Getting "igfx friver stops responding problem" very annoying......

E

eurosport360

New Member
Hello to all,

So I have a HP IQ500 TouchSmart Desktop at the moment:
Here are the specs:
OS: Vista 64x
CPU: Intel Mobile Core 2 Duo T6400
Chipset/Video: Intel Mobile 4 Series, Intel GM45/GM47 (This is the problem)
RAM: 4 Gigs DDR2
System Number: NC701AAR
Serial Number: 3CU85012FN
BID: 91NAv6XrA2

So whenever I turn on the system, after I run a few light aplications, like Internet Explorer or PC Wizard for example, the screen turns dark for 2 seconds, and the error message: "igfx display driver has stopped responding and was successfully recovered" pops up. This may happen once every 30 minutes or even around 5 times in 20 Seconds, resulting in a blue screen of death. The latest driver which is currently installed for the Intel chipset is 15.13.6.64.1908 (7.15.10.1908) which seems to be causing the problems. This driver is also unsigned by microsoft, but is the most current driver to date (pcd5srvc_x64.pkms, igfxcoin_v1908.dll, and igdkmd64.sys comes up as unsigned in sigverif.exe). I uninstall this driver through Hardware Manager, but the current driver then goes down to (6.0.6001.18000). Even though this old driver is stable, my resolution is horrible and websites with picture intensive pages lag and flash like crazy.
I've been searching the internet all night with this problem, and this is my last resort for an answer. I don't know what else to do. I can't even find a lower driver version for this chipset on Intel's support page.

Thanks.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion M9350f
    CPU
    AMD Phenom X4 9850 @ 2500 MHz
    Motherboard
    PEGATRON CORPORATION VIOLA
    Memory
    6144 MB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT 512 MB DDR2
    Sound Card
    Intergrated
    Monitor(s) Displays
    SONY SDM-HS94P - 19 inches
    Screen Resolution
    1280x1024 | 60Hz
    Hard Drives
    1x 750GB SATA 7200 RBM
    PSU
    850W Antec
    Case
    Thermotake Spedo Advanced Full Tower Chassis
    Cooling
    Stock
    Keyboard
    Logitech EX 100
    Mouse
    Logitech Wireless
    Internet Speed
    Comcrap 54 Mbps
eurosport360 said:
Hello to all,

So I have a HP IQ500 TouchSmart Desktop at the moment:
Here are the specs:
OS: Vista 64x
CPU: Intel Mobile Core 2 Duo T6400
Chipset/Video: Intel Mobile 4 Series, Intel GM45/GM47 (This is the problem)
RAM: 4 Gigs DDR2
System Number: NC701AAR
Serial Number: 3CU85012FN
BID: 91NAv6XrA2

So whenever I turn on the system, after I run a few light aplications, like Internet Explorer or PC Wizard for example, the screen turns dark for 2 seconds, and the error message: "igfx display driver has stopped responding and was successfully recovered" pops up. This may happen once every 30 minutes or even around 5 times in 20 Seconds, resulting in a blue screen of death. The latest driver which is currently installed for the Intel chipset is 15.13.6.64.1908 (7.15.10.1908) which seems to be causing the problems. This driver is also unsigned by microsoft, but is the most current driver to date (pcd5srvc_x64.pkms, igfxcoin_v1908.dll, and igdkmd64.sys comes up as unsigned in sigverif.exe). I uninstall this driver through Hardware Manager, but the current driver then goes down to (6.0.6001.18000). Even though this old driver is stable, my resolution is horrible and websites with picture intensive pages lag and flash like crazy.
I've been searching the internet all night with this problem, and this is my last resort for an answer. I don't know what else to do. I can't even find a lower driver version for this chipset on Intel's support page.

Thanks.
Click to expand...

Are there any updates on Intel's site for your specific chipset?
This is the same chipset I have on my laptop. The way I fixed was I disabled that Intel tray program altogether. It may or may not work for you.
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Keyboard
    Acer
    Mouse
    Touchpad
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
No, the updates that the support page gives me after scanning my hardware is the same driver that is the unstable, unsigned, and causing all the problems.

