Originally Posted by townsbg

Did you read the directions? Sometimes you install the driver before plugging in the device.

I followed the installation instructions that came with the scanner to the letter. That included installing all the software prior to connecting the scanner and turning it on.

Originally Posted by The Howling Wolves

One last ditch effort..............I never quit..
Have you tried disconnecting and unplugging the scanner/ re-booting/ then once computer is running plug your scanner then attach the USB cable in.
Then let Windows Seven detect something is being added and I better check it out.

Like I said ......Let's try everything as I had to do it with my all in one Canon.
THW

Yep, I tried that. Thanks for suggesting it, though.

THW- Haven't had a chance to try the laptop yet. I'll let you know. Thanks for your interest and concern.

On a side note, I was researching this problem on the internet and came across a guy who had pretty much the same issue with the same scanner. He also has the identical HP computer and processor. Coincidence?

[QUOTE=The Howling Wolves;1355499]

Originally Posted by leafdesigner

THW-


What did or is he doing to rectify the situation?

Not being familiar with where you purchased it (Amazon) what is their return policy?
Have a great week Leaf!
Please keep me posted.
THW

From what I could tell, he didn't find a solution (at least he didn't post one). Not a good sign. I can easily return the scanner, but I'd prefer not to if I can help it. My second choice for a scanner costs $50 more than this one and it will take several weeks for the return to process and for me to be reimbursed.

Originally Posted by The Howling Wolves

1. Have you gone into Start/Devices and Printers/Right click on scanner/and click on troubleshoot?

2. Using Revo Uninstaller/ completely remove scanner and software. Making sure nothing shows up in Devices and Printers and anywhere else.

3. Then start all over without adding software(yet) and then reboot then plug in USB cable to your desktop and see if it will find it without adding in the Device and Printer area.

As you can tell.........where there is a will ........there is a way.
Maybe we are just overlooking something right in front of us.
THW

I have tried the first thing you suggested. As for removing the software, I hesitate to do that because it was a bugger to install in the first place. It took several attempts to get it to install. With the first few attempts, it never finished and I had to start over. Perhaps my system, for whatever reason, just doesn't like Epson!