Wireless mouse

jim will fix it

New Member
I have a case logic wireless mouse which will not work. After plugging the receiver in and pressing both buttons on the receiver and mouse all seems ok. The receiver is getting the connection from the mouse as the light flashes faster when i move the mouse yet the mouse icon (on-screen) will not move. After trying this on my computer i immediately tried it on my girlfriends laptop which is the same OS as mine and it worked perfect, so its obviously something wrong with my laptop and not the mouse. What is wrong?
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard HP Pavilion dv5 Notebook PC Rev 1
    CPU
    2.27 gigahertz Intel Core2 Duo P8400
    Motherboard
    Quanta 3603 02.25
    Memory
    3 gb
    Graphics Card(s)
    NVIDIA GeForce 9600M GT
    Sound Card
    On board
    Monitor(s) Displays
    Generic PnP Monitor (15.4"vis)
    Screen Resolution
    1280x800
    Hard Drives
    c: (NTFS on drive 0) 241.25 GB
    d: (NTFS on drive 0) 8.81 GB
Hello Jim,

Did you already install the drivers for the mouse? Sometimes right clicking the mouse, or restarting the computer afterwards helps as well.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
Hi Brink.

I did actually post to my own thread to add info i should have explained but forgot, but the power went just before it went through so i will have to type it all again.

Additional info i missed.

There is no driver disk that came with the mouse. When i plug the receiver in windows looks for the driver and says it installed one and all is ok. it did the same on my gf comp and and worked but not on mine. I checked device manager and the mouse is recognized as a usb pointer device which is working fine. Yet it isnt.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard HP Pavilion dv5 Notebook PC Rev 1
    CPU
    2.27 gigahertz Intel Core2 Duo P8400
    Motherboard
    Quanta 3603 02.25
    Memory
    3 gb
    Graphics Card(s)
    NVIDIA GeForce 9600M GT
    Sound Card
    On board
    Monitor(s) Displays
    Generic PnP Monitor (15.4"vis)
    Screen Resolution
    1280x800
    Hard Drives
    c: (NTFS on drive 0) 241.25 GB
    d: (NTFS on drive 0) 8.81 GB
Strange. You might double check the usual suspects: low battery, try a different USB port, restart the computer with it connected, right click the mouse after pressing the connect button on the mouse and receiver
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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