my pc keeps crashing then restarting

G

garypiper

Member
my pc keeps crashing then restarting and when i check event viewer it says i8042prt failed to load driver. but i have tried to update my drivers but they are all up to date. can somebody help me i am not to good with pc but i can follow instructions.

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name GARY-PC
System Manufacturer Acer
System Model Aspire G7200
System Type x64-based PC
Processor AMD Phenom(tm) 9750 Quad-Core Processor, 2400 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date AMI R01-A1, 19/09/2008
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name gary-PC\gary
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 1.79 GB
Total Virtual Memory 8.20 GB
Available Virtual Memory 5.53 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys
 
Last edited:

My Computer

System One

This describes what it is- i8042prt.sys Windows process - What is it?. One of the things it suggests is to run a check for malware. I suggest doing that with the free malwarebytes.

Don't worry that the referenced link only mentions Win 7/8. It also applies to Vista.
 
Last edited:

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
thanks for the reply
i am running free malwarebytes and it has found 52 objects. so i have removed them all
i will post another message if my pc crashes again due to the same problem
 

My Computer

System One

Has it stopped crashing/restarting for the time being?
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
yes thanks but it can take up to 48 hours between crashes so i will let you know in 2 days.
you have been a life saver giving me quick and easy info to follow. it has been driving me crazy for weeks
 

My Computer

System One

Type in event viewer in the search box in the start menu.
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq Presario C700
    CPU
    Intel Pentium Dual Core T2370
    Motherboard
    HP 30D9
    Memory
    2GB 677Mhz
    Graphics Card(s)
    Mobile Intel 965 Express Chipset Family
    Sound Card
    Conexant High Definition SmartAudio 221
    Screen Resolution
    1280 x 800
    Hard Drives
    WDC WD1200BEVS-60UST0
Try this (you might want to save your registry first using the Export option)-

Go to Start > Run and put regedit.exe and click Ok
Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\i8042prt\Parameters
Add a new REG_DWORD "Headless " and set the value to 1 (you might have to use 0x00000001 (1))
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
wither 3 said:
Try this (you might want to save your registry first using the Export option)-

Go to Start > Run and put regedit.exe and click Ok
Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\i8042prt\Parameters
Add a new REG_DWORD "Headless " and set the value to 1 (you might have to use 0x00000001 (1))
Click to expand...



i have tried this already and it did not stop the crashing
 

My Computer

System One

I guess you can try running malwarebytes again.

I don't know what kind of mouse and keyboard you have but you might try reinstalling the drivers.

Or, I suppose you could shut down and restart with the devices disconnected if you're using USB and then shutdown and restart with them connected.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
My Windows vista is getting restarted on its own .
It shows Windows Explorer has stopped working
Windows Explorer is restarting.
Its on loop .

Desktop comes and disappears.

Working on safe mode as of now.

Please help
Urgent help needed




 

My Computer

System One

Hello I've been having BSOD problems since last summer and dont know who to fix them. Last summer i couldnt even log in without going in safe mode so someone on here recommended a clean boot which alleviated the problem about being unable to log in but it has been a recurring issue since then and I don't know why. Sometimes I get the iastor.sys message and other times I get the irql not less or equal to so im not sure what the problem is. I also get the 0x000000076 message at times as well. I am attaching the files from last summers computer state and the current state of my computer. It might also be related to why i cant install a security update from windows update if anyone can help me on that too.
 

Attachments

  • ref346.zip
    660.6 KB · Views: 0

My Computer

System One

Ref346- your problem is unrelated to this thread. Please start a new thread in the appropriate subform.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
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