Vista Tutorial - BSOD - System_Service_Exception (3B)

**Whilom** · 10-13-2008

Norm - Yes a walkthough would be ideal, thanks!

Fumz - I'm not attempting to stop people from helping me, I don't know anything about RAM modules and I'm just trying to provide as much information as I can.

**NormCameron** · 10-13-2008

Do you have CPU-Z. It's a free download, run without an install. Run it and post me a snip of your Memory and SPD.

**Whilom** · 10-13-2008

Code:

Chipset
------------------------------------------------------------------------------
Northbridge  Intel P35/G33/G31 rev. A2
Southbridge  Intel 82801IB (ICH9) rev. 02
Graphic Interface PCI-Express
PCI-E Link Width x16
PCI-E Max Link Width x16
Memory Type  DDR2
Memory Size  4096 MBytes
Channels  Dual (Symmetric)
Memory Frequency 533.3 MHz (1:2)
CAS#   5.0
RAS# to CAS#  7
RAS# Precharge  7
Cycle Time (tRAS) 24
Command Rate  2T

Code:

 Memory SPD
------------------------------------------------------------------------------
DIMM #1
General
Memory type  DDR2
Module format  Regular UDIMM
Manufacturer (ID) Crucial Technology (7F7F7F7F7F9BFFFF)
Size   1024 MBytes
Max bandwidth  PC2-6400 (400 MHz)
Part number  
Serial number  801139E6
Manufacturing date Week 165/Year 165
Attributes
Number of banks  1
Data width  64 bits
Correction  None
Nominal Voltage  1.80 Volts
EPP   yes (2 profiles)
XMP   no
Timings table
Frequency (MHz)  266 333 400 
CAS#   3.0 4.0 5.0 
RAS# to CAS# delay 4 5 5 
RAS# Precharge  4 5 5 
TRAS   12 15 18 
TRC   16 20 23 
EPP profile 1 (full)
Voltage level  2.000 Volts
Address Command Rate 2T
Cycle time  2.500 ns (400.0 MHz)
tCL   4.0 clocks
tRCD   4 clocks (10.00 ns)
tRP   4 clocks (10.00 ns)
tRAS   12 clocks (30.00 ns)
tRC   24 clocks (60.00 ns)
tWR   6 clocks (15.00 ns)
EPP profile 2 (full)
Voltage level  2.000 Volts
Address Command Rate 2T
Cycle time  1.875 ns (533.3 MHz)
tCL   5.0 clocks
tRCD   5 clocks (9.00 ns)
tRP   5 clocks (9.00 ns)
tRAS   15 clocks (28.00 ns)
tRC   30 clocks (55.00 ns)
tWR   8 clocks (15.00 ns)
 
DIMM #2
General
Memory type  DDR2
Module format  Regular UDIMM
Manufacturer (ID) Crucial Technology (7F7F7F7F7F9BFFFF)
Size   1024 MBytes
Max bandwidth  PC2-6400 (400 MHz)
Part number  
Serial number  8A71CD11
Manufacturing date Week 165/Year 165
Attributes
Number of banks  1
Data width  64 bits
Correction  None
Nominal Voltage  1.80 Volts
EPP   yes (2 profiles)
XMP   no
Timings table
Frequency (MHz)  266 333 400 
CAS#   3.0 4.0 5.0 
RAS# to CAS# delay 4 5 5 
RAS# Precharge  4 5 5 
TRAS   12 15 18 
TRC   16 20 23 
EPP profile 1 (full)
Voltage level  2.000 Volts
Address Command Rate 2T
Cycle time  2.500 ns (400.0 MHz)
tCL   4.0 clocks
tRCD   4 clocks (10.00 ns)
tRP   4 clocks (10.00 ns)
tRAS   12 clocks (30.00 ns)
tRC   24 clocks (60.00 ns)
tWR   6 clocks (15.00 ns)
EPP profile 2 (full)
Voltage level  2.000 Volts
Address Command Rate 2T
Cycle time  1.875 ns (533.3 MHz)
tCL   5.0 clocks
tRCD   5 clocks (9.00 ns)
tRP   5 clocks (9.00 ns)
tRAS   15 clocks (28.00 ns)
tRC   30 clocks (55.00 ns)
tWR   8 clocks (15.00 ns)
 
