Vista - help

I have a BENQ laptop with vista home premium I am thinking of rebooting as it was attacked a little while ago and it not functioning well. What I dont know is how to save what I want to keep and also how to initiate reboot as I,m new to the whole computer thing and am learning as I go.

Hello Shaun,
When you say "reboot" do you mean a clean re-install of Vista ?.
What problems are you getting with your PC, also could you give us some system specs, thanks.

The whole thing has been acting mental,firefox locks up my windows live mail takes ages to load and locks sometimes. Yes I was thinkin about a vista reset without a disc.
Please explain about specs as I,m still a bit vacant about the workings of computers.

If by specs u mean 32bit or 64bit. it,s 32bit

Hi Shaun

Detail make & model.

Do you have a AV, if you do run full scan.

It,s a BENQ joybook A52 series

Shaun, can you do four things for me ?.
Download and run the two apps below, and follow the two tutorials below, this should put all your files back to their original condition, you wont lose any programs or files.
Do it in the order they are listed and all will be well.

1. Malwarebytes.

Malwarebytes.org

2. CCleaner. (backup registry when prompted).

CCleaner - Home

Follow these tutorials.

System Files - SFC Command

Repair Install For Vista


Try these and post your results, good luck and thanks.

Thank u for your help the applications work but I have to spend money I dont have to register them to fully clean my system. Because my next pay is gone before I get it I cant register so my only option is to re install vista so do you know how to do without a disc.

All of these are free.

1. For saving your files, you need an external device like a bigger USB stick or an external disk that attaches via USB. Those items can be reasonably purchased for $20 to $60. Once you have such a device, you can just copy everything you want to keep to that device. But keep only your own stuff, no system items.
2. For reinstalling the system, you best look into the little booklet that came with the PC. I am pretty sure that it is explained there. The procedure is somewhat different from manufacturer to manufacturer. Unfortunately I do not have the benq procedure.