Vista - Blue Screen of Death....need help!!

Hey everyone,

I'm new here...and I am running Windows Vista Home Premium 64-bit. It is a Dell Laptop. I've been getting the Blue Screen of death and whenever I shut the laptop lid the computer decides to restart itself. I went into power settings and changed the "lid" settings to "do nothing". That did not work. The error report is this:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini082709-11.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002016B81
BCP3: FFFFFA60015EE798
BCP4: FFFFFA60015EE170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

So then I read somewhere to do a "dump check" and I did that using command prompt and after saying "your debugging is not using the correct symbols" a million times it says that:

PROBABLY CAUSED BY: ntoskrnl.exe (nt+4303b1)

Followup: MachineOwner

ANYONE HAVE ANY IDEAS? This laptop is really new and I need help.

Could you go to c:\windows\minidump, zip the dump file (*dmp) and upload it to us to look at. we could also use system specs to b e filled in (lower left corner) swo we know what kind of hardware you have.

Ken

It could also be in C:\WIndows. Or try the guide in my sig.

To Ken:

Attached is the .dmp file. Thanks so much.


I noticed something today I think i might have figured it out...I have an external hard drive that i have connected via usb to my laptop. Today I decided to remove it by just taking the cable out and immediately the screen turned blue and the restart happened. I realized that I hadn't been "Safely Removing Hardware"--that might be the problem...any thoughts?

I ask this b/c I'm not sure. Could there be caching to the external drive? If so, removing it unsafely could create a bsod.

Can someone check this dump file for me? I started getting the blue screen. I looked at it but I don't know what I'm looking for.

BW

While we are waiting for someone who can truely analyze this dump file I took a quick loog. It appears the igdkmd64.sys file was the culptrit. there is a known incompatibility between SP1 and intel drivers. read here [IMG]file:///C:/Users/K/AppData/Local/Temp/moz-screenshot-3.png[/IMG]http://forums.lenovo.com/t5/T61-and-prior-T-series-ThinkPad/Vista-SP1-clash-with-Intel-display-driver-lgdkmd32-sys/m-p/17883. I would upgrade the video driver and apply sp2 if you haven't already

KEn

I had the same issue but mine was only during unpluggin Usb ports. But according to microsoft it was an update error. I also had a Dell laptop.

So you can try this for size.

Start up in safe mode
Go to the control panel
So to the programs section
Go to uninstall programs
On the task list on the left hand side there should be something that says view installed updates
click that
go to the search bar
And type kb973879
Uninstall that program.

edit~ And restart sorrry, forgot to mention that one.

And see what happens. Hopefully this will help because it seemed to help mine.

~Mel

Hey Guys!!!!!!

Great News!!! It stopped restarting when I closed the lid!!! Here's the funny thing though...I did what you said Ken...AND I did what you said Mel....and so now I don't know which one did the trick--either way it worked so THANK YOU GUYS. KEEP IT UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It's always best to do 1 thing at time, when trouble shooting. So you actually know what fixxed your problem. Just some words of advice!