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| | #1 (permalink) |
| 64bit Vista Home Premium | Startup problem! Okay, I bought a Gateway notebook just several months ago, but my mom accidentally dropped a large textbook on it. I've ignored this problem, but I've decided to try to get it fixed now. Here is the message that I get when I start the computer: Intel UNDI, PXE-2.1 (build 082) Copyright (C) 1997-2000 Intel Corporation For Realtek RTL8101E 10/100 PCI-Express Ethernet Adapter v1.03 (070618) PXE-E61: Media test failure, check cable PXE-M0F: Exiting PXE ROM. Operating System not found Okay...so I checked the harddrive to see that it was connected and it was. So, I tried to F8 my way into Advanced Boot Options, but, to my dismay, it never worked. I checked BIOS, and everything is there. My last option was to get into Startup Repair by booting into the Operating System Installation CD. Startup Repair was finding errors......and then I click to restart the computer and fix problems.....EXCEPT when it comes to this: Startup Repair cannot repair this computer automatically Problem signature: Problem Event Name: StartupRepairV2 Problem Signature 01: ExternalMedia Problem Signature 02: 6.0.6001.18000.0.0.0.0 Problem Signature 03: 0 Problem Signature 04: 65537 Problem Signature 05: unknown Problem Signature 06: NoHardDrive Problem Signature 07: 0 Problem Signature 08: 0 Problem Signature 09: unknown Problem Signature 10: 1168 OS Version: 6.0.6001.2.1.0.256.1 Locale ID: 1033 Please help me get back into my computer!!!! do you think my hard drive broke?? Last edited by dynam0z; 01-03-2009 at 12:01 AM.. |
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| | #2 (permalink) |
| 7 Ultimate 64Bit(retail) Primary OS, 7 RC 64Bit Secondary, ubuntu 9.10 on Virtual Box | Re: Startup problem! Each one of those numbers is a specific error code possibly faulty hardware like the hard drive itself. Is that the M460 model? Gateway Support - QCD10MBZZZ06C8*Gateway M460 Notebook |
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| | #3 (permalink) |
| 64bit Vista Home Premium | Re: Startup problem! No. It's a M-6866. Thanx for the reply tho! I really need to get this notebook fixed because I'm going to need it for something. |
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| | #4 (permalink) |
| 7 Ultimate 64Bit(retail) Primary OS, 7 RC 64Bit Secondary, ubuntu 9.10 on Virtual Box | Re: Startup problem! I took one part of the error information you posted above, PXE-E61: Media test failure, check cable and ended up at Gateway Support The results for Problem Signature 06: NoHardDrive are seen at Gateway Support You can see where their support site can lead you on a wild goose chase rather then bringing you to any page with an error code chart for the apparent hardware errors you are running into there. One way to find out if the drive was still good would be removing it from the laptop and using an external usb enclosure to see if the drive could still be read from as well as using a drive dianostics tool on it Did you find any external damage to the casing of the laptop itself? Besides the hard drive or optical drive the board itself may have suffered damage. |
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| | #5 (permalink) |
| 64bit Vista Home Premium | Re: Startup problem! Nope, there aren't any external damage, so I was assuming that something internal became inactive or "broken." I was thinking maybe my hd was not working because the operating system was not found. I will try to use a usb eclosure, although I do not have one at the moment. I'll see how it goes.... thanx Mr. Night Fox!! |
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| | #6 (permalink) |
| 7 Ultimate 64Bit(retail) Primary OS, 7 RC 64Bit Secondary, ubuntu 9.10 on Virtual Box | Re: Startup problem! You can try replugging the drive's cable in to see if that was lifted up a little causing the no os found type error to be seen. When the laptop was dropped what did it land on? a hard floor, carpeted floor, ? The impact could have simply seen that which would be good for you there rather then replacing a drive/OS. |
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| | #7 (permalink) |
| 64bit Vista Home Premium | Re: Startup problem! I opened up the casing on the bottom, taking out the hard drive and putting it in again, making sure that the cable is nicely connected...but I still get the problem. Oh and about the dropping on the floor...it wasn't dropped on the floor. I forgot to replace "it" to "a large textbook" on the top description. So, the laptop got hit pretty hard on the top surface... I'll fix the original post... I really wish I can recover my files on the harddrive... |
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| | #8 (permalink) |
| Windows 7 RTM 64-bit | Re: Startup problem! Do you have any in-built hard drive test loaded on the computer? Most laptops like HP, Dell and Sony have the Hard drive and memory test feature. I think your laptop too should have one. |
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| | #9 (permalink) |
| Vista Ultimate x64 MAK, OpenSolaris 5, Gentoo 2008.1.... | Re: Startup problem! If the laptop was operating and it took a hit from the top, then your HD may be hosed. I fried a Dell Latitude once by replacing the letter Z key while the thing was operating - yes, replacing the Z on the keyboard. I snapped it in place and the drive died. |
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| | #10 (permalink) |
| 64bit Vista Home Premium | Re: Startup problem! yea.. I tried the memory test on the Startup Repair, but that didn't work for some reason. so..i need to buy a new hd???? |
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