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Please help
  1. 10 Aug 2008 #1


    gilmore baby

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    Please help

    Hi

    I have a newish laptop wunning vista home basic which crashed

    It wont boot up I have tried chkdsk which found no problems, the windows repair thing cant diagnose the problem and it still wont work

    any help would be gratefully appreciated


    thanks
    x


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  2. 10 Aug 2008 #2
    Bare Foot Kid's Avatar
    Bare Foot Kid

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    Re: Please help

    Hello gilmore baby, welcome to Vista forums!

    Can you get to safe mode, see link below ...

    Safe Mode

    Keep us informed.





    Later Ted

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  3. 10 Aug 2008 #3


    gilmore baby

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    Re: Please help

    I can get safe mode ok but it still takes me straight to repair/recovery screen and does the same thing ie finds an undiagnosed problem which it cannot fix. I tried system restore but it has no restore points, the memory has been checked and has no problems either, I am really puzzled by this and am missing my beloved laptop

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  4. 10 Aug 2008 #4
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    Bare Foot Kid

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    Re: Please help

    Hello again.

    If you can't do a system restore maybe you can do a system recovery.
    BE AWARE: you need to back up all the data you don't want to lose before you start.
    If this works it will bring the machine back to the point to where you first
    took it out of the box.

    Start with the machine off; depress the power button and immediately start
    tapping the F11 key, this should bring you to the "Factory Recovery Partition"
    if so just follow the prompts until it finishes. If F11 doesn't work try the F12 key.
    If the first attempt to boot into the recovery center doesn't work, try it again.

    Keep us informed!


    Later Ted

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  5. 11 Aug 2008 #5
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    johngalt

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    Re: Please help

    How does one backup the data when one cannot boot into the OS?

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  6. 11 Aug 2008 #6
    Bare Foot Kid's Avatar
    Bare Foot Kid

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    Re: Please help

    Quote Originally Posted by johngalt View Post
    How does one backup the data when one cannot boot into the OS?
    That was just my way of warning them of the potential loss of data.








    Later Ted

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  7. 11 Aug 2008 #7
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    johngalt

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    Re: Please help

    Yes, but it is a potentially confusing way to go about it.

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  8. 12 Aug 2008 #8


    gilmore baby

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    Re: Please help

    Hi guys,

    Just updating you,

    I did a system recovery as suggested by you Ted ( What a gentleman helping a damsel in distress ! ) my beloved laptop is now back in perfect working order albeit missing a few files but what the hell

    Anyways my best thanks for all your help

    sarah

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  9. 12 Aug 2008 #9
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    Bare Foot Kid

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    Re: Please help

    Hello Sarah!

    Thanks for posting back that you got it all sorted.

    In future do as someone once told me, don't EVER save anything important on the OS partition.
    Get an inexpensive external Hard Disc Drive and save everything to that to start with.
    That way when (not if) this happens again you won't lose anything.

    Warm Regards.


    Later Ted

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