Problem Event Name: BlueScreen

jeffy41 · Aug 26, 2009

Hello!

I am a new Vista (x64) user and when I woke up this morning this was going on. Can someone please help me resolve this issue, I rely on my computer to run my home business. I appreciate your swift action. When I bring it up in safe mode and ask for the prompt to find solutions, nothing happens.

Thanks!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800027E5B81
BCP3: FFFFFA60057EC798
BCP4: FFFFFA60057EC170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini082609-99.dmp
C:\Users\Jeff Burroughs\AppData\Local\Temp\WER-82072-0.sysdata.xml
C:\Users\Jeff Burroughs\AppData\Local\Temp\WERE71.tmp.version.txt
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http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

zigzag3143 · Aug 26, 2009

jeffy41 said:
Hello!

I am a new Vista (x64) user and when I woke up this morning this was going on. Can someone please help me resolve this issue, I rely on my computer to run my home business. I appreciate your swift action. When I bring it up in safe mode and ask for the prompt to find solutions, nothing happens.

Thanks!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800027E5B81
BCP3: FFFFFA60057EC798
BCP4: FFFFFA60057EC170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini082609-99.dmp
C:\Users\Jeff Burroughs\AppData\Local\Temp\WER-82072-0.sysdata.xml
C:\Users\Jeff Burroughs\AppData\Local\Temp\WERE71.tmp.version.txt
Read our privacy statement:
Microsoft Online Crash Analysis

Jeff

Hey there

Could you go into c:\windows\minidump zip the dump file (*.dmp) and upload it to us here. Let us know if you need help with the uploading

Ken

jeffy41 · Aug 27, 2009

Ken Thanks so much for you help!

I found the miniDump folder but there is no zip file. Do you want me to zip all the files in that folder together? there are approximately 100 files in that folder.

zigzag3143 · Aug 27, 2009

jeffy41 said:
Ken Thanks so much for you help!

I found the miniDump folder but there is no zip file. Do you want me to zip all the files in that folder together? there are approximately 100 files in that folder.

Jeff
Just take the most recent couple and zip them then upload. If you have 100 BSOD dumps you have a problem

Ken

jeffy41 · Aug 27, 2009

Ken

I went ahead and attached the zip file of the minidump folder. I included all the files that were in that folder.

I appreciate all your help!

Thanks,

Jeff

jeffy41 · Aug 27, 2009

zigzag3143 said:
jeffy41 said:

Ken Thanks so much for you help!

I found the miniDump folder but there is no zip file. Do you want me to zip all the files in that folder together? there are approximately 100 files in that folder.

Click to expand...

Jeff
Just take the most recent couple and zip them then upload. If you have 100 BSOD dumps you have a problem

Ken

I think this bluescreen error happened while I was asleep so I couldn't turn off my computer of deal with it in time. I think my computer just kept resetting itself until I turned my computer off and then tried to log in under normal mode to uninstall my iTunes (the only recent program to have been installed lately).

zigzag3143 · Aug 27, 2009

jeffy41 said:
Ken

I went ahead and attached the zip file of the minidump folder. I included all the files that were in that folder.

I appreciate all your help!

Thanks,

Jeff

Jeff While waiting for someone with a true debugger I took a quick look at the last 3 dumps. they all list adpu160m.sys file as the faulting file. that file is used by the adeaptec driver. you can read abt it here adpu160m.sys - Greatis Software . Im thinking you have an adaptec controller (RAID?) that is giving you grief.

Best bet while you are waiting for a true read. If the adaptec is a raid driver get the newest driver you can find (even vista if nec). Not sure if you are 32bit or 64 but get the right driver and you may even have to install it in the compatability mode (right-click compat tab)

Hope this helps

Ken

jeffy41 · Aug 27, 2009

Hey Ken!

Thanks!

I checked out the link you provided and honestly I am unfamilar with this driver. (adpu160m.sys - Greatis Software)

How do I find out it which RAID adaptec controller I have and do I find the drivers on the download section of VISTA? Also, I'm 64bit.

