Forgive me for not knowing the computer model number or anything, but I can tell you this is an HP about two years old.
So I'm doing my boyfriend's taxes last week on his computer, and in the middle of it, we get the BSOD with this message:
IRQL not less or equal
So we restarted, and it was fine. Next day I'm on it, and it does it again. I Google on my BlackBerry and it says it's a memory problem, so I run a diagnostic test on it, sure enough there are memory issues that seem like it's a hardware issue. We backed up some stuff that night (and got the BSOD once again!) and took it to Best Buy (I know, I know) because he has an extended warranty.
Well now they are claiming it's a software issue with the registry and they can't fix it unless they charge him, and they want to wipe the whole thing and start over. I think this is a bunch of BS frankly.
My theory is that we take the computer home, get into safe mode and back everything up this time, uninstall some programs (I might add, I hadn't installed anything new for weeks and I had to install a few things a while back to get rid of a trojan on it--his son downloaded Frostwire--need I say more?), do a system restore, and see what happens.
Of course he's all pissy since they didn't call him (I was there getting a new laptop because mine was a lemon and I asked if his was done) and he seems to think that somehow this is my fault (I can tell by his voice) and that he should just pay they money he doesn't have for them to fix it.
Advice? This just came out of nowhere, hadn't installed anything new that I can tell, only thing I can think of is Windows Updates but that would be it. They claimed at BB they'd run 18 memory tests and they came out fine, but the one I tried did NOT come out fine.
Argh. I'd just like to get this resolved without paying money and so my boyfriend isn't grumpy anymore.
So I'm doing my boyfriend's taxes last week on his computer, and in the middle of it, we get the BSOD with this message:
IRQL not less or equal
So we restarted, and it was fine. Next day I'm on it, and it does it again. I Google on my BlackBerry and it says it's a memory problem, so I run a diagnostic test on it, sure enough there are memory issues that seem like it's a hardware issue. We backed up some stuff that night (and got the BSOD once again!) and took it to Best Buy (I know, I know) because he has an extended warranty.
Well now they are claiming it's a software issue with the registry and they can't fix it unless they charge him, and they want to wipe the whole thing and start over. I think this is a bunch of BS frankly.
My theory is that we take the computer home, get into safe mode and back everything up this time, uninstall some programs (I might add, I hadn't installed anything new for weeks and I had to install a few things a while back to get rid of a trojan on it--his son downloaded Frostwire--need I say more?), do a system restore, and see what happens.
Of course he's all pissy since they didn't call him (I was there getting a new laptop because mine was a lemon and I asked if his was done) and he seems to think that somehow this is my fault (I can tell by his voice) and that he should just pay they money he doesn't have for them to fix it.
Advice? This just came out of nowhere, hadn't installed anything new that I can tell, only thing I can think of is Windows Updates but that would be it. They claimed at BB they'd run 18 memory tests and they came out fine, but the one I tried did NOT come out fine.
Argh. I'd just like to get this resolved without paying money and so my boyfriend isn't grumpy anymore.