DIMM #3
General
Memory type  DDR2
Module format  Regular UDIMM
Manufacturer (ID) Crucial Technology (7F7F7F7F7F9BFFFF)
Size   1024 MBytes
Max bandwidth  PC2-6400 (400 MHz)
Part number  
Serial number  801139EA
Manufacturing date Week 165/Year 165
Attributes
Number of banks  1
Data width  64 bits
Correction  None
Nominal Voltage  1.80 Volts
EPP   yes (2 profiles)
XMP   no
Timings table
Frequency (MHz)  266 333 400 
CAS#   3.0 4.0 5.0 
RAS# to CAS# delay 4 5 5 
RAS# Precharge  4 5 5 
TRAS   12 15 18 
TRC   16 20 23 
EPP profile 1 (full)
Voltage level  2.000 Volts
Address Command Rate 2T
Cycle time  2.500 ns (400.0 MHz)
tCL   4.0 clocks
tRCD   4 clocks (10.00 ns)
tRP   4 clocks (10.00 ns)
tRAS   12 clocks (30.00 ns)
tRC   24 clocks (60.00 ns)
tWR   6 clocks (15.00 ns)
EPP profile 2 (full)
Voltage level  2.000 Volts
Address Command Rate 2T
Cycle time  1.875 ns (533.3 MHz)
tCL   5.0 clocks
tRCD   5 clocks (9.00 ns)
tRP   5 clocks (9.00 ns)
tRAS   15 clocks (28.00 ns)
tRC   30 clocks (55.00 ns)
tWR   8 clocks (15.00 ns)
 
DIMM #4
General
Memory type  DDR2
Module format  Regular UDIMM
Manufacturer (ID) Crucial Technology (7F7F7F7F7F9BFFFF)
Size   1024 MBytes
Max bandwidth  PC2-6400 (400 MHz)
Part number  
Serial number  81047A8C
Manufacturing date Week 165/Year 165
Attributes
Number of banks  1
Data width  64 bits
Correction  None
Nominal Voltage  1.80 Volts
EPP   yes (2 profiles)
XMP   no
Timings table
Frequency (MHz)  266 333 400 
CAS#   3.0 4.0 5.0 
RAS# to CAS# delay 4 5 5 
RAS# Precharge  4 5 5 
TRAS   12 15 18 
TRC   16 20 23 
EPP profile 1 (full)
Voltage level  2.000 Volts
Address Command Rate 2T
Cycle time  2.500 ns (400.0 MHz)
tCL   4.0 clocks
tRCD   4 clocks (10.00 ns)
tRP   4 clocks (10.00 ns)
tRAS   12 clocks (30.00 ns)
tRC   24 clocks (60.00 ns)
tWR   6 clocks (15.00 ns)
EPP profile 2 (full)
Voltage level  2.000 Volts
Address Command Rate 2T
Cycle time  1.875 ns (533.3 MHz)
tCL   5.0 clocks
tRCD   5 clocks (9.00 ns)
tRP   5 clocks (9.00 ns)
tRAS   15 clocks (28.00 ns)
tRC   30 clocks (55.00 ns)
tWR   8 clocks (15.00 ns)

Anything else needed?

**NormCameron** · 10-13-2008

Can you give me the CPU-Z snip?

**Whilom** · 10-13-2008

The actual file?

Attached.

Or do you want screen shots?

**NormCameron** · 10-13-2008

Screen Shots would be better for what I want to see.

**Whilom** · 10-13-2008

Attached.

**NormCameron** · 10-13-2008

Just looking at what you sent me previously . Everything seems to be OK. I am still sure the problem is with your MOBO and 4 x 1gb sticks of RAM. Could you please try just 2 for a while to let me move on if that isn't the problem?

**NormCameron** · 10-13-2008

Going to bed now. See you tommorrow.

**Whilom** · 10-13-2008

OK - I will try that. I have also now removed the sound card.

Thank you for your suggestions, I very much appreciate them.

Could I just show you my latest crash dump, this happened a few moments ago. This is the first one to suggest hardware:

Code:

BugCheck 24, {1904aa, fffffa600d470598, fffffa600d46ff70, fffffa60010f165f}
Probably caused by : hardware ( Ntfs!NtfsCreateNewFile+cf )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904aa
Arg2: fffffa600d470598
Arg3: fffffa600d46ff70
Arg4: fffffa60010f165f
Debugging Details:
------------------

