Vista - HELP, any suggestions please?

It might be a RAM issue. Take it back and get the manufacturer/shop to test or replace the components/computer.

Hi SIW2 and Barman58, thanks for the advice. i will contact packard bell beforehand and keep on at the techguys, then if i dont get any further i will directly go to PCworld and be quite stern with them about my situation. so am i really entitled to a new machine or full refund under the sale of goods act? even after 9 months?

Hi Scott

Microsoft's explanation for your errors

5007

has to do with a file used in the customer improvement program incorrectly timestamped - Microsoft states to ignore this, although further research found a thread on how to correct it - unfortunately the links to the solution (a file download of a replacement corrected file) are now dead links

6008

Basically an unexpected shutdown has occurred

It may be worth looking at any errors just prior to the 6008 as this error is created on the re-boot, so that hopefully the actual error causing the freeze will be in the log before this one.

Hope this helps

thanks for that barman i appreciate that. ive looked on the event viewer and other errors are ACPI system (event id-6) and Eventlog (event id-1101)

regards

Hi Scott

Microsoft Explanation again

ACPI Error 6

This is quite interesting as although it is another one that Microsoft says you can ignore research states that it is solved in Service Pack 1 for Vista.

Do you have SP1 Installed? I have been assuming you do ,It does solve quite a few random faults with power management.

also do you have the latest vista drivers for your motherboard, either from Packard Bell or the motherboard manufacturer - this would also possibly solve errors

1101

this error states that the error log is being overloaded! so it could be that the messages that actually relate to the crash are not even getting into the log.

Hope this helps

thanks for looking those up again barman, really appreciate it! where do i find out if i have the Service Pack 1 installed? im a newbie when it comes to pcs! same with the vista drivers, i always have the microsoft updates, when they come onto my desktop, not sure about the vista ones though

To check if you have SP1 installed click the start orb and start to type welcome at the top of the screen you will see Welcome Centre appear, Click on this and when the welcome centre loads select show more information. if SP1 is installed then it will be noted in the first section on the screen.

as for the drivers can you post back the exact model number of your PC and I'll see what I can find.

Just thought I'd mention my husband and daughter are in your neck of the woods today Nigel, gone to a guinea pig show

hi joan,

they've got good weather for it

seems to have changed for the better since your wedding weekend, not sure who you spoke to but it obviously worked

hehe I'm good aren't I