Vista - The Classic CD/DVD Drive Missing Issue

**Toxic Tension** · 06-22-2009

Quote: Originally Posted by nso5300

when your drive is avaliable what driver is it using and where is it located

I'll let you know the next time I am able to use the drive...which has been a long time now.

**Toxic Tension** · 06-22-2009

Quote: Originally Posted by Flavius

Quote: Originally Posted by Toxic Tension

Alright, so here's the deal. I let my little brother use my computer for a few hours and when I got back on it, my cd/dvd drive was no longer recognized by Windows. I asked my brother what he did, and he told me that he only installed itunes and was using it. So I searched the issue on google and indeed, found the original solution of "Deleting the Upper and lower filters". Unfortunately, when I look in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}, there is no Upperfilter or Lowerfilter to be found. Every now and then, I'm lucky and I'll have the Cd Drive for a couple of hours. But even without restarting the computer, I'll check My Computer and it'll be gone. Any advice would be greatly appreciated. My laptop is only a little over a year old, and I'd like to keep it in great condition.

-Toxic Tension

First all check you have CD -ROM /DVD section in device manager.
if yes you have to read does any error on DVD drive (for example yellow triangle,or down arrow),right click on DVD Drive>>Main tab i read info about drive

Here you have MS special tool to diagnose trouble with DVD
Your CD or DVD drive cannot read or write media

In the device manager, there is no Cd-Rom/Dvd section.

As for the MS Fix it, it searched for any problems and all that was noted was that there was no cd/dvd drive on the computer, and that it was not solved.

**Flavius** · 06-23-2009

Quote: Originally Posted by Toxic Tension

In the device manager, there is no Cd-Rom/Dvd section.

Check your BIOS detect DVD - if not you have corrupted cables or DVD drive
If your BIOS detect DVD check you can boot bootable DVD (for example you can use for test Vista DVD) if not you can also probably have corrupted cables or DVD drive

**stoneys-nutz** · 06-23-2009

If it was a desk top i would unplug the power cable for 5 min's, I suppose you could take the battry out for 5 min's and try that, you would be supprised how often that work's.

**Toxic Tension** · 06-23-2009

Quote: Originally Posted by Flavius

Quote: Originally Posted by Toxic Tension

In the device manager, there is no Cd-Rom/Dvd section.

Check your BIOS detect DVD - if not you have corrupted cables or DVD drive
If your BIOS detect DVD check you can boot bootable DVD (for example you can use for test Vista DVD) if not you can also probably have corrupted cables or DVD drive

I tried booting off of the Windows ME disc (I don't have a vista disc), and still got nothing...I'm thinking I'm probably just going to take this to Geek Squad. I don't want to take it apart myself (It's a laptop).

**Toxic Tension** · 06-23-2009

Quote: Originally Posted by stoneys-nutz

If it was a desk top i would unplug the power cable for 5 min's, I suppose you could take the battry out for 5 min's and try that, you would be supprised how often that work's.

Hmm, okay I'll give that a shot when I get back (I have to go take my driver's test.

)

**stoneys-nutz** · 06-23-2009

Good luck with that.

**archie123** · 06-23-2009

is your cd rom/dvd listed here?...........

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

**Toxic Tension** · 06-23-2009

Quote: Originally Posted by archie123

is your cd rom/dvd listed here?...........

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

There are two different things listed in that directory:

CdRomHL-DT-ST_DVDRAM_GSA-T20N___________WC05_________

DiscWDC_WD1600BEVS-60RST0_______________04.01G04

**archie123** · 06-23-2009

looks like one is a hard drive? wdc i think is western digital DiscWDC_WD1600BEVS-60RST0_______________04.01G04

the other CdRomHL-DT-ST_DVDRAM_GSA-T20N___________WC05_________

looks like a cdrom dvd drive , delete that and reboot

06-22-2009	#11 (permalink)
Toxic Tension Vista Home Premium 32bit. 12 posts	Re: The Classic CD/DVD Drive Missing Issue Quote: Originally Posted by nso5300 when your drive is avaliable what driver is it using and where is it located I'll let you know the next time I am able to use the drive...which has been a long time now.
My System Specs

