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side-by-side configuration is incorrect

  1. #1


    Join Date : Mar 2008
    Posts : 9
    Home Premium 32bit
    Local Time: 11:18

    side-by-side configuration is incorrect

    Hello,

    I've got a brand new HP Slimline 5123 sitting on my desk. Opened up the box yesterday, put it all together, downloaded updates (everything recommended, including SP1 & SP2), got my programs set up. Everything went fine.

    Today I tried to install an HP printer (Desktop F4480). Went through the power-up, installing toner, aligning the print heads. All fine. But as soon as I put the software CD into the CD/DVD drive, I get this error:

    "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."

    The basic printer functions will work without the software, but we need the software installed to access the other functions, like scanning. Not being overly familiar with Vista, as I don't use it myself, I don't know specifically where to look for application event logs. So I searched for all logs, and then sorted by date. There are no logs with today's date.

    Googling the error message, I see a lot of people have experienced something similar, but nothing involving the CD/DVD drive.

    Any help in resolving this issue would be appreciated.

      My System SpecsSystem Spec

  2. #2
    whs's Avatar



    Join Date : May 2008
    Germany/Florida
    Posts : 2,020
    Vista home premium 32bit
    Local Time: 20:18
    germany us florida

     

    Re: side-by-side configuration is incorrect

    I would suggest to download the printer driver from the HP website and install it from there. Who knows how old this CD of yours is.

      My System SpecsSystem Spec

  3. #3


    Join Date : Mar 2008
    Posts : 9
    Home Premium 32bit
    Local Time: 11:18


      Thread Starter

    Re: side-by-side configuration is incorrect

    Sheesh. I should've figured that out by myself. Worked like a charm. Thanks whs.

      My System SpecsSystem Spec

  4. #4
    whs's Avatar



    Join Date : May 2008
    Germany/Florida
    Posts : 2,020
    Vista home premium 32bit
    Local Time: 20:18
    germany us florida

     

    Re: side-by-side configuration is incorrect

    No problem. Any time. Sheesh - happens to all of us at times. The simplest solution does not come to mind at that moment.

      My System SpecsSystem Spec

side-by-side configuration is incorrect

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