206 )
PROCESS_NAME:  System
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
FAILURE_BUCKET_ID:  0xD1_CODE_AV_BAD_IP_USBSTOR!USBSTOR_ResetDeviceWorkItem+206
Bugcheck code 100000D1
Arguments 793d0ef1 00000002 00000008 793d0ef1
BiosVersion = R03-B3
BiosReleaseDate = 03/02/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini041912-01.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Thu Apr 19 07:44:49.551 2012 (UTC - 4:00)
System Uptime: 0 days 0:08:29.630
Probably caused by : ntkrpamp.exe ( nt!ExpScanGeneralLookasideList+22 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA_nt!ExpScanGeneralLookasideList+22
Bugcheck code 1000000A
Arguments a9dee20c 00000002 00000000 8264a9ce
BiosVersion = R03-B3
BiosReleaseDate = 03/02/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

**diehardmosh** · 20 Apr 2012

yes, last night i uninstall my wifi, and then install it back, after 10 min or so, blue screen pop out, and then i restarted my pc, and using the wifi it happen again, so i off my wifi and plug out my wifi usb, and wait no blue screen come out.
i will do the driver verifier but before that, i must uninstall my wifi software and my kaspersky ?

**usasma** · 20 Apr 2012

2 choices:

1 - don't uninstall them and run Driver Verifier.

2 - uninstall all and don't use Driver Verifier

If you get a BSOD with Driver Verifier, then that "may" tell you what needs to be uninstalled. So then you'll uninstall that and wait to see if you have any further BSOD's.

I prefer option #2 as it's simpler.

**diehardmosh** · 20 Apr 2012

ive run the driver verifier, bsod come out,

perfmon.zip

Windows_NT6_BSOD_jcgriff2.zip

and i delete my kaspersky, but keep my wifi,

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