EXCEPTION_RECORD:  fffffa600d470598 -- (.exr 0xfffffa600d470598)
ExceptionAddress: fffffa60010f165f (Ntfs!NtfsCreateNewFile+0x00000000000000cf)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0
CONTEXT:  fffffa600d46ff70 -- (.cxr 0xfffffa600d46ff70)
rax=fffffa600d470bf0 rbx=fffffa60019bf0b0 rcx=fffffa8007aabe50
rdx=fffffa800513f810 rsi=fffff8800015abd0 rdi=fffffa60019bf0b8
rip=fffffa60010f165f rsp=fffffa600d4707d0 rbp=fffffa800513f810
 r8=fffff8800015abd0  r9=fffff8800ac39f60 r10=0000000010000000
r11=fffffa600d470b28 r12=fffffa600d470bd8 r13=0000000000000000
r14=fffffa8007aabe50 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
Ntfs!NtfsCreateNewFile+0xcf:
fffffa60`010f165f 60              ???
Resetting default scope
CUSTOMER_CRASH_COUNT:  2
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x24
PROCESS_NAME:  System
CURRENT_IRQL:  0
ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
LAST_CONTROL_TRANSFER:  from fffffa60010e4f88 to fffffa60010f165f
MISALIGNED_IP: 
Ntfs!NtfsCreateNewFile+cf
fffffa60`010f165f 60              ???
STACK_TEXT:  
fffffa60`0d4707d0 fffffa60`010e4f88 : fffffa80`07aabe50 fffffa60`019bf0b0 fffffa80`07aabe50 fffff880`0ddccb01 : Ntfs!NtfsCreateNewFile+0xcf
fffffa60`0d470b30 fffffa60`0102b10d : fffffa80`07aabe50 fffffa80`0513f810 fffffa60`019bf0b0 fffffa80`036afb03 : Ntfs!NtfsCommonCreate+0x988
fffffa60`0d470d30 fffff800`01ea4697 : fffffa60`019bf020 00000000`044ffa58 00000000`77432f00 00000000`00000000 : Ntfs!NtfsCommonCreateCallout+0x1d
fffffa60`0d470d60 fffff800`01ea464e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxSwitchKernelStackCallout+0x27
fffffa60`019bef40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue

FOLLOWUP_IP: 
Ntfs!NtfsCreateNewFile+cf
fffffa60`010f165f 60              ???
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  Ntfs!NtfsCreateNewFile+cf
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
STACK_COMMAND:  .cxr 0xfffffa600d46ff70 ; kb
MODULE_NAME: hardware
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_Ntfs.sys
BUCKET_ID:  X64_IP_MISALIGNED_Ntfs.sys
Followup: MachineOwner

Many thanks again,

- W

10-13-2008	#21 (permalink)
Whilom Member Join Date: Sep 2008 Vista Ultimate x64 SP1 15 posts	Re: BSOD - System_Service_Exception (3B) Norm - Yes a walkthough would be ideal, thanks! Fumz - I'm not attempting to stop people from helping me, I don't know anything about RAM modules and I'm just trying to provide as much information as I can.
My System Specs

10-13-2008	#22 (permalink)
NormCameron Master Join Date: Aug 2008 Windows 7 Ultimate 32 bit Beta, Vista Ultimate x86 1,082 posts	Re: BSOD - System_Service_Exception (3B) Do you have CPU-Z. It's a free download, run without an install. Run it and post me a snip of your Memory and SPD.
My System Specs

10-13-2008	#24 (permalink)
NormCameron Master Join Date: Aug 2008 Windows 7 Ultimate 32 bit Beta, Vista Ultimate x86 1,082 posts	Re: BSOD - System_Service_Exception (3B) Can you give me the CPU-Z snip?
My System Specs

10-13-2008	#26 (permalink)
NormCameron Master Join Date: Aug 2008 Windows 7 Ultimate 32 bit Beta, Vista Ultimate x86 1,082 posts	Re: BSOD - System_Service_Exception (3B) Screen Shots would be better for what I want to see.
My System Specs

10-13-2008	#27 (permalink)
Whilom Member Join Date: Sep 2008 Vista Ultimate x64 SP1 15 posts	Re: BSOD - System_Service_Exception (3B) Attached. Attached Thumbnails
My System Specs

10-13-2008	#28 (permalink)
NormCameron Master Join Date: Aug 2008 Windows 7 Ultimate 32 bit Beta, Vista Ultimate x86 1,082 posts	Re: BSOD - System_Service_Exception (3B) Just looking at what you sent me previously . Everything seems to be OK. I am still sure the problem is with your MOBO and 4 x 1gb sticks of RAM. Could you please try just 2 for a while to let me move on if that isn't the problem?
My System Specs

10-13-2008	#29 (permalink)
NormCameron Master Join Date: Aug 2008 Windows 7 Ultimate 32 bit Beta, Vista Ultimate x86 1,082 posts	Re: BSOD - System_Service_Exception (3B) Going to bed now. See you tommorrow.
My System Specs

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