I have been having a problem with what I think is windows updates(vista Bisness 32 bit os). I have a DVDRW/CDRW drive and it goes missing after I update my laptop. Now I have done a full system restore(back to factory sets). To fix the problem, only to have it comeback at me after I update. Now I have found that the driver
is showing (Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) in the general tab) Now when I look in the driver tab under driver details. I see 2 drivers
showing for the same thing, one from microsoft and one from sonic. I have uninstalled the DVDRW/CDRW and restarted the laptop, only to see that the conflict is still there. There is no way for me to roll back the driver as that button is greyed out. I have checked windows updates and I don't see anything in there that is a driver.
However I have found 2 UPDATES FOR WINDOWS VISTA(KB957388) AND (KB952709) that say they are needed to resolve compatability issues. Questions (1) Does either of these have to do with my problem? and if so, (2) How do I deal with these issues?(3) If neither of these updates are the problem what is? (4) How I get rid of the second driver and which one do I remove?
I really would like to have the use of my DVDRW/CDRW rom, as anyone would but I really don't want to take the pc back to factory specs AGAIN only to have the problem again after I update. I asked those question only because I want to know if the updates are the problem, then I can remove them and not let them download again(I hope). Please help.