Hello, look in Device Manager and see if it is located in the Tree under other devices < if so, then try to uninstall it from there. If that does not help you, then try free of RevoUninstaller , free version.
Thank you, Yard Dog. I could not find any driver listed in the Divice Manager or as a sub-list under any other item. I will download the application you suggested and let you know if it works.
I downloaded RevoUninstaller, ran it and the message still says "cannot delete driver".
I started to reinstall my printer software and it said to disable my virus protection. I have McAfee Plus and cannot find anywhere to disable it. Called a support tech from internet and he tells me I have all kinds of viruses on my computer and along with removing the viruses, they will put my computer in tiptop shape for $219. Don't know if it is a scam or not. I did not accept their offer.
Sounds like a scam, to make sure , run free of these two programs after you update the data base of each , using the latest version of : SuperAntiSpyware : SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! and Malwarebytes Antimalware : Download Malwarebytes' Anti-Malware for free - Fileforum
Post results of those scans please.
Downloaded and ran SuperAntiSpyware and Malwarebytes Antimalware. Had 20 cookies and one Trojan.Agent showup in the SuperAntiSpyware and 2 items in Malwarebytes: (1) Hijacker application - registry value - HKEY_LOCAL_MACHINE/SOFTWARE/Micro - Value bak Appl - No action taken.
(2) Hijacker application - registry data - HKEY_LOCAL_MACHINE/SOFTWARE/Micro - Bad (http://www... - No action taken.
I fixed the problems. So it MUST HAVE BEEN a scam the tech was running. Since he had remote control of my computer, and I do online banking, I checked my accounts and changed passwords and security questions.
I reinstalled my Epson Workforce 500 printer and now it says "Cannot recognize ink cartridges." I will have to buy new cartridges to see if I am out - don't believe all 4 cartridges would be out at same time.
Good on you for changing passwords , those are 2 excellent programs for being free. So, if your ink cartridges will function, you will be fixed up ?
Yes, IF they are the problem. I believe I am finally getting everything in order and I really do appreciate your help. It is such a relief to have someone to come to for answers to my questions. It will be a day or so before I can get the ink, so should I stop this thread now or wait until I see if the printer works?
Just trying to make sure i am helping with the problem posted, which was a issue of deleting / uninstalling a driver. You seem to be working on getting the printer to work. I am concerned about the issues found by Malwarebytes and Superantispyware, and hope they were not a root kit. Why not run another free program to check for root kits ? How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?
Just to be sure. If it finds nothing. then more than likely you are clean, and would want to Create a new restore point , as the older ones are probably corrupted and hence are not good to have around. Just a thought.
Okay, I ran the TDSS scan and it found no threats. Now how do I create a "restore point"?