Vista - The Sims 2 PROBLEM! :( :(

bethanygeorgia · 03-15-2008

I bought sims 2 to play on my Toshiba laptop, which runs with Vista, and it worked fine for aaaages, but then one day when i took my sim lady downtown, it froze while loading the downtown screen, and when i restarted and re-opened that family, it wouldnt work and was constantly frozen.
since then it crashed everytime i tried starting sims or saving a family id made. it doesnt even stay on long enough to move a family into a house.
I dont get an error message, it just stops loading or freezes. When i ctrl alt and del it says the programme is not responding.
I bought sims seasons, and im still having the same problem. i have ran numerous virus checks and my laptop is fine. ive also uninstalled and reinstalled many times. Ive also tried changing game compatability without success. Ive gone as far as going and buying a new sims 2!
Here are my directX Diagnostics.. if it helps.

------------------
System Information
------------------
Time of this report: 3/15/2008, 14:15:51
Machine name: BETHANYGEORGIA
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.071023-1545)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite L40
BIOS: BIOS Date: 09/19/07 Ver: V1.60
Processor: Intel(R) Pentium(R) Dual CPU T2310 @ 1.46GHz (2 CPUs), ~1.5GHz
Memory: 1014MB RAM
Page File: 1285MB used, 997MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode

---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_FF401179&REV_03
Display Memory: 251 MB
Dedicated Memory: 0 MB
Shared Memory: 251 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd32.dll
Driver Version: 7.14.0010.1409 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 1/2/2008 16:48:34, 2580480 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-6942-11CF-4877-4ADFA2C2CA35}
Vendor ID: 0x8086
Device ID: 0x2A02
SubSys ID: 0xFF401179
Revision ID: 0x0003
Revision ID: 0x0003
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B

Anyone see any reasons why it isn't working?

PLEASE HELP ME! its driving me mad.

lol
thankyou!!!

**.Joe** · 03-15-2008

Quote: Originally Posted by bethanygeorgia

I bought sims 2 to play on my Toshiba laptop, which runs with Vista, and it worked fine for aaaages, but then one day when i took my sim lady downtown, it froze while loading the downtown screen, and when i restarted and re-opened that family, it wouldnt work and was constantly frozen.

since then it crashed everytime i tried starting sims or saving a family id made. it doesnt even stay on long enough to move a family into a house.
I dont get an error message, it just stops loading or freezes. When i ctrl alt and del it says the programme is not responding.
I bought sims seasons, and im still having the same problem. i have ran numerous virus checks and my laptop is fine. ive also uninstalled and reinstalled many times. Ive also tried changing game compatability without success. Ive gone as far as going and buying a new sims 2!
Here are my directX Diagnostics.. if it helps.

------------------
System Information
------------------
Time of this report: 3/15/2008, 14:15:51
Machine name: BETHANYGEORGIA
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.071023-1545)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite L40
BIOS: BIOS Date: 09/19/07 Ver: V1.60
Processor: Intel(R) Pentium(R) Dual CPU T2310 @ 1.46GHz (2 CPUs), ~1.5GHz
Memory: 1014MB RAM
Page File: 1285MB used, 997MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode

---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_FF401179&REV_03
Display Memory: 251 MB
Dedicated Memory: 0 MB
Shared Memory: 251 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd32.dll
Driver Version: 7.14.0010.1409 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 1/2/2008 16:48:34, 2580480 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-6942-11CF-4877-4ADFA2C2CA35}
Vendor ID: 0x8086
Device ID: 0x2A02
SubSys ID: 0xFF401179
Revision ID: 0x0003
Revision ID: 0x0003
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B

Anyone see any reasons why it isn't working?

PLEASE HELP ME! its driving me mad.

lol

thankyou!!!

Welcome to the Vista x64 Forums

I've read that there may be two fixes for the sims 2.

1. Some forums reference that there is a patch for the sims 2 for Vista. I'd make sure you download and install the patch if it's applicable to your situation.

2. I've also read that right clicking the program icon and "run as administrator" has resolved some issues with the program in Vista.

I hope this is helpful.

bethsdad · 04-19-2008

Hi

Have you managed to solve your problem with the Sims yet? My daughter is having very similar problems to yours - it stops responding when loading, usually after only 2 or 3 minutes of play - also on a laptop running Vista Home Premium.

I've tried most of the suggestions on the Sims 2 tech support site, but nothing has helped. I was hoping that if you had managed to get yours working, you might be able to point me in the right direction

Thanks
Bryn

sammyboi · 05-05-2008

i have had this problem on a similar model laptop. but i think i have found a solution. go to Download Software, Drivers and Utilities Filters and download the drivers and install them. i did this and the sims 2 has been working properly ever since. if the link isnt the right graphics card go to the intel website and serch for yours.

