Vista Tutorial - CD/DVD Drive

I have had recent problems with the driver for my CD/DVD and last evening, an associate, with much more computer knowledge than I, resolved the problem by refering to this site and discovering that it was due to a Vista Upgrade. Everything was fine this morning, until my son loaded ITunes onto the system and the CD/DVD drive shut down, wth the message "This Device cannot start Code (10)". My associate has decamped for the Holidays. Can anyone else out there advise me.

A very senior Anthony.

Hello Anthonyand welcome to the Vista Forums

The easiest method to correct this, As the problem is very recent, is by use of vista's System restore

Have a look at the tutorial here ...

System Restore - How to - Vista Forums

When performing the restore select the point closest to the install of itunes but before this time, you may actually find a restore point that states install itunes or similar.

Note that as this resets the system to a point before the itunes install it will remove that install.

there have been a few problems with some recent itunes releases not being fully vista compatible so if you need to re-install you may want to check that you, or your son, have the latest release before trying again.

Quite often installing new copying software screws with the registry settings for your drive and they have to be reset by deleting the upper and lower filters , this is worth a try (the following is taken from a microsoft support article...........

LowerFilters
Step 1: Start Registry Editor

Start Registry Editor.
Step 2: Delete the UpperFilters registry entry

1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the details pane of Registry Editor, on the right side, click UpperFilters.
   
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
   • If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.
   • If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry."
6. On the Edit menu, click Delete.
7. Click Yes when you receive the following message: Are you sure you want to delete this value?

The UpperFilters registry entry is removed.
Step 3: Delete the LowerFilters registry entry

1. In the details pane of Registry Editor, on the right side, click LowerFilters.
   
   Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.
   
   If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
2. On the Edit menu, click Delete.
3. Click Yes when you receive the following message: Are you sure you want to delete this value?
   The LowerFilters registry entry is removed.
4. Exit Registry Editor.

Step 4: Restart your computer

Restart your computer. After you have done this, try to access the CD or DVD drive. If you can access the CD or DVD drive, and if you do not receive an error message, the problem is resolved. You can reinstall your CD or DVD writing or recording software.

If you cannot access the CD or DVD drive, or if you receive an error message, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions to the problem.

It's the filters setting - Archie has done such a nice write up I won't have to refer you to another post in another forum, so this should get you working again.