cdde 19

echo69 · May 10, 2012

For some reason both my dvd cd drives are not recognised saying the drivers are corrupt or not full installed and adds code 19. I would be grateful for any advice. system restore doesn't solve the problem.

richc46 · May 10, 2012

Welcome
Go to search type device manager. Do you see very small red arrows near the drivers for the problem drives? If you do reinstall. If you do reinstall. If not, and the drivers are a bit old, reinstall.
Edit: I am sure this is a driver problem. Reinstall the drivers regardless of their status.

echo69 · May 10, 2012

Hi Richard no little red arrows but a yellow exclamation mark on both drives, I can't uninstall the drives or seem to be unable to up date drivers as when I try o do that is says I have the best drivers for the drives. I have downloaded one of the drivers from LG but the system doesn't find it

richc46 · May 10, 2012

OOPs, I think I should have said yellow. Follow my post.
See if you can roll back.
You must uninstall before you try to install from the website.

echo69 · May 10, 2012

wondering if I need to go into registry and delete them from there then reboot? but not sure of the procedure.
The rollback is greyed out... have to go out right now but will check back

richc46 · May 10, 2012

You delete from the device manager. Go to device manger, click on them and then drivers. YOu will see uninstall.

echo69 · May 10, 2012

ok deleted both and when I rebooted they cam back with the same problem

richc46 · May 10, 2012

Are the yellow marks still there?

echo69 · May 10, 2012

yes they are

richc46 · May 10, 2012

Sounds like it may be corruption that affects the drive. Try a system restore from before the problem.
If you can go back to at least a week before the problem
http://www.vistax64.com/tutorials/76905-system-restore-how.html

echo69 · May 11, 2012

Done the system restore and the problem is still there.

richc46 · May 11, 2012

Lets give Microsoft a chance, its their product and may know the solution
http://support.microsoft.com/kb/314060
If that does not work
I am still of the opinion that its just the drives and replacing them should have done the trick.
Go to Device manager again and uninstall the drivers, boot the computer and then install them again. It really should work.
If it does not, lets check for OS corruption, try an SFC. If errors are found run three times.
If that does not work, create a new user account and see if the problem is solved from there. Your account may just be corrupted and in a new account, every thing will be fine.
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

echo69 · May 12, 2012

tried system restore but still get the same result

richc46 · May 12, 2012

Im beginning to think that a repair install may be the only way to go.
http://www.vistax64.com/tutorials/88236-repair-install-vista.html

echo69 · May 12, 2012

Tried the http://support.microsoft.com/kb/314060 and System Files - SFC Command
both didn't resolve the problem also to try an Upgrade Install that is greyed out...

echo69 · May 12, 2012

and I have both sp1 and sp 2 installed

echo69 · May 12, 2012

Look like I am going to have to do a clean install... thanks for your help and perseverance.. will do it this affternoon if now more solutions turn up

richc46 · May 12, 2012

The clean install may be you best bet. Dont forget to save your stuff first.

cdde 19

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