Blue screen on vista - constant restarting

Haisook

New Member
Hi all. We're having an issue on my sister's laptop. This has happened before, but I could fix either by system restore or another method I don't remember. This time I press F8 to get the option: Repair Windows, but on clicking on System Restore afterwards, nothing happens. It won't let me get into the process at all.

I captured a screenshot of the blue screen. I apologize for not being able to follow your steps for making a certain file log, because even when on Safe Mode, the blue screen appears and I can't get into Windows.

IMG_20120422_181355.jpg


I'd appreciate your help.
Thank you.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio
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