Vista - Did I break it ?

take it back to the shop. It is not up to yu to open the machine as it will invalidate the warrenty. If the person at the shop told you to open the machine to swap memory stick around then he/she was wrong. Get the shop to fix the problem. If the machine is new they HAVE to give you a full refund or a new machine.

It's not a shop I can take it back to sadly so will be DHL to send it and get it back. Paid for by them.

I rang the place up and me opening the case and checking the memory will not affect the warranty either. Asked the to send me an e-mail conformation of this too which they have. So I'm covered there.

If the memory test fails then I can either get them to post a new stick out, which still leaves me a machine to use. Or send the whole thing back for a replacement.

I'm ok when it comes to inside of a PC, so know what I'm looking for ect. It's just Vista I'm a complete muppet with.

Perhaps something came loose during transit, which is possible I guess.

But either way they will be sending something out to fix it. Be it a RAM stick (fingers crossed) or a new machine (2 days with no toy is a bummer).


Thanks everyone once again guys

I wouldn't go SP1 unless the Windows Update offers it. SP1 will only be offered through Windows Update when your machine is valid for it in terms of drivers and even a few odd applications.

I went through and found that I needed a new Sigmatel Audio driver, NVidia driver and as it turned out Conexant modem driver and bios. Once I was up-to-date on these, SP1 went on without a hitch. However, I do not recommend people in general go out and do this. Windows Update will offer you the needed drivers when they are available. My advice is to simply wait for it.

-solon fox

p.s. I'm glad to see your other problem is out of the way and it sounds like you are on the right path with the bad memory stick.

aahh i'll leave well alone then, thanks for that.

I picked up the lastest Nvidia drivers last night and the updater is offering other but thankfully only as suggestions.

I'm hoping it's just 1 stick thats come loose (doubtful) or just iffy and they can sort a replacement while I happily enjoy my new toy

Got lots of reading to do here, Vista is taking some getting used to but it's growing on me

Hi,

I have to agree with what Roy has to say as regards warranty. Your contract is with the retailer. The retailer has a contract both with you AND the computer manufacturer. In most, if not all, cases, the warranty is a MANUFACTURER'S WARRANTY. That means that the retailer was incorrect in saying that you opening the case would not invalidate it. The only way that this could be done without invalidating your warranty would be if you got authorisation, either directly from the manufacturer or from the retailer with the permission of the manufacturer. Of course, if the retailer is also the manufacturer, then they can give you authorisation and permission directly. Before you do open your case (if that is what you are going to do), make a HARD copy of the email that the retailer sent you and keep it safe. You may need to refer to that if there are any problems. If it turns out that the manufacturer has not given the retailer permission to authorise you to open your case then the warranty can be declared null and void by the manufacturer, so beware. However, this is a brand new machine. As such, you would expect it to operate correctly. If, when you plug a USB device in the machine fails to detect it (especially when the device works on another machine), then this indicates some form of hardware or other inherent fault on your machine. I therefore have only one recommendation to make - EXERCISE YOUR WARRANTY! It is upto the retailer to arrange for things to be put right and with a machine of only a few days old s/he cannot insist on you accepting a repair. You have the right of either requesting a refund or a NEW machine. At the end of the day, though, the decision on what to do is yours - we can't make that for you, but only give advice. Remember that if your PC is showing symptoms of not working properly after a couple of days, just think what it would be like after a few months. I certainly wouldn't rely on a system like that to safeguard important documents and other data such as digital photographs etc.
Dwarf

Windows Vista Service Pack 1 make sure to grab the correct version for your pc ie 64 or 32

Thanks for all the help here guys.

It's going back to them this week as something just dont seem quite right with it.

It wont recognise the old HDD in a USB enclosure but anything else sych as a 360 pad works fine.
Ran the memory tests which made it to 100% with no problems and promptly sent the screen blank and the PC stopped responding.
Only reads CD's when it feels like it now.

So they are getting a call today to come and collect it and to send me a total new replacement. With a bit of luck they will just have the courier exchange the old machine with the new one. At least that way I'm not left with a £700+ blank space on my desk.

Shame though as it runs the DMC4 demo like a rocket, looked better than on the 360

Most retailers are no to bad. I had a courier pick up a PSU the day after I phoned the manufacturer. I had a replacement delivered to my door 3 days later after the factory said it was faulty.

Well the place is picking up the machine tomorrow and building a new one that will arrive on Friday.

Just got to keep the Vista disc and monitor and they will send the new base unit out.

That should sort all the problems out nice and easy