I apologize for my lack of knowledge in this area.

zigzag3143 · Aug 27, 2009

jeffy41 said:
Hey Ken!

Thanks!

I checked out the link you provided and honestly I am unfamilar with this driver. (adpu160m.sys - Greatis Software)

How do I find out it which RAID adaptec controller I have and do I find the drivers on the download section of VISTA? Also, I'm 64bit.

I apologize for my lack of knowledge in this area.

Dont worry we all started with little knoweldge. you can type device manager in search and goto the controller tab. right click and get properties. If there is an "unknown" device with a yellow triangle that needs a driver

Hope this helps

Ken

jeffy41 · Aug 27, 2009

zigzag3143 said:
jeffy41 said:

Hey Ken!

Dont worry we all started with little knoweldge. you can type device manager in search and goto the controller tab. right click and get properties. If there is an "unknown" device with a yellow triangle that needs a driver

Hope this helps

Ken

Click to expand...

Hey Ken!

I went into the Device Manager and checked everything just to be certain. The only thing that had a yellow caution sign was under the System Devices tap for the Consumer IR Devices. I tried to "update the driver automatically", but it said it was up-to-date and tried to "check for solutions", but nothing came up.

Properties:

Consumer IR Devices

Device Type: System Devices
Manufacturer: Microsoft
Location: Unknown

Device Status: This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

Driver files: DRIVERS/circlass.sys

zigzag3143 · Aug 27, 2009

jeff

So did you see an adaptec device?

jeffy41 · Aug 27, 2009

This is what I saw:

usasma · Aug 27, 2009

Please go to Start and type in "msinfo32" (without the quotes) and press Enter.
Save the report that is generated as an .nfo file, then zip it up and attach it to your next post.

Also, please let us know the exact make and model of your system (the make and model of the motherboard if it's a custom build). Also, are you using any SCSI devices? Are you using any add-on cards that support disk drives?

There is an LSI Logic device (most likely related to SCSI devices) on your system who's drivers are severely out of date. With the make and model of the motherboard (and the report above) we can figure out which driver is needed for this particular issue. Also, there are a lot of outdated drivers on the system, so fixing this one should only be considered a temporary fix.

Here's a list of the outdated drivers. There are numerous storage drivers there, so I wonder if the sheer amount of storage controllers on the system causes conflicts between them. Do you know why there's so many different controllers installed?:

Code:

hpcisss.sys  Fri Mar 09 15:17:45 2007
nvraid.sys   Wed Jun 06 16:34:01 2007
iastorv.sys  Fri Sep 28 14:32:10 2007
lsi_scsi.sys Fri Jun 29 20:56:26 2007
adp94xx.sys  Tue Apr 24 17:11:20 2007
adpahci.sys  Tue May 01 13:30:09 2007
adpu160m.sys Wed Feb 21 13:52:01 2007
adpu320.sys  Tue Feb 27 19:04:15 2007
djsvs.sys    Tue Apr 11 20:21:48 2006
arc.sys      Thu May 24 17:27:55 2007
arcsas.sys   Fri May 25 14:59:06 2007
nfrd960.sys  Tue Jun 06 17:11:48 2006
nvstor.sys   Wed Jun 06 16:34:00 2007
sym_u3.sys   Thu Oct 20 20:13:08 2005
elxstor.sys  Wed Apr 11 12:01:20 2007
iirsp.sys    Tue Dec 13 16:47:54 2005
iteatapi.sys Thu Aug 10 22:11:37 2006
iteraid.sys  Thu Aug 10 21:37:49 2006
lsi_fc.sys   Fri Jun 29 21:01:16 2007
lsi_sas.sys  Fri Jun 29 21:00:56 2007
megasas.sys  Fri May 25 18:21:12 2007
megasr.sys   Mon Jul 02 17:50:03 2007
mraid35x.sys Thu Sep 07 21:21:20 2006
ql2300.sys   Fri Mar 09 18:32:16 2007
ql40xx.sys   Thu Jul 06 15:38:12 2006
sisraid2.sys Fri Apr 13 18:34:45 2007
sisraid4.sys Mon Apr 23 13:37:35 2007
symc8xx.sys  Fri Nov 11 15:40:02 2005
sym_hi.sys   Fri Nov 11 16:06:41 2005
uliahci.sys  Fri May 04 12:34:22 2007
ulsata.sys   Tue Sep 19 20:06:53 2006
ulsata2.sys  Tue Sep 19 20:18:11 2006
vsmraid.sys  Wed May 30 17:16:11 2007
HpqKbFiltr.sys Mon Jun 18 18:13:11 2007
MSPQM.sys    Thu Nov 02 05:37:30 2006
adp94xx.sys  Tue Apr 24 17:11:20 2007
adpahci.sys  Tue May 01 13:30:09 2007
adpu160m.sys Wed Feb 21 13:52:01 2007
adpu320.sys  Tue Feb 27 19:04:15 2007

