I also had the exclamation mark next to tsst corp cd/dvdw ts-l632d ata in the device manager and did the merge. That took away the exclamation mark. Before that, the drive wouldn't play a CD or DVD at all. After that, it would play a CD, but the music would jump back and forth a few times then settle down, until I forwarded to another song and the same would happen. It will not play DVDs at all. I get some odd noises coming from the drive when it tries to play a DVD and it keeps making noises while playing CDs. Is it broken?? I tried deleting the drive and rebooting also. I don't know where I can get a new driver, if that's the problem, but in devise manager, it says it is working properly.