06-22-2009	#12 (permalink)
Toxic Tension Vista Home Premium 32bit. 12 posts	Re: The Classic CD/DVD Drive Missing Issue Quote: Originally Posted by Flavius Quote: Originally Posted by Toxic Tension Alright, so here's the deal. I let my little brother use my computer for a few hours and when I got back on it, my cd/dvd drive was no longer recognized by Windows. I asked my brother what he did, and he told me that he only installed itunes and was using it. So I searched the issue on google and indeed, found the original solution of "Deleting the Upper and lower filters". Unfortunately, when I look in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}, there is no Upperfilter or Lowerfilter to be found. Every now and then, I'm lucky and I'll have the Cd Drive for a couple of hours. But even without restarting the computer, I'll check My Computer and it'll be gone. Any advice would be greatly appreciated. My laptop is only a little over a year old, and I'd like to keep it in great condition. -Toxic Tension First all check you have CD -ROM /DVD section in device manager. if yes you have to read does any error on DVD drive (for example yellow triangle,or down arrow),right click on DVD Drive>>Main tab i read info about drive Here you have MS special tool to diagnose trouble with DVD Your CD or DVD drive cannot read or write media In the device manager, there is no Cd-Rom/Dvd section. As for the MS Fix it, it searched for any problems and all that was noted was that there was no cd/dvd drive on the computer, and that it was not solved.
My System Specs

06-23-2009	#13 (permalink)
Flavius Vista Bussiness x64 PL 1,596 posts	Re: The Classic CD/DVD Drive Missing Issue Quote: Originally Posted by Toxic Tension In the device manager, there is no Cd-Rom/Dvd section. Check your BIOS detect DVD - if not you have corrupted cables or DVD drive If your BIOS detect DVD check you can boot bootable DVD (for example you can use for test Vista DVD) if not you can also probably have corrupted cables or DVD drive
My System Specs

06-23-2009	#14 (permalink)
stoneys-nutz Vista Ultimate x64, SP2 1,551 posts	Re: The Classic CD/DVD Drive Missing Issue If it was a desk top i would unplug the power cable for 5 min's, I suppose you could take the battry out for 5 min's and try that, you would be supprised how often that work's.
My System Specs

06-23-2009	#15 (permalink)
Toxic Tension Vista Home Premium 32bit. 12 posts	Re: The Classic CD/DVD Drive Missing Issue Quote: Originally Posted by Flavius Quote: Originally Posted by Toxic Tension In the device manager, there is no Cd-Rom/Dvd section. Check your BIOS detect DVD - if not you have corrupted cables or DVD drive If your BIOS detect DVD check you can boot bootable DVD (for example you can use for test Vista DVD) if not you can also probably have corrupted cables or DVD drive I tried booting off of the Windows ME disc (I don't have a vista disc), and still got nothing...I'm thinking I'm probably just going to take this to Geek Squad. I don't want to take it apart myself (It's a laptop).
My System Specs

06-23-2009	#16 (permalink)
Toxic Tension Vista Home Premium 32bit. 12 posts	Re: The Classic CD/DVD Drive Missing Issue Quote: Originally Posted by stoneys-nutz If it was a desk top i would unplug the power cable for 5 min's, I suppose you could take the battry out for 5 min's and try that, you would be supprised how often that work's. Hmm, okay I'll give that a shot when I get back (I have to go take my driver's test.)
My System Specs

06-23-2009	#17 (permalink)
stoneys-nutz Vista Ultimate x64, SP2 1,551 posts	Re: The Classic CD/DVD Drive Missing Issue Good luck with that.
My System Specs

06-23-2009	#18 (permalink)
archie123 Vista Home Premium 64bit SP2 1,745 posts	Re: The Classic CD/DVD Drive Missing Issue is your cd rom/dvd listed here?........... HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE
My System Specs

06-23-2009	#19 (permalink)
Toxic Tension Vista Home Premium 32bit. 12 posts	Re: The Classic CD/DVD Drive Missing Issue Quote: Originally Posted by archie123 is your cd rom/dvd listed here?........... HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE There are two different things listed in that directory: CdRomHL-DT-ST_DVDRAM_GSA-T20N___________WC05_________ DiscWDC_WD1600BEVS-60RST0_______________04.01G04
My System Specs

06-23-2009	#20 (permalink)
archie123 Vista Home Premium 64bit SP2 1,745 posts	Re: The Classic CD/DVD Drive Missing Issue looks like one is a hard drive? wdc i think is western digital DiscWDC_WD1600BEVS-60RST0_______________04.01G04 the other CdRomHL-DT-ST_DVDRAM_GSA-T20N___________WC05_________ looks like a cdrom dvd drive , delete that and reboot
My System Specs

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