HP LaserJet 3020 problems with Vista HP

Crayfish 45

New Member
Help. I have just set up my new Dell computer with Vista HP loaded (32 bit). I have an HP laserJet 3020 which I can print to, but I cannot load the software that came with it and I cannot scan from it.

If I try loading the disc it hangs when it gets to the part "searching fro new hardware".

When I check from the control panel for scanners and cameras it is listed as a scanner, but, it still says cannot locate scanner if I try to import using Windows
Photo Gallery. I understand this is where the scanner & camera wizard is hidden.

I have searched for others with sinmilar problems but found no solution. What can I do. Please reply in simple language as I am relitively experienced using my computer, but rather less so when it gets to the technical language. Assume I'm an idiot and we should do OK.

Thanks in anticipation.....
 

My Computer

Thank you. Although I have not yet installed the software I have found a work around for scanning by downloading an update from Microsoft, deleting and reinstalling the printer and using Windows Photo Gallery. I still cannot install the software because if I do the drivers in it overide the update and put me back to square one - a catch 22 - so I am giving up on that. I can at least scan now.
 
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My Computer

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