Tablet functionality on laptop no longer works

Brian the King

Member
Power User
Hey all, I am having trouble with my Tablet PC. I sent this email to HP, but their email response service is apparently down until Monday :/

I'd rather not wait that long, so this is exactly what I sent them. Any suggestions to help get my tablet working again would be great.

Thanks in advance.

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"Please provide the exact problem description."

Hello.

Recently the touch screen input has stopped working entirely on my tx2000 series Tablet PC.

I believe that the issue is related to the "Wacom Touch Serivce".

Below is a direct link to a screen-shot of three relevant windows, from top to bottom respectively;

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http://img525.imageshack.us/img525/470/tablethelp.png
*

1] The Services window.
2] The error that is produced when I attempt to Start the service manually in the Services window.
3] The service as it appears in the System Configuration window.

This second link shows a relevant portion of my Device Manager, which is showing no errors whatsoever;

*
http://img135.imageshack.us/img135/4613/devicemanager.png
*

I also have one more screen-shot that appears to show there is nothing wrong with the drivers or software;

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http://img211.imageshack.us/img211/8554/cptablet.png
*

All of the options and menus appear in the Control Panel properly.
These things in mind, it appears to me that Wacom Touch Service is the issue.
I am not sure what I can do to resolve this, since reinstalling the drivers has not allowed the service to start.

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"Please provide previous troubleshooting steps, or information that can help HP assist you."

I have both uninstalled and reinstalled the latest recommended drivers on the HP Support website in Safe Mode; "Wacom Digitizer Driver 5.05-5_HP5 A" or "sp38191.exe".

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"Has anything changed since the unit functioned properly (installation of SW, settings, cabling, etc.)"


I can not say specifically what changed on my system around the time that the Tablet functionality stopped working. However I have not performed any major software changes recently, and no hardware changes.
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My Computer

System One

  • Manufacturer/Model
    HP tx2000z
    CPU
    AMD Turion 64 X2 TL-68 Gold Edition
    Motherboard
    Quanta 305E/nVidia nForce 430
    Memory
    4096MB DDR2 PC2-5300 @ 5-5-5-15
    Graphics Card(s)
    nVidia GeForce Go 6150 64MB
    Sound Card
    Realtek HD Audio/Altec Lansing
    Hard Drives
    250GB 5400RPM SATA
    PSU
    8 Cell Lithium Ion Battery
    Case
    HP Echo tx2000z
hi i have the exact same problem as yours. im unable to use the Tablet functionality. if u found a solution for your prob then plz let me know the same.,
thanks.
 

My Computer

Hi rini!

At least I'm not the only person with this issue, it makes me quiteangry that I paid so much extra money for tablet functionality that completely ceased working when I could have ended up with a much faster [non-touch] laptop at the same price..

I still poke around google now and then for new things to try, but nothing has worked.

The only thing I can say is that I pre-ordered Windows 7 a while back, so when I receive it late October/early November, I will let you know if completely reinstalling the operating system solves our issue.

Until then I think we're still out of luck :mad:


edit: I should also mention that HP's response to my email was completely asinine despite my close attention to detail in the first mail I sent..

By their second response my correct course of action was reinstalling Vista, which involved ordering my [free + $shipping] Vista discs from HP. No thanks HP, you may keep them.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP tx2000z
    CPU
    AMD Turion 64 X2 TL-68 Gold Edition
    Motherboard
    Quanta 305E/nVidia nForce 430
    Memory
    4096MB DDR2 PC2-5300 @ 5-5-5-15
    Graphics Card(s)
    nVidia GeForce Go 6150 64MB
    Sound Card
    Realtek HD Audio/Altec Lansing
    Hard Drives
    250GB 5400RPM SATA
    PSU
    8 Cell Lithium Ion Battery
    Case
    HP Echo tx2000z
Just wanted to stop back and mention that I installed Windows 7 over the weekend (formant + clean install) and my tablet functionality has returned completely.

By this I guess we can assume that reinstalling Vista/Win7 is the best solution for others with this issue.
 

My Computer

System One

  • Manufacturer/Model
    HP tx2000z
    CPU
    AMD Turion 64 X2 TL-68 Gold Edition
    Motherboard
    Quanta 305E/nVidia nForce 430
    Memory
    4096MB DDR2 PC2-5300 @ 5-5-5-15
    Graphics Card(s)
    nVidia GeForce Go 6150 64MB
    Sound Card
    Realtek HD Audio/Altec Lansing
    Hard Drives
    250GB 5400RPM SATA
    PSU
    8 Cell Lithium Ion Battery
    Case
    HP Echo tx2000z
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