Epson CX4800 -- error: Windows failed to install drivers. Cannot find file specified

G

goatboy9876

New Member
My Epson 3-in-1 CX4800's scanner stopped working (copying and printing is fine). I have tried (with live phone help from Epson) several times to reinstall scanner drivers, but, even after downloading them, the message comes up: Windows failed to install drivers. Cannot find file specified. Epson had me find the file folder, click on the file (which obviously was there), try again, but same message. They finally said it is an OS issue, mine is vista home premium 32 bit. Can someone help me with this? Thanks a lot!
 

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System One

Re: Epson CX4800 -- error: Windows failed to install drivers. Cannot find file specif

have you tried to uninstall the drivers and program, reboot the pc, than try to reinstall the dirvers and program?
 

My Computer

System One

  • Manufacturer/Model
    CUSTOM BUILT BY ME
    CPU
    AMD PHENOM II X3 710 2.6GHZ Overclocked to 3.25GHZ Stable
    Motherboard
    Ecs Gf8200a Phenom-2 X4 Quad Core Mboard
    Memory
    8BG PC5300 4 x 2GB OCZ
    Graphics Card(s)
    PCI-E ATI HD 4670 1GB Overclocked 4GB Total
    Sound Card
    Onboard 7.1 HD AUDIO
    Monitor(s) Displays
    55" Vizio LCD
    Screen Resolution
    1600 x 1200 HD
    Hard Drives
    1TB Seagate, 1TB Hitachi, 250GB Maxtor, 250GB Seagate
    PSU
    Kingwin ABT-610MM Maximum Power 610 Watt ATX 12V
    Case
    GENERIC
    Cooling
    Zalman CNPS7500-AlCu LED Universal CPU Cooler, 4 CASE FANS
    Keyboard
    MICROSOFT WIRELESS KEYBOARD
    Mouse
    MICROSOFT WIRELESS MOUSE
    Internet Speed
    CABLE 15MBPS
Re: Epson CX4800 -- error: Windows failed to install drivers. Cannot find file specif

fadedrs---
Thanks for your help. I believe all Epson had me do (if this is possible) is uninstall the scanner drivers, reboot and reinstall. However, I do not have the disc; I downloaded from the Epson website. Each time I tried, the download appeared to be successful; then i rebooted, and attempted the actual installation, which failed. Also, when I go to device manager (after rebooting and after the installation fails), the scanner is listed under "other devices", and has an exclamation point next to it, stating "The drivers for this device are not installed. (Code 28) The system cannot find the file specified." Thanks!
 

My Computer

System One

Re: Epson CX4800 -- error: Windows failed to install drivers. Cannot find file specif

When you reinstalled did you have the scanner connected?
Install the software without the scanner connected.
Now when the scanner is connected it will (hopefully) see the drivers.
If you end up with the red exclamation mark then you need to manually tell device manager where the drivers are.
I have the DX4400 and DX4450 and the drivers are in system32 and twain32
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Keyboard
    Logik
    Mouse
    Technika TKOPTM2
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet
Re: Epson CX4800 -- error: Windows failed to install drivers. Cannot find file specif

Thanks! I tried that also...no luck. And, I just tried to install my son's Lexmark 3-in-one, and after following all directions, the SAME error message---"system couldn't find the file specified". (Also done with scanner not connected.)
 

My Computer

System One

Re: Epson CX4800 -- error: Windows failed to install drivers. Cannot find file specif

does vista find the hardware?

if vista does not it could be a usb problem
 

My Computer

System One

  • Manufacturer/Model
    CUSTOM BUILT BY ME
    CPU
    AMD PHENOM II X3 710 2.6GHZ Overclocked to 3.25GHZ Stable
    Motherboard
    Ecs Gf8200a Phenom-2 X4 Quad Core Mboard
    Memory
    8BG PC5300 4 x 2GB OCZ
    Graphics Card(s)
    PCI-E ATI HD 4670 1GB Overclocked 4GB Total
    Sound Card
    Onboard 7.1 HD AUDIO
    Monitor(s) Displays
    55" Vizio LCD
    Screen Resolution
    1600 x 1200 HD
    Hard Drives
    1TB Seagate, 1TB Hitachi, 250GB Maxtor, 250GB Seagate
    PSU
    Kingwin ABT-610MM Maximum Power 610 Watt ATX 12V
    Case
    GENERIC
    Cooling
    Zalman CNPS7500-AlCu LED Universal CPU Cooler, 4 CASE FANS
    Keyboard
    MICROSOFT WIRELESS KEYBOARD
    Mouse
    MICROSOFT WIRELESS MOUSE
    Internet Speed
    CABLE 15MBPS
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