General System Health Report Error - Please Help

D

dmblea

New Member
Good morning. I am a first time poster (with not much tech experience). I just generated a General System Health Report on my HP Pavilion DV6 x64 bit laptop.

Under the results, I receive the following Warnings/Error

Symptom: A service is reported as having an unexpected error code

Cause: One or more services has failed. The service did not stop gracefully, suggesting the service may have crashed or one of its components stopped in an unsupported way.

Details: Service exited with code not equal to 0 or 1077

Resolution: Restart the service


Symptom: The Workstation service has stopped abnormally.

Cause: Application Error. Exit code 1077.

Resolution: Restart the service

Could you please advise me as to what this means and how I can fix it? Thank you very much for any assistance you can provide me.

David
 

My Computer

System One

  • Manufacturer/Model
    HP DV6 1030-US
    CPU
    Intel Core 2 Duo [email protected]
    Memory
    4.096 MB
    Graphics Card(s)
    Mobile Intel 4 Series Express Chipset Family
    Monitor(s) Displays
    Generic PnP Monitor
    Hard Drives
    Fujitsu MHZ2320BH G2 ATA Device 298.09
Hi David, and welcome to vistax64.

First, please enter your system specs in the lower left portion of your window.

Then, go to c:\windows\minidump , zip the dump file (*.dmp) and upload it to us we can help.

When you receive the warning, is the system rebooting? Blue Screen?
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
Hi Lemur, I entered the specs, although I couldn't find what type of motherboard I have. Also, I was unable to find the minidump file under the windows folder. Any advice?

lemur said:
Hi David, and welcome to vistax64.

First, please enter your system specs in the lower left portion of your window.

Then, go to c:\windows\minidump , zip the dump file (*.dmp) and upload it to us we can help.

When you receive the warning, is the system rebooting? Blue Screen?
Click to expand...
 

My Computer

System One

  • Manufacturer/Model
    HP DV6 1030-US
    CPU
    Intel Core 2 Duo [email protected]
    Memory
    4.096 MB
    Graphics Card(s)
    Mobile Intel 4 Series Express Chipset Family
    Monitor(s) Displays
    Generic PnP Monitor
    Hard Drives
    Fujitsu MHZ2320BH G2 ATA Device 298.09
Open an elevated command prompt.
Run sfc /scannow
Run Health Report again.
Do you see a display name or service name associated with the report?
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
I believe it's called the "Systems Service Checks".
 

My Computer

System One

  • Manufacturer/Model
    HP DV6 1030-US
    CPU
    Intel Core 2 Duo [email protected]
    Memory
    4.096 MB
    Graphics Card(s)
    Mobile Intel 4 Series Express Chipset Family
    Monitor(s) Displays
    Generic PnP Monitor
    Hard Drives
    Fujitsu MHZ2320BH G2 ATA Device 298.09
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