Vista - DVD RW missing problem

I have been having a problem with what I think is windows updates(vista Bisness 32 bit os). I have a DVDRW/CDRW drive and it goes missing after I update my laptop. Now I have done a full system restore(back to factory sets). To fix the problem, only to have it comeback at me after I update. Now I have found that the driver is showing (Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) in the general tab) Now when I look in the driver tab under driver details. I see 2 drivers showing for the same thing, one from microsoft and one from sonic. I have uninstalled the DVDRW/CDRW and restarted the laptop, only to see that the conflict is still there. There is no way for me to roll back the driver as that button is greyed out. I have checked windows updates and I don't see anything in there that is a driver.

However I have found 2 UPDATES FOR WINDOWS VISTA(KB957388) AND (KB952709) that say they are needed to resolve compatability issues. Questions (1) Does either of these have to do with my problem? and if so, (2) How do I deal with these issues?(3) If neither of these updates are the problem what is? (4) How I get rid of the second driver and which one do I remove?

I really would like to have the use of my DVDRW/CDRW rom, as anyone would but I really don't want to take the pc back to factory specs AGAIN only to have the problem again after I update. I asked those question only because I want to know if the updates are the problem, then I can remove them and not let them download again(I hope). Please help.

Just an update I did do another restore on my laptop and it did fix the problem. I turned of windows updates and no problems for now. With everything else installed.

I currently have this problem as well.

Vista doesn't recognize my DVD writer or reader (two separate) both are LG.

Device manager has a little exclamation mark next to them. Ive tried to disable them and scanned for new hardware changes. For some reason vista cant install the drivers for them.

Very odd since there hasn't been a windows update lately.

Vista 64 home premium

This is a fairly common problem. There is a simple fix using the registry.

Open up regedit, (back up the registry of course) and venture to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11*CE-BFC1-08002BE10318}

Click on that entry, and in the entry you will see entries "UpperFilters=" and "LowerFilters=". Right click on each, and delete them. The exit regedit and restart.

That should fix the problem.

Yes i just googled and found the same solution. It worked great.

My drives are back!! woot woot

Fantastic! Don't forget some rep points

I have fixed the problem for my pc. (hp 17" intel centrino 2) by updating the BIOS and doing a fresh full install of Vista. I also turned of the recomended updates and so far everything is working just fine. this is now the second day problem free. hope this helps.

thanks if the problem comes up again I will try this idea.. thanks for your help.