BSOD

**DickyJ** · 09 Jul 2012

Hi. Can anybody help me solve this?

For the last few days, my computer would freeze unexpectedly, usually when I was either opening many programs at once or many new browser tabs. This morning, in the same situations, I would instead get the BSOD, twice with the message IRQL_NOT_LESS_OR_EQUAL, and then when I went in via safe mode and did some backing up, MEMORY MANAGEMENT.

System info:
OS: Vista Home Premium x64 OEM. 6.0.6002 Service Pack 2
Bios: Awards Software International, Inc. F7 13/01/2009
MB: Gigabyte EP45-ED3P
Processor: Core2Quad Q8200

I have not installed any new programs recently, and I use BitDefender antivirus software.

I've run the BSOD Dump and System File Collection app and also the System Health Report but cannot upload them??

**DickyJ** · 09 Jul 2012

Uploaded now.

**usasma** · 10 Jul 2012

Only 244 updates installed since SP2 - most systems have 300 to 350. Please visit Windows Update and get all available updates.

The memory dumps dont' point to a specific issue at this point. My primary suspects are BitDefender or the Gigabyte EasySaver utility.

I'd suggest running Driver Verifier to see if we can pin down the exact cause of this error. Please follow the instructions here: Driver Verifier Settings

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


BDHV.SYS        Thu Apr 22 09:20:29 2010 (4BD04D1D)
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
RTKVHD64.sys    Thu Jul 24 06:05:39 2008 (488853F3)
Rtlh64.sys      Mon Jun 25 01:37:13 2007 (467F5489)
bdfm.sys        Thu Apr 22 09:20:49 2010 (4BD04D31)
bdfsfltr.sys    Wed Mar 23 09:52:33 2011 (4D89FB21)
bdftdif.sys     Fri Aug 20 11:41:27 2010 (4C6EA227)
gdrv.sys        Fri Aug 08 14:28:54 2008 (489C9066)
jraid.sys       Mon Jul 21 23:59:14 2008 (48855B12)
nvBridge.kmd    Wed Feb 23 02:34:23 2011 (4D64B87F)
nvlddmkm.sys    Wed Feb 23 02:46:52 2011 (4D64BB6C)
point64k.sys    Tue Aug 21 04:43:26 2007 (46CAA5AE)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini071012-01.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Mon Jul  9 18:43:34.246 2012 (UTC - 4:00)
System Uptime: 0 days 0:15:06.326
BugCheck 3B, {c0000005, fffff80003708d1b, fffffa600b89b180, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpLookupObjectName+46c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  poker.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ObpLookupObjectName+46c
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`03708d1b fffffa60`0b89b180 00000000`00000000
BiosVersion = F7
BiosReleaseDate = 01/13/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EP45-UD3P
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q8200  @ 2.33GHz"
MaxSpeed:     2330
CurrentSpeed: 2333
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini071012-02.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Mon Jul  9 18:48:37.065 2012 (UTC - 4:00)
System Uptime: 0 days 0:04:14.788
BugCheck A, {7a800b44e490, 2, 0, fffff800034df3f1}
Probably caused by : memory_corruption ( nt!MiResolveTransitionFault+2c1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  vsserv.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!MiResolveTransitionFault+2c1
Bugcheck code 0000000A
Arguments 00007a80`0b44e490 00000000`00000002 00000000`00000000 fffff800`034df3f1
BiosVersion = F7
BiosReleaseDate = 01/13/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EP45-UD3P
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q8200  @ 2.33GHz"
MaxSpeed:     2330
CurrentSpeed: 2333
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini071012-03.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Mon Jul  9 18:56:57.997 2012 (UTC - 4:00)
System Uptime: 0 days 0:06:04.496
BugCheck 1A, {403, fffff6800002b7f0, c260000192d7c867, 7ffff6800002b7f0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+bdd6 )
BUGCHECK_STR:  0x1a_403
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x1a_403_nt!_??_::FNODOBFM::_string_+bdd6
Bugcheck code 0000001A
Arguments 00000000`00000403 fffff680`0002b7f0 c2600001`92d7c867 7ffff680`0002b7f0
BiosVersion = F7
BiosReleaseDate = 01/13/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EP45-UD3P
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q8200  @ 2.33GHz"
MaxSpeed:     2330
CurrentSpeed: 2333
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

**DickyJ** · 16 Jul 2012

Thanks for the help John.

I updated Windows and ran Driver Verifier, but never got another crash. So I guess problem easily solved!

**usasma** · 17 Jul 2012

Thanks for letting us know!

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