WinRar did the trick. Thanks!
WinRar did the trick. Thanks!
Ugh, what a pain, but your directions were spot on, and I didn't have to buy a new scanner. Thank you so much for your patience in answering all of the questions.
I have a problem when I do what you told us to do to install this driver. Everything goes well until I arrived to the last part where we need to locate the file, select CNQL60.INF and then click ok.
When I select it it's the button ''open'' that I have to press and if I do it it shows the folder as empty (but I looked at it and there is 3 files in it...)
Because of that I can't go any futher.
Can you tell me what I'm doing wrong??
Is there a drop down menu underneath that you can change to all file types?
I'm not sure where you are in the process, what you have may need to be extracted one more time as in previous posts.
This is exactly what happened to me.
However, if you go back to the beginning of this thread, you'll see that Scoutfu told us to use "Winrar" to extract the file. I skipped this part the first time too. :-)
If you install Winrar, you'll be able to extract the CNQL60.INF file and pick it in the next step. Once I did that it all worked like a charm for me.
Thanks again to Scoutfu for all of the good help.
Melli, let us know if you're still struggling.
Hi again, OK now I was able to install it right. I just re-extracted it. But I have an other problem...when I tried to scan it says : ''Cannot communicate with the scanner. Cable may be disconnected or scanner may be turned off. Check Status. ''
The scanner is plugged, but it doesn't recognize it.
It says also: '' Unable to open TWAIN source. Please check connection.
I'm starting to hate this scanner now...!
Is that happened to you guys too?
I got some of those types of errors (not the exact ones) when I was going through this. This is not a definitive answer - hopefully someone else will have one, or you could Google the error - but I would install the toolbox that was available there with the driver than you loaded up. Had I been using the older driver, I would have also been using the older toolbox, but since i moved to a higher level driver (from LIDE 50 to LIDE 60), I also installed the toolbox that went with it.
Anyway, here is what i would do, but I'm not sure it will work. Worth a try if you get no other responses I suppose.
1) Install the toolbox that goes with the driver you installed.
2) Unplug the scanner
3) Reboot the computer
4) Let the computer start up completely (let it also run long enough to indicate that it's installed the new drivers if it says it's doing that)
5) Try running the scanner again.
Also, you might want to read up in the thread - at one point someone said that they had to trick the device into thinking it had the disk. I had to do that part before it would work for me. There are pretty good directions further up on how to do that.
Thank you so much for saving me from having to buy a new scanner!
Your fix works like a charm.
Hello, just registered here since I found this thread via google and so far it has been an insane amount of help. I've followed every instruction to the letter up until the end of the thread, and unfortunately my scanner still won't function. I'm not sure if it's because I'm using a Lide 20 instead of a 35, but somebody on another forum did the exact same thing you guys are doing here, and he had the same model of scanner as I do, and got it working.
I'm getting the same errors as the previous user; the toolbox says the "other program is busy", then gives me a switch-to option that goes nowhere... then I get the communication error that my device is off or unplugged, and finally that my twain source can't be opened. I'm not exactly sure where to go from here, any insight would be MOST appreciated!
Regardless, thank you so much... even getting this far gave me hope when an hour ago I was looking into buying a new scanner...
Last edited by blumchen; 11 Oct 2009 at 03:02 PM.
Blumchen, did you install the toolbox that went with the driver you installed?
You are now using a "60" scanner, so I think you'll want to install the 60 toolbox as well.
Also, did you tell the system you had the disk when you installed the driver? That's an important trick.
One final thing. Every now and then I have to reinstall the driver. I have no idea why, but I've gotten good enough at it that it's quick. It's possible that you might want to run through it one more time just in case. ;-)
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