BSODs on Vista

S

steve67474

New Member
Hi Guys didn't see an intro section for me to say hello so this is my first post. I have a m8 who is having blue screens both on startup and during running. I have run memtest and used some hirens boot cd memory testing programs and all seems fine. I have also done a surface scan on disk which is OK. I have collected the last few dumps and run them through the windows debug tool but I can't seem to pinpoint anything, although one pointed to hardware and another memory. I was wondering if any guru could have a look for me and give me some guidance. I have attached the logs in a rar file. Cheers guys.:D OOps I think it needs to be a zip. MMMM tried adding a zip file but it doesn't want to play. Am I doing summat wrong
 

My Computer

System One

Hello,

.zip should work. Make sure it is not above 10mb. If there are only 1 or 2 dumps, then convert them to .txt from .dmp and one of us will look at them for you.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
thanks for response Niemrio OK heres the latest. I went around there early last night and removed both the 1gig memory dimms. I replaced them with 1 known good stick and it crashed again last night. I will attach the last three minidumps in text format. the last one (06) points to hardware but am not sure. anyway here we go.
 

Attachments

  • 041410.06.txt
    7.3 KB · Views: 102
  • 041410.3.txt
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  • 041410.2.txt
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My Computer

System One

Hello,

I am very sorry. There was a massive mix up, and so your thread was left idle for 3 days. I am really sorry for this; please accept my sincere apologies. Anyway,

I could not open your dump files. What extension did they originally have, and what program are you using to read them?

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hi Richard
Thanks for response. They are .txt files so should open with notepad or any text viewer. I used debugging tools for windows to read the dumps and copied and pasted them intoo a notepad and then posted them. Hope this helps. BTW he had three moe crashes over the weekend . this is what he sent me in a note......
- 1st one had the message “page in unpaged area” which I have seen before but not recently, I dont think;
- 2nd one had no error message or hexa addresses at all
- 3rd one referred to nvlddmkm.sys and the address “8A2AC3C0 base at 8A20B000”
 

My Computer

System One

Hello,

Sorry about that. I missed the obvious! Could you please send me the actual dumps as I can get more out of them using some of the advanced features of Windbg? Also, I am sending this from school, and I will take a proper look this evening. Thanks!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hi Richard
here are the dumps in dump form. Again Thanks. Cant attach the zip for some unknown reason Richard? Text is fine. It says its uploaded but nothing shows on update its only 96K can I email em to you if you PM me your email addy? cheers Steve
 

My Computer

System One

I wonder if bad RAM is causing the issue. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.
 

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
Hello,

The dump files will really help. Either rename them from .dmp to .txt and then upload and I will rename back or email them to me and I will try to upload them. Remember that in emails .zip is unsafe so you need to rename it to something like .zipabc before sending. My email is "***" << I will edit this out once you have confirmed you have got it. Also, for how long did you run the Memory Tests?

^^ Beat me to it!

Richard
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
to Johnathan... I have eliminated bad RAM as I have replaced all ram with a known good one (See earlier post)

Richard here are the dump files renamed to txt.... Again Cheers.
 

Attachments

  • Mini031410-03.txt
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  • Mini040610-04.txt
    128 KB · Views: 53
  • Mini041310-01.txt
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  • Mini041410-01.txt
    128 KB · Views: 38
  • Mini041410-03.txt
    128 KB · Views: 53
  • Mini041410-05.txt
    128 KB · Views: 87
  • Mini041410-06.txt
    128 KB · Views: 53

My Computer

System One

Just to clear up memory guys. I ram memtest to each stick several times but it never showed any errors. I then removed both 1gig sticks and took a 1 gig stick out of another identical system and put that in. The system failed within an hour. I then swopped the 1gig into another slot and it still failed. Funny thing tho I have noticed on the very first bios screen on bootup where you would have the bios level it has a load of crap. just gibberish. I am going to flash the bios tomorrow morning as an eliminator. Again cheers guys for your support and interest in this issue.
 

My Computer

System One

Hello,

Will just take a look at them now so give me 15-20 minutes. That BIOS issue is strange and I will be interested to here back on that.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hello,

I have completed basic analysis. This update is more for interest than solutions. I will come back properly after I have completed a comprehensive analysis.