Here's a summary of the 2 most common dump reports:

Code:

Built by: 6001.22477.amd64fre.vistasp1_ldr.090722-0700
Debug session time: Wed Aug 26 09:02:24.361 2009 (GMT-4)
System Uptime: 0 days 0:02:33.282
BugCheck 1000007E, {ffffffffc0000005, fffff800027dab81, fffffa60023d4798, fffffa60023d4170}
Probably caused by : ntkrnlmp.exe ( nt!IopFreeRelationList+21 )
PROCESS_NAME:  System
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.22477.amd64fre.vistasp1_ldr.090722-0700
Debug session time: Wed Aug 26 17:01:14.172 2009 (GMT-4)
System Uptime: 0 days 0:02:15.483
BugCheck 1000007E, {ffffffffc0000005, fffff800028863aa, fffffa60023c67d8, fffffa60023c61b0}
Probably caused by : ntkrnlmp.exe ( nt!PnpDelayedRemoveWorker+2a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System

jeffy41 · Aug 27, 2009

I have attached the msinfo32 info you requested.

My laptop: HP HDX X18T-1200 CTO Premium Notebook PC and hopefully all the other info you need is in the ZIP you requested.

Reguarding the SCSI, I am lost. I looked up what it meant but how can I affectively find out this information for you? Is it the ports that I hook up my Ipod, external drive to backup my labtop, etc?

If there are a lot of outdated drivers on my system who do I go about determining which ones need to be updated. Is that in the systems manager? If so I check ed most of them and it said they were all updated. This is so bizarre, considering before yesterday my computer was perfect and I just bought it on June 6th.

If you can help me fix it rather than something temporary I would greatly appreciate it. I saved up money for a year to buy a laptop and I spent too much for all this to be going on.

I appreciate your time reguarding this matter.

jeffy41 · Aug 27, 2009

woops. sorry somehow i missed the big long list you provided me with the out of date drivers.

"...you know why there's so many different controllers installed?" No idea. If it's about storage, the only thing I have is a simpletech external drive that I use to backup my laptop. Otherwise i have no idea what all that is.

jeffy41 · Aug 27, 2009

I just tried doing a search for some of those files and so far none of them have been found.

jeffy41 · Aug 27, 2009

I'm running Windows Vista x64 bit

zigzag3143 · Aug 27, 2009

jeffy41 said:
I just tried doing a search for some of those files and so far none of them have been found.

Jeff

John is our resident guru. If anyone can solve this he can. I think I may have confused two BSOD threads and I think I should go back and check both. I will be back as soon as I get it figured out. Sorry for the confusion\

Ken

jeffy41 · Aug 27, 2009

Thanks Ken!

zigzag3143 · Aug 27, 2009

Now I get the exact same thing that john got. Glad that is straightened out. I had five dump files on desktop and must have swapped one and other. Sorry abt that. Now let me go fix the other one

Ken

Problem Event Name: BlueScreen

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