Hello,
I am willing to help you with this problem.
If at any point I say stuff too complex, just slow down and ask
SAFE MODE:
Please boot into Safe Mode and tell me if the problem remains. Turn off computer, switch on, immediately start
tapping the
F8 key, until you get a screen where you can use the arrow keys and Enter to select
Safe Mode with Networking.
WEBCAM:
Do you have a webcam, and if so, what model?
CRASH DATA:
1. Click on the
Start Orb and then click on
Control Panel. (All steps have screenshots below and you can click on any screenshot to enlarge it.)
2. Double click on
"Problem Reports and Solutions".
3. Click "
See Problems to Check" on the left hand pane. (N.B. Your window will not look exactly the same as mine)
4. Under
DefaultSettingEXE MFC, click "
More Details". I do not have
DefaultSettingEXE MFC in my list, so substitute my Installer for your
DefaultSettingEXE MFC.
5. Copy everything in the red box on MY screenshot and paste it into a reply to this thread. Alternatively you could make a screengrab of the whole window and reply with that instead.
How to take a screengrab:
How to use the Snipping Tool in Vista
6. Click "
OK".
7. Check "
Select All" and "
Check again for solutions to other problems" then click "
Check for Solutions". If any new solutions are found, particularly for
DefaultSettingEXE MFC, open them up and see what they say.
Thanks,
Richard