How would I completely disable the tray program? I can't even find it running.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion M9350f
    CPU
    AMD Phenom X4 9850 @ 2500 MHz
    Motherboard
    PEGATRON CORPORATION VIOLA
    Memory
    6144 MB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT 512 MB DDR2
    Sound Card
    Intergrated
    Monitor(s) Displays
    SONY SDM-HS94P - 19 inches
    Screen Resolution
    1280x1024 | 60Hz
    Hard Drives
    1x 750GB SATA 7200 RBM
    PSU
    850W Antec
    Case
    Thermotake Spedo Advanced Full Tower Chassis
    Cooling
    Stock
    Keyboard
    Logitech EX 100
    Mouse
    Logitech Wireless
    Internet Speed
    Comcrap 54 Mbps
OK, now that I disabled Windows Aero, it seems to be stable, but this also did not solve the total problem.
When I have windows Aero enabled, and specifically when I move icons on my desktop to different places (Just dragging and dropping), my Chipset's driver fails on me, but successfully recovers. Also, when I hit Alt tab, the driver crashes immediately and "recovers" for about 5 times until the Blue Screen of Death appears.
The point of getting this touch screen is to use the Windows Aero for the HP TouchSmart Application that comes with it, and without windows Aero, much of that expirence will be lost.
It's confirmed that Windows Aero is causing the main problem of the driver failing, I am 90% sure, but I don't want to disable it.
Any suggestions?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion M9350f
    CPU
    AMD Phenom X4 9850 @ 2500 MHz
    Motherboard
    PEGATRON CORPORATION VIOLA
    Memory
    6144 MB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT 512 MB DDR2
    Sound Card
    Intergrated
    Monitor(s) Displays
    SONY SDM-HS94P - 19 inches
    Screen Resolution
    1280x1024 | 60Hz
    Hard Drives
    1x 750GB SATA 7200 RBM
    PSU
    850W Antec
    Case
    Thermotake Spedo Advanced Full Tower Chassis
    Cooling
    Stock
    Keyboard
    Logitech EX 100
    Mouse
    Logitech Wireless
    Internet Speed
    Comcrap 54 Mbps
You can go into msconfig, look at startup and look for anything about your intel graphics and disable it. thats what i did. Or, you can download Autoruns from sysinternals (microsoft owned) and disable it thru that.
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Keyboard
    Acer
    Mouse
    Touchpad
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
Ok thanks for the reply, I will try it tomorrow.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion M9350f
    CPU
    AMD Phenom X4 9850 @ 2500 MHz
    Motherboard
    PEGATRON CORPORATION VIOLA
    Memory
    6144 MB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT 512 MB DDR2
    Sound Card
    Intergrated
    Monitor(s) Displays
    SONY SDM-HS94P - 19 inches
    Screen Resolution
    1280x1024 | 60Hz
    Hard Drives
    1x 750GB SATA 7200 RBM
    PSU
    850W Antec
    Case
    Thermotake Spedo Advanced Full Tower Chassis
    Cooling
    Stock
    Keyboard
    Logitech EX 100
    Mouse
    Logitech Wireless
    Internet Speed
    Comcrap 54 Mbps
No problem, post back with results :)
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Keyboard
    Acer
    Mouse
    Touchpad
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
Hey,

So I found three Intel tray programs and disabled all of them from starting up by unchecking them and rebooting the system. They are:
Intel(R) Common User Interface C:\Windows\system32\hkcmd.exe
Intel(R) Common User Interface C:\Windows\system32\igfx.exe
Intel(R) Common User Interface C:\Windows\igfxpers.exe

I thought this would work too, and even the error notification "igfx display driver has stopped responding and has fully recovered" did not show up for about an hour. But of course, the driver stopped responding notification happened as I was opening DAEMON Tools lite, which is a very light application.

Any other suggestions, or are these the Intel start-up programs you were talking about?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion M9350f
    CPU
    AMD Phenom X4 9850 @ 2500 MHz
    Motherboard
    PEGATRON CORPORATION VIOLA
    Memory
    6144 MB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT 512 MB DDR2
    Sound Card
    Intergrated
    Monitor(s) Displays
    SONY SDM-HS94P - 19 inches
    Screen Resolution
    1280x1024 | 60Hz
    Hard Drives
    1x 750GB SATA 7200 RBM
    PSU
    850W Antec
    Case
    Thermotake Spedo Advanced Full Tower Chassis
    Cooling
    Stock
    Keyboard
    Logitech EX 100
    Mouse
    Logitech Wireless
    Internet Speed
    Comcrap 54 Mbps
In the control panel, particularly in Classic View are their any 'Intel' applets / icons
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Keyboard
    Acer
    Mouse
    Touchpad
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
Oh yeah, there is. How do I disable this?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion M9350f
    CPU
    AMD Phenom X4 9850 @ 2500 MHz
    Motherboard
    PEGATRON CORPORATION VIOLA
    Memory
    6144 MB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT 512 MB DDR2
    Sound Card
    Intergrated
    Monitor(s) Displays
    SONY SDM-HS94P - 19 inches
    Screen Resolution
    1280x1024 | 60Hz
    Hard Drives
    1x 750GB SATA 7200 RBM
    PSU
    850W Antec
    Case
    Thermotake Spedo Advanced Full Tower Chassis
    Cooling
    Stock
    Keyboard
    Logitech EX 100
    Mouse
    Logitech Wireless
    Internet Speed
    Comcrap 54 Mbps
eurosport360 said:
Oh yeah, there is. How do I disable this?
Click to expand...
Here are the steps to remove this applet. Just be SURE to NOT DELETE IT.

Open an elevated command prompt (right click > run as admin),

type: takeown -f C:\Windows\System32\*.cpl

create a folder somewhere that is accessible that you wont delete somewhere on the pc

now go to start > computer > C:\ > Windows > System32 > then sort by file type > find the file that is named igfx.cpl or something along those lines (i do not know the exact file name) > move this file to the folder you created in the step above,

go to the control panel and see if the intel applet is still there.

If it isn't then you did it correctly, then see if it resolves the issue.

If it didn't remove it, simply take the file you put in the folder you created back in C:\Windows\System32 then use trial and error till' you find the correct file.
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Keyboard
    Acer
    Mouse
    Touchpad
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
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