Solved Please help. Lost everything in "my documents"

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wilber1977

New Member
Hello, please help! My wife's computer seems to be going wrong, and it is damaging her new business.

On Saturday she went onto her laptop and found that everything had disappeared from the desktop. I found everything in C: users/mywifesname/desktop.

Today it has happened again, and not only has everything gone from her desktop but everything has gone from the C:users/mywifesname/desktop AND, more importantly, her "My Documents" folder. I've searched high and low (usual stuff, *.doc came up with nothing from her My Documents folder.

Her computer is just 2 months old, but nothing untoward has been done to it, it's well protected, no service updates installed recently etc etc.

Do you have any ideas (apart of being told to back-up things.... we've now worked that out!!!)

Anything you can do to help would be gratefully received. I have a crying wife - take pity!

Thanks all

Wilber_1977
 

My Computer

System One

re: Please help. Lost everything in "my documents"

wilber1977 said:
Hello, please help! My wife's computer seems to be going wrong, and it is damaging her new business.

On Saturday she went onto her laptop and found that everything had disappeared from the desktop. I found everything in C: users/mywifesname/desktop.

Today it has happened again, and not only has everything gone from her desktop but everything has gone from the C:users/mywifesname/desktop AND, more importantly, her "My Documents" folder. I've searched high and low (usual stuff, *.doc came up with nothing from her My Documents folder.

Her computer is just 2 months old, but nothing untoward has been done to it, it's well protected, no service updates installed recently etc etc.

Do you have any ideas (apart of being told to back-up things.... we've now worked that out!!!)

Anything you can do to help would be gratefully received. I have a crying wife - take pity!

Thanks all

Wilber_1977
Click to expand...


Wilbur

You may not be finding the files because the search doesn't by default search the entire drive. change the pres, let it index then search. If it is on the disk you will find it

Let us know if you need help

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
re: Please help. Lost everything in "my documents"

Hello Wilber, and welcome to Vista Forums.

Are you getting any type of "User Profile" error?

You might see if the free programs Recuva or ShadowExplorer may be able to restore them from the original location.

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
re: Please help. Lost everything in "my documents"

Thanks very much for getting back to me.

I've just downloaded Recuva and run it (after a bit of fun working out how you log on as an administrator.... but another page dealt with that!). It found the files, alas, what was left of them... unrecoverable. Luckily we've worked out that we do have some paper copies of what we need, so can retype them out again....

But each time I log in, anything placed on the desktop of in My Documents (and the videos etc) completely disappears. What's going on?

My wife did say that a while back that a computer dialogue box popped up asking her to do something with her individual profile - but (annoyingly, but can hardly blame her) she can't remember any other details.

Any ideas?

Thansk so much again

Wilber
 

My Computer

System One

re: Please help. Lost everything in "my documents"

Wilber,

You might try your luck with ShadowExplorer to see if you may fair better.

As a test, use OPTION THREE in the tutorial below to restore the default "Documents" folder location to see if that may be the issue.

http://www.vistax64.com/tutorials/148461-personal-user-folder-restore-missing-folder.html

Also, check using the tutorial below to see if her user profile as a .bak at the end of as in the tutorial.

http://www.vistax64.com/tutorials/1...-failed-logon-user-profile-cannot-loaded.html
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
re: Please help. Lost everything in "my documents"

Shawn, you are a goddamn hero!

ShadowExplorer worked a treat, managed to find the files from 2 days ago to which only a modest amount of changes have since been made. Also, the profile seems to be working now. Not sure why it all went wrong....

... but will now go to sleep a bit happier!

Thanks again

Wilber
 

My Computer

System One

re: Please help. Lost everything in "my documents"

That's great news Wilber. Now be sure to make those backups. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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