MEMORY_MANAGEMENT
0x0000001a

^^Once

UNEXPECTED_KERNEL_MODE_TRAP
0x0000007f

^^Twice

DRIVER_IRQL_NOT_LESS_OR_EQUAL
0x000000d1

^^Twice

UNEXPECTED_KERNEL_MODE_TRAP
0x1000007f

^^Once

KERNEL_MODE_EXCEPTION_NOT_HANDLED
0x1000008e

^^Once

Most of these mean a lot of different things, however the one issue that appears in all is drivers. I think that there is one driver that is causing all these problems. The drivers referenced are: (don't just launch at these drivers, wait for a better analysis)

fltmgr.sys
ntkrnlpa.exe
amdk8.sys
nvlddmkm.sys
BLKWGU.sys
usbehci.sys
hal.dll

There are a lot of drivers here. This is going to be a big case. However, many are 3rd party. It is normally 3rd party drivers that are the problem, and here is a good starting block. The Windows drivers such as hal.dll and ntkrnlpa.exe can be ignored, they are not the problem, they just received the blame.

Back soon,

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hello,

This is almost certainly a driver issue. Therefore your best bet is to update all the drivers you can. This includes chipset, graphics card, sound card etc. I have included some general advice below: Also, you have a lot of drivers without timestamps which is something to think about, they should all have timestamps. This could however be caused by damaged minidumps, but I have had no problems analysing them. Also, most appear in more than one minidump, so I think we can rule this out.


MEMORY_MANAGEMENT
STOP: 0x0000001a
^^Once

UNEXPECTED_KERNEL_MODE_TRAP
STOP: 0x0000007f
^^Twice

DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP: 0x000000d1
^^Twice

UNEXPECTED_KERNEL_MODE_TRAP
STOP: 0x1000007f
^^Once

KERNEL_MODE_EXCEPTION_NOT_HANDLED
STOP: 0x1000008e
^^Once

Referenced Drivers:
fltmgr.sys << 2009
ntkrnlpa.exe << 2009
amdk8.sys << 2008
nvlddmkm.sys << 2010
BLKWGU.sys << 2005
usbehci.sys << 2009
hal.dll << 2009

These BSODs are probably caused by a bad driver in your case, however it could be caused by a driver. The most important thing to do is to update all of your drivers and run a quick scan with Malwarebytes Anti-Malware. A quick scan will probably show a problem, though not cure it. If you suspect a virus tell me and I will teach you HiJackThis and Malwarebytes Full Scan! ;) Here is a list of thing to try:

  • Update all of the drivers you can. Please investigate and update the drivers for all the referenced drivers above, provided they are not Windows drivers.

  • N/A (Run Memtest86+ or another memory testing tool that came with your computer.)

  • Make sure all windows updates and service packs are installed. I know SP2 is installed




  • See if these BSODs occur in Safe Mode and report back.

  • See if there are any errors showing in Device Manager.
N/A (This problem may be caused by overheating, so can you please download GPU-Z and SpeedFan and write down/screenshot the temperatures of your cores/graphics card/hard disk.
GPU-Z
SpeedFan)


You also have some very outdated drivers (2004 - 2007, lost time stamp)
These should also be investigated and updated.

No Time Stamp:
Fs_Rec.SYS
Null.SYS
Msfs.SYS
win32k.sys
TSDDD.dll
cdd.dll
msrpc.sys
fdc.sys
flpydisk.sys

2004:
ASACPI.sys

2005:
BLKWGU.sys

2006:
secdrv.SYS
Ph3xIB32.sys
Rtlh86.sys
peauth.sys
crcdisk.sys
AegisP.sys

2007:
RTKVHDA.sys
spldr.sys
3xHydrid.sys

Good luck,

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Thanks Richard,
I appreciate all the info. I have malwarebytes as its my favoured spyware programme. I will check the drivers . He did say he updated all of the drivers not long ago but this is clearly not the case. Would driver detective be a good programme to use to update all the drivers?
I have a copy of that or is it a case of going to the Mobo website and downloading all the latest drivers then all the I/O drivers individually. I did read that Nvidia has a driver issue in vista where people had to roll back to a really early driver to circumvent the problem.
He is at the point of ditching the system. I have told him we could go to windows 7 as a scratch install and this would probably solve it. Any thoughts? My first course of action will be to do the drivers tho. I am only here for a few days more as I go on hol on friday so want to resolve it before going. (thats if I can get off the ground :()
 

My Computer

System One

Hello,

Malwarebytes is good but not as primary, as it is only cure, no prevension. I think you are running something else, but if not, run some normal antivirus such as MSE. On a computer there are thousands of drivers. I did notice lots of 2009/10 drivers, and I was going to comment on this, but then I forgot. Would you think of upgrading some virtual parallel port driver, even if you did not have a parallel port. That is why we tell you. However, the one thing you should really do is try to update all the referenced drivers. That is your first priority. Once you have done that, wait for a new crash and send me some new minidumps. Also, manufacturers website is better to update from than device manager. I have never used driver detective, but I am sure it works well; it is famous. I will ask some other members for their opinion. A clean install would probably fix it, but if any of the prohiferals are old, carefully make sure they will work with 7.

Richard
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
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