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Vista - BSOD system_service_exception 0x3b

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Old 01-24-2009   #1 (permalink)


Vista Business x64
 
 

BSOD system_service_exception 0x3b

Hi all.
I've been experiencing a heap of different problems with my machine since updating to my ds4p mobo.
I've worked my way through the multitude of bluescreens it has kindly provided but cant seem to figure this one out, nor can i find any support for others having the same issues.

This is a fresh install of Vista business x64 sp1 that i had beleived to be heading for bluescreenless operation... Its the first error for this OS confirguration, but not the first ive had.
I originally believed it to be the fault of my everest installation, but have now recieved it without everest installed.

this is the closest i can find but provides no solutions for me...
BSOD - System_Service_Exception (3B) I was interested by the 4x1gb ram theory. im looking into new ram but would like to conclude on a problem before making a purchase.

My machine;
GIGABYTE ep45 ds4p- bios F8
E6750
4x1gb Corsair XMS2 DDR2-800
NVIDIA GeForce 9800 GT

the exact error i am receiving;
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000BECD6
BCP3: FFFFFA600479EB80
BCP4: 0000000000000000

and although I've not had another since to confirm this, i believe I saw win32k amongst the message (it was set to reboot automatically at the time- the bluescreen only flashed quickly)

I'm not sure how to retrieve or analyze crash dumps but i'd be happy do provide i do you with some assistance.

A seemingly irrelivant but possibly connected problem was with the installation of itunes 8. I would stop incompleted with an error. Nothing has changed hardware wise since i have installed it successfully in the passed.

Any ideas/suggestions are greatly appreciated!
Thanks guys.

Dan

My System SpecsSystem Spec
Old 01-24-2009   #2 (permalink)


Vista Business x64
 
 

Re: BSOD system_service_exception 0x3b

I've just realised the sheer number of errors i've had since this install yesterday :S
one has a solution from Microsoft. Think is could be the cause?




Thanks again guys.
My System SpecsSystem Spec
Old 01-24-2009   #3 (permalink)


Vista Business x64
 
 

Re: BSOD system_service_exception 0x3b

i've had a good run without the bluescreen but there seems to be no stability and apps are crashing all the time...

My System SpecsSystem Spec
Old 01-24-2009   #4 (permalink)


Vista Business x64
 
 

Re: BSOD system_service_exception 0x3b

One of the multitude of bluescreens I mentioned I've been having was apparently never resolved...

I've just had a stop error;

page fault in non paged area

BCCode: 50
BCP1: FFFFF800015386A8
BCP2: 0000000000000001
BCP3: FFFFF80002111E7B
BCP4: 0000000000000000

again, great thanks to anyone willing to help out.
dan.
My System SpecsSystem Spec
Old 01-24-2009   #5 (permalink)


Vista Ultimate x64 SP1
 
 

Re: BSOD system_service_exception 0x3b

Stopcodes and error IDs dont mean much if memory is problem. You found the other thread so do Memtest86+.

I think we could have the same ram btw. Mine is 6400C4 with timing 4-4-4-12 - see more pages from the thread you linked to, cpu-z is a nice tool but also check bios. Voltage should be 2.1v or 1.9 or something else - go by Corsairs suggestions.

My 4x1gb cannot run at 800 speed even if only 750 in real life. Just wont work with the chipset I have. Corsair is very clear about only guaranteeing stated speed with 2 modules, not 4. Not saying that is relevant here but who knows. Why I know stop codes/minidump can be pointing in any other direction than where problem is

Possible bsod keeps on coming after memtest86+ give thumbs up. Error only show itself while ram is being stressed - memtest86 not sensitive enough. Use a tool called Prime95 for better test. Seems you have bigger problems than i ever had so i guess memtest86 will fail if ram is to blaim.

Corsairs page for your motherboard Welcome to Corsair :: Memory Configurator not many 4x1gb promises.

May be you have some mysterious Windows error but smells a lot like ram/bios/setting problem. No harm done in checking. Started after updating motherboard also yells ram - unless you forgot to power cpu fan

Last edited by dk70; 01-24-2009 at 08:47 AM..
My System SpecsSystem Spec
Old 01-24-2009   #6 (permalink)


Ultimate 64 SP1
 
 

Re: BSOD system_service_exception 0x3b

Danielr0y
BSoD screens and errors are usually saved in a way of minidump files.

how to find them
My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files. It is these files that we need you to attach to your next posting,or you can whim me and I'll give you my email address so that I can analyse them
Next time the Blue Screen occurs write down the error code that begins 0x followed by several zeroes and then a number followed by a letter or sometimes it just a number or two letters.
Like this: 0x0000007F


Zip up your minidump files ( with extension .dmp) and post here so that I can analyse them for you
My System SpecsSystem Spec
Old 01-24-2009   #7 (permalink)


Vista Ultimate x64 SP1
 
 

Re: BSOD system_service_exception 0x3b

Just remembered that you should probably do some sfc /scannow. If memory setup is problem it can create no. 2, no. 3 and you and Debugger run around in circles Before I lowered ram speed i would get "corrupted file detected and replaced" or whatever it says when sfc /scannow has finished. If I did same command few minutes later it spit out same result - i figured the whole process was too much and corruption happend during! May be you could try that as a very unscientific mem-test. Definitely do it at some point. Corrupt system file might even be what is bugging you. Memtest86 should come first though, rest dont matter if it fails.

Also run chkdsk (see tutorials if in doubt what that is). You are torturing Vista and filesystem so better check it is working.
My System SpecsSystem Spec
Old 01-24-2009   #8 (permalink)


Vista Business x64
 
 

Re: BSOD system_service_exception 0x3b

now to start typing this message again... i got another system service exception just now while running orthos. i wont conclude that as the problem as i've completed an orthos test a good number of times before.

yep, we've got the same RAM.

attached are the dump files from the bluescreens- titled appropriately. system_service_exception_recent being the one i've just had whilst stressing with orthos.

system_service_exception_recent.dmp
BCCode: 3b
BCP1: 00000000C0000047
BCP2: FFFFF80001EC1B48
BCP3: FFFFFA60090E9210
BCP4: 0000000000000000

system_service_exception_1.dmp
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000BECD6
BCP3: FFFFFA600479EB80
BCP4: 0000000000000000

and


page_fault_in_non_paged_area.dmp

BCCode: 50
BCP1: FFFFF800015386A8
BCP2: 0000000000000001
BCP3: FFFFF80002111E7B
BCP4: 0000000000000000

Thanks
My System SpecsSystem Spec
Old 01-24-2009   #9 (permalink)


Vista Business x64
 
 

Re: BSOD system_service_exception 0x3b

yay another...

also whilst running orthos;
driver irql not less or equal.dmp

BCCode: d1
BCP1: 0000000000000000
BCP2: 000000000000000C
BCP3: 0000000000000001
BCP4: FFFFFA800707E1A4

thanks
My System SpecsSystem Spec
Old 01-24-2009   #10 (permalink)


Vista Business x64
 
 

Re: BSOD system_service_exception 0x3b

and this whilst or after vista memory diagnosis tool (i walked out... came back to see it)

Driver irql not less or equal

BCCode: d1
BCP1: 0000000000000037
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFFA6002571CEC

nvlddmkm.sys- address FFFFFA6002571CEC
My System SpecsSystem Spec
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