Vista - Please help

I have been burning my avi files to dvd on my laptop. I have been using windows dvd maker, it goes through the whole encoding process and seems like it is burning but when it gets to the end it flashes up that there was a problem burning dvd, I also have this problem when I go to burn a CD through windows media player everything was fine till the start of the week, I can burn data files onto DVDs for work so I dont think it is a issue with the burner as it is reading as well. Can anybody please help me with this it is driving me mad?

Hi Terri and welcome

We need info on your computer. make, model, what kind of dvd player, what the error says.

we will figure it out


Ken

Its a Sony Vaio, VGN-NR21J, DVD drive is Mat****a DVD-RAM UJ870QJ ATA device

terri75

did it work and then suddenly stop?

lets try this to see if your dvd driver is working.

go to start>search box>type device manager. In device mgr look for the dvd/cd section. expand the tab and look for the dvd drives name. Is it there, and does it have a yellow triangle on it?

If its not there are there any "unknown" devices with yellow triangles?

let us know the results

Ken

Sorry forgot to say the error message when I am burning a DVD just says there has been a error while burning no code or anything. When I am trying to do a CD it burns 2 or 3 songs then it says a error occured.

Terry

the easiest thing is to download the driver for the dvd and install it. You can go here Sony eSupport - Electronics - Select Your Model to look for your model and OS (OS means operating system in your case probably vista)

let us know if you need help with this

Ken

Hi

I have gone to the sony website, but this is the American site. I did have a look on the Europe site but couldnt decide which download was best for me as there was a few of them.

T

You have a link to the european site?

Are you 32 bit or 64?

I have no idea how do I find out?

In your last post you said you had a look at the european site, right?