Vista x64 - USB Human Interface Driver issue

Michael Trout

New Member
:confused:

Frustration grows.

I have a relatively new Gateway FX 7805U running Vista Home Premium x64. I use an external logitech USB wired mouse and a Wacom Intuos 3 tablet.

If I restart, I can connect these devices without issue. If I disconnect the devices and then allow the system to sleep, when I wake the computer and attempt to reconnect the devices, they fail to connect.

Perusing the Device manager, there is a yellow icon over the USB Human Interface Device. Checking the properties reveals the issue to be:
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory (Code 38).
If I restart, the issue goes away... until the next time I allow the system to sleep.

Since I regularly move the laptop between work and home with apps running, I use the sleep mode frequently. This is becoming quite a pain in the buttocks.

External USB storage and flash drives connect without issue.

Any suggestions?
 

My Computer

System One

  • Manufacturer/Model
    Gateway FX 7805u
    CPU
    Intel Core 2 Duo P8400 2.26 Ghz
    Memory
    4 GB
    Graphics Card(s)
    NVidia 9800M GTS 1GB
    Sound Card
    Conexant HD SmartAudio 221
    Screen Resolution
    190 x 1200
    Hard Drives
    250 GB Sata
    Mouse
    LX3 Logitech or Intuos 3 Tablet
    Internet Speed
    DSL
:confused:

Frustration grows.

I have a relatively new Gateway FX 7805U running Vista Home Premium x64. I use an external logitech USB wired mouse and a Wacom Intuos 3 tablet.

If I restart, I can connect these devices without issue. If I disconnect the devices and then allow the system to sleep, when I wake the computer and attempt to reconnect the devices, they fail to connect.

Perusing the Device manager, there is a yellow icon over the USB Human Interface Device. Checking the properties reveals the issue to be:
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory (Code 38).
If I restart, the issue goes away... until the next time I allow the system to sleep.

Since I regularly move the laptop between work and home with apps running, I use the sleep mode frequently. This is becoming quite a pain in the buttocks.

External USB storage and flash drives connect without issue.

Any suggestions?
Hi Michael, Welcome to the Forum.

You could try going to Device Manager expand the Universal Serial Bus Controllers, right click on each USB Root Hub, Select properties,Power Management and make sure there are no ticks in the top box.

The problem with this answer is that if you are on battery power with the device connected when it goes to sleep, it will continue to use power!!

Have you tried Hibernate? it's the next best thing to sleep and almost as fast, should the lappy go into Hibernate then no power will be drawn from either the mains or battery.

I hope this helps

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
Thanks for the advice. I will give the power management tweaks a try.

Sad thing is, this worked flawlessly for a few months. Only since the last MS auto update (which restarted my computer while it was supposed to be sleeping... :mad: ) has it decided to misbehave.

-mt
 

My Computer

System One

  • Manufacturer/Model
    Gateway FX 7805u
    CPU
    Intel Core 2 Duo P8400 2.26 Ghz
    Memory
    4 GB
    Graphics Card(s)
    NVidia 9800M GTS 1GB
    Sound Card
    Conexant HD SmartAudio 221
    Screen Resolution
    190 x 1200
    Hard Drives
    250 GB Sata
    Mouse
    LX3 Logitech or Intuos 3 Tablet
    Internet Speed
    DSL
Thanks Pooch.

Short of using the Hibernation, editing the power settings seems to have been the magic touch required.
 

My Computer

System One

  • Manufacturer/Model
    Gateway FX 7805u
    CPU
    Intel Core 2 Duo P8400 2.26 Ghz
    Memory
    4 GB
    Graphics Card(s)
    NVidia 9800M GTS 1GB
    Sound Card
    Conexant HD SmartAudio 221
    Screen Resolution
    190 x 1200
    Hard Drives
    250 GB Sata
    Mouse
    LX3 Logitech or Intuos 3 Tablet
    Internet Speed
    DSL
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