Vista - Please help

Hi

I have a newish laptop wunning vista home basic which crashed

It wont boot up I have tried chkdsk which found no problems, the windows repair thing cant diagnose the problem and it still wont work

any help would be gratefully appreciated


thanks
x

Hello gilmore baby, welcome to Vista forums!

Can you get to safe mode, see link below ...

Safe Mode

Keep us informed.





Later Ted

I can get safe mode ok but it still takes me straight to repair/recovery screen and does the same thing ie finds an undiagnosed problem which it cannot fix. I tried system restore but it has no restore points, the memory has been checked and has no problems either, I am really puzzled by this and am missing my beloved laptop

Hello again.

If you can't do a system restore maybe you can do a system recovery.
BE AWARE: you need to back up all the data you don't want to lose before you start.
If this works it will bring the machine back to the point to where you first
took it out of the box.

Start with the machine off; depress the power button and immediately start
tapping the F11 key, this should bring you to the "Factory Recovery Partition"
if so just follow the prompts until it finishes. If F11 doesn't work try the F12 key.
If the first attempt to boot into the recovery center doesn't work, try it again.

Keep us informed!


Later Ted

How does one backup the data when one cannot boot into the OS?

That was just my way of warning them of the potential loss of data.








Later Ted

Yes, but it is a potentially confusing way to go about it.

Hi guys,

Just updating you,

I did a system recovery as suggested by you Ted ( What a gentleman helping a damsel in distress ! ) my beloved laptop is now back in perfect working order albeit missing a few files but what the hell

Anyways my best thanks for all your help

sarah

Hello Sarah!

Thanks for posting back that you got it all sorted.

In future do as someone once told me, don't EVER save anything important on the OS partition.
Get an inexpensive external Hard Disc Drive and save everything to that to start with.
That way when (not if) this happens again you won't lose anything.

Warm Regards.


Later Ted