Crayfish 45
New Member
Help. I have just set up my new Dell computer with Vista HP loaded (32 bit). I have an HP laserJet 3020 which I can print to, but I cannot load the software that came with it and I cannot scan from it.
If I try loading the disc it hangs when it gets to the part "searching fro new hardware".
When I check from the control panel for scanners and cameras it is listed as a scanner, but, it still says cannot locate scanner if I try to import using Windows
Photo Gallery. I understand this is where the scanner & camera wizard is hidden.
I have searched for others with sinmilar problems but found no solution. What can I do. Please reply in simple language as I am relitively experienced using my computer, but rather less so when it gets to the technical language. Assume I'm an idiot and we should do OK.
Thanks in anticipation.....
If I try loading the disc it hangs when it gets to the part "searching fro new hardware".
When I check from the control panel for scanners and cameras it is listed as a scanner, but, it still says cannot locate scanner if I try to import using Windows
Photo Gallery. I understand this is where the scanner & camera wizard is hidden.
I have searched for others with sinmilar problems but found no solution. What can I do. Please reply in simple language as I am relitively experienced using my computer, but rather less so when it gets to the technical language. Assume I'm an idiot and we should do OK.
Thanks in anticipation.....