WMP appcrash.. how to fix?

A

aw2008

New Member
Just starting this afternoon whenever I go to view pictures, WMP stops working and shows this message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18164
Application Timestamp: 4907e791
Fault Module Name: PhotoViewer.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791ada2
Exception Code: c0000005
Exception Offset: 000000000004ed72
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8a52
Additional Information 2: 7e814733c5cbb8c90df7a758d8e4bca9
Additional Information 3: 8ffb
Additional Information 4: 76eaa141203a173446f5bdbec5875192

I have no clue what's going on or how to fix it. Please help! Thanks!
 

My Computer

System One

aw2008 said:
Just starting this afternoon whenever I go to view pictures, WMP stops working and shows this message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18164
Application Timestamp: 4907e791
Fault Module Name: PhotoViewer.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791ada2
Exception Code: c0000005
Exception Offset: 000000000004ed72
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8a52
Additional Information 2: 7e814733c5cbb8c90df7a758d8e4bca9
Additional Information 3: 8ffb
Additional Information 4: 76eaa141203a173446f5bdbec5875192

I have no clue what's going on or how to fix it. Please help! Thanks!
Click to expand...


Hi aw2008,

Run SFC, see if it fixes it.

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html?ltr=S
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics Card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD
    1 TB Samsung Spinpoint F1 7200RPM 32MB cache
    2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS)

    Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Keyboard
    Logitech Wireless MK700
    Mouse
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7
    Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8

    W.E.I final score= 7.7

    Windows Vista=5.9
hi, daniel here, when im playing the football game, it suddenly jump out of the window, and showed that program has stop working, so i went to check what is the problem, it showed APPCRASH is the main problem that prohibited me continue to run the programme. Can u help me fix it?

Problem signature
Problem Event Name: APPCRASH
Application Name: pes2009.exe
Application Version: 1.0.0.0
Application Timestamp: 48b91ef2
Fault Module Name: d3dx9_30.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000135
Exception Offset: 00009cac
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 17417
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8
Extra information about the problem
Bucket ID: 968528806
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard, HP Pavilion dv3000 Notebook PC
    Memory
    2.00GB
    Graphics Card(s)
    256MB
    Monitor(s) Displays
    Generic PnP Monitor on NVDIA GeForce 8400M GS
    Screen Resolution
    1280 x 720 pixels
Hi Daniel, Welcome to the Forum.

First, allow me to point out that it's best to start a new thread for your issue rather than pos it into an active thread. This can cause confusion as to who is talking to whom and also more eyes will see it in the main area than in here so always start a new thread for your questions.

Ok, APPCRASH is not a program, it is a report of what happened "APPlication Crash", and the program that crashed was your Pro Evolution Soccer game (pes2009.exe). Now I know full well how most people get these games, so it could well be a dodgy one as many of these can be. It also states it had issues with DirectX 9 and that's also common with torrent d'loads of this kind. There may be better ones available for you, maybe not.

@aw2008 - yours was caused by PhotoViewer.dll and it caused the shell to crash (explorer.exe). First thing to always try is a reboot and see if that fixes it. If not, then the SFC app. Next would be a good Googling to see if others are reporting this as a problem and see if any fixes are out for it.
Let us know if it continues.
 

My Computer

System One

  • Manufacturer/Model
    Personal Build
    CPU
    Intel E6750 Core 2 Duo
    Motherboard
    Asus Commando MoBo (P965/ICH8R)
    Memory
    4G's Crucial Ballistix Tracer DDR2 PC26400 RAM
    Graphics Card(s)
    BFG 8800GTS OC2 320MB
    Sound Card
    Creative Sound Blaster X-FI Platinum FATAL1TY (next)
    Monitor(s) Displays
    2 x 22" w2207 LCD Monitors
    Screen Resolution
    1- 1680 x 1050, 1 - 1920 x 1080
    Hard Drives
    3 x 500G SATA II WD Caviar HDD's
    PSU
    EnerMax NoiseTaker II 600W
    Case
    NZXT Lexa Classic (modified, dual doored & windowed)
    Cooling
    Zalman 9700 CPU cooler, 4-120mm fans, 1-90mm
    Mouse
    Logitech Optical Trackman trackball
    Other Info
    NZXT Lexa Classic Case, Zalman 9700 CPU Cooler, 2 DVD Burners c/w LightScribe (Sony, TSST), Enermax NoiseTaker II 600W PSU with Custom Chrome cable sleeving, Hauppauge HDTV TV Tuner Card, 5.1 Logitech Z5500 speakers, 15 in 1 Multi-card reader
No, the problem still continue. But anyway thanks for your advice.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard, HP Pavilion dv3000 Notebook PC
    Memory
    2.00GB
    Graphics Card(s)
    256MB
    Monitor(s) Displays
    Generic PnP Monitor on NVDIA GeForce 8400M GS
    Screen Resolution
    1280 x 720 pixels
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