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Won't Allow Login

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Old 05-10-2008   #1
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Won't Allow Login

I've been trying to figure this out for a few hours now, and I think it would be best for me to ask some people who actually know what they're doing before I completely destroy my computer.

So here are my problems. I can't login. Whenever I try to, this message shows up: "The User Profile Service service failed the logon. User profile cannot be loaded."
So I tried to do whatever I could think of without actually logging in. First I ran a Memory Diagnostics test. Nothing was wrong, but I'm not exactly sure what that's supposed to do in the first place. Eventually, I think I got into a menu for system restore, but that wouldn't let me login using my password either. I tried the Administrator account, guest, and my own. Next, I found my way into another menu when I pressed the F2 key when the Dell symbol appeared after restarting. I went to a part of the menu labeled Security and went to the Admin Password, where I changed it. Now it says Set when it used to say Not Set. So I tried to login to the system restore again, but it still wouldn't let me login. I also tried the normal login screen.

Thanks for your help, and I hope I posted this in the right place.
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Old 05-10-2008   #2
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Re: Won't Allow Login

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Old 05-10-2008   #3
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Re: Won't Allow Login

It was working great for me until I got to step eight in Fixing the User Account Profile. I don't have anything that says RefCount in the one without .bak. I tried changing the one that did have RefCount, which had .bak, and it still won't let me login.
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Old 05-11-2008   #4
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Re: Won't Allow Login

Hi Mimih,

Welcome to Vista Forums.

I updated the tutorial by adding a NOTE under step 8 to show you how to add RefCount.

The User Profile Service failed the logon. User profile cannot be loaded.

Hope this helps,
Shawn

There are no dumb questions, just the people that do not ask them.
Please post feedback to help others.
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