i hope this helps

bethsdad · 05-20-2008

Thanks very much for the suggestion sammyboi. That seems to have fixed it

03-15-2008	#1 (permalink)
bethanygeorgia Vista Home Premium 32bit 1 posts	The Sims 2 PROBLEM! :( :( I bought sims 2 to play on my Toshiba laptop, which runs with Vista, and it worked fine for aaaages, but then one day when i took my sim lady downtown, it froze while loading the downtown screen, and when i restarted and re-opened that family, it wouldnt work and was constantly frozen. since then it crashed everytime i tried starting sims or saving a family id made. it doesnt even stay on long enough to move a family into a house. I dont get an error message, it just stops loading or freezes. When i ctrl alt and del it says the programme is not responding. I bought sims seasons, and im still having the same problem. i have ran numerous virus checks and my laptop is fine. ive also uninstalled and reinstalled many times. Ive also tried changing game compatability without success. Ive gone as far as going and buying a new sims 2! Here are my directX Diagnostics.. if it helps. ------------------ System Information ------------------ Time of this report: 3/15/2008, 14:15:51 Machine name: BETHANYGEORGIA Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.071023-1545) Language: English (Regional Setting: English) System Manufacturer: TOSHIBA System Model: Satellite L40 BIOS: BIOS Date: 09/19/07 Ver: V1.60 Processor: Intel(R) Pentium(R) Dual CPU T2310 @ 1.46GHz (2 CPUs), ~1.5GHz Memory: 1014MB RAM Page File: 1285MB used, 997MB available Windows Dir: C:\Windows DirectX Version: DirectX 10 DX Setup Parameters: Not found DxDiag Version: 6.00.6000.16386 32bit Unicode --------------- Display Devices --------------- Card name: Mobile Intel(R) 965 Express Chipset Family Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 965 Express Chipset Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_FF401179&REV_03 Display Memory: 251 MB Dedicated Memory: 0 MB Shared Memory: 251 MB Current Mode: 1280 x 800 (32 bit) (60Hz) Monitor: Generic PnP Monitor Driver Name: igdumd32.dll Driver Version: 7.14.0010.1409 (English) DDI Version: 9Ex Driver Attributes: Final Retail Driver Date/Size: 1/2/2008 16:48:34, 2580480 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B78E66-6942-11CF-4877-4ADFA2C2CA35} Vendor ID: 0x8086 Device ID: 0x2A02 SubSys ID: 0xFF401179 Revision ID: 0x0003 Revision ID: 0x0003 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B Anyone see any reasons why it isn't working? PLEASE HELP ME! its driving me mad. lol thankyou!!!
My System Specs

03-15-2008	#2 (permalink)
.Joe Windows 7 RC 916 posts	Re: The Sims 2 PROBLEM! :( :( Quote: Originally Posted by bethanygeorgia I bought sims 2 to play on my Toshiba laptop, which runs with Vista, and it worked fine for aaaages, but then one day when i took my sim lady downtown, it froze while loading the downtown screen, and when i restarted and re-opened that family, it wouldnt work and was constantly frozen. since then it crashed everytime i tried starting sims or saving a family id made. it doesnt even stay on long enough to move a family into a house. I dont get an error message, it just stops loading or freezes. When i ctrl alt and del it says the programme is not responding. I bought sims seasons, and im still having the same problem. i have ran numerous virus checks and my laptop is fine. ive also uninstalled and reinstalled many times. Ive also tried changing game compatability without success. Ive gone as far as going and buying a new sims 2! Here are my directX Diagnostics.. if it helps. ------------------ System Information ------------------ Time of this report: 3/15/2008, 14:15:51 Machine name: BETHANYGEORGIA Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.071023-1545) Language: English (Regional Setting: English) System Manufacturer: TOSHIBA System Model: Satellite L40 BIOS: BIOS Date: 09/19/07 Ver: V1.60 Processor: Intel(R) Pentium(R) Dual CPU T2310 @ 1.46GHz (2 CPUs), ~1.5GHz Memory: 1014MB RAM Page File: 1285MB used, 997MB available Windows Dir: C:\Windows DirectX Version: DirectX 10 DX Setup Parameters: Not found DxDiag Version: 6.00.6000.16386 32bit Unicode --------------- Display Devices --------------- Card name: Mobile Intel(R) 965 Express Chipset Family Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 965 Express Chipset Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_FF401179&REV_03 Display Memory: 251 MB Dedicated Memory: 0 MB Shared Memory: 251 MB Current Mode: 1280 x 800 (32 bit) (60Hz) Monitor: Generic PnP Monitor Driver Name: igdumd32.dll Driver Version: 7.14.0010.1409 (English) DDI Version: 9Ex Driver Attributes: Final Retail Driver Date/Size: 1/2/2008 16:48:34, 2580480 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B78E66-6942-11CF-4877-4ADFA2C2CA35} Vendor ID: 0x8086 Device ID: 0x2A02 SubSys ID: 0xFF401179 Revision ID: 0x0003 Revision ID: 0x0003 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B Anyone see any reasons why it isn't working? PLEASE HELP ME! its driving me mad. lol thankyou!!! Welcome to the Vista x64 Forums I've read that there may be two fixes for the sims 2. 1. Some forums reference that there is a patch for the sims 2 for Vista. I'd make sure you download and install the patch if it's applicable to your situation. 2. I've also read that right clicking the program icon and "run as administrator" has resolved some issues with the program in Vista. I hope this is helpful.
My System Specs

04-19-2008	#3 (permalink)
bethsdad Vista Home Premium 32bit 2 posts	Re: The Sims 2 PROBLEM! :( :( Hi Have you managed to solve your problem with the Sims yet? My daughter is having very similar problems to yours - it stops responding when loading, usually after only 2 or 3 minutes of play - also on a laptop running Vista Home Premium. I've tried most of the suggestions on the Sims 2 tech support site, but nothing has helped. I was hoping that if you had managed to get yours working, you might be able to point me in the right direction Thanks Bryn
My System Specs

05-05-2008	#4 (permalink)
sammyboi Vista Home Premuim 32bit 1 posts	Re: The Sims 2 PROBLEM! :( :( i have had this problem on a similar model laptop. but i think i have found a solution. go to Download Software, Drivers and Utilities Filters and download the drivers and install them. i did this and the sims 2 has been working properly ever since. if the link isnt the right graphics card go to the intel website and serch for yours. i hope this helps
My System Specs

05-20-2008	#5 (permalink)
bethsdad Vista Home Premium 32bit 2 posts	Re: The Sims 2 PROBLEM! :( :( Thanks very much for the suggestion sammyboi. That seems to have fixed it
My System Specs

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