Chkdsk will not run at startup; no cmd.exe will work

  • I want to install SP1 and SP2 but SP1 for Windows Vista fails to install.
  • 2 drives: OS and Recovery
  • I successfully defragmented and cleaned the Recovery drive, backed up all of my files on an external hardrive, and "cleaned" the OS drive (my C drive).
  • C: will not defragment until I check it for errors.
  • I scheduled an error check but it will not run at startup.
  • I tried multiple executive commands (according to microsoft.com instructions) to make the error check run and none worked.

I am hoping to check C for errors and go from there, and I am trying to avoid reverting back to factory settings, though that is fine for a last resort.


I am a self-taught intermediate computer user and I learn fast, but some of the complicated command language processes are beyond me.
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron M1330
    CPU
    Intel Core 2 Duo CPU 2.20 GHz
    Memory
    3582 MB
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 pixels
    Hard Drives
    SAMSUNG HM320JI
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Synaptics PS/2 Port Pointing Device
    Internet Speed
    Broadcom NetLink Fast Ethernet
Welcome
Run a full anti virus scan
Download and run malwarebytes at full scan and be sure to up date.
run an sfc check.
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
http://www.vistax64.com/tutorials/130824-chkdsk-will-not-run-startup-vista.html
Try a clean boot. Does it work? If so follow directions to correct the problems
http://support.microsoft.com/kb/929135
Be sure to run cmd as administrator. Right click and then run as administrator.
http://www.vistax64.com/tutorials/181765-elevated-command-prompt.html

Disable the firewall
Make sure it is not due to memory.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Same as Vista
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Thank you for the reply! I am working on all of your suggestions now, but in the meantime, I found one detail to share that I forgot in my original post:

"Windows Resource Protection found corrupt files but was unable to fix some of them. [FONT=&quot]Details are included in the CBS.Log windir\Logs\CBS\CBS.log"

I could not access the log per the instructions I read online (I don't even know what this log is). I think it said something like "log cannot be accessed".

I also ran some scans on memory and it said everything was clean and functioning correctly, but I will try your firewall suggestion when my anti-virus scan finishes. My anti-virus is up to date and says everything is proteceted and fine, but maybe the scan will turn up some helpful information.
[/FONT]
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron M1330
    CPU
    Intel Core 2 Duo CPU 2.20 GHz
    Memory
    3582 MB
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 pixels
    Hard Drives
    SAMSUNG HM320JI
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Synaptics PS/2 Port Pointing Device
    Internet Speed
    Broadcom NetLink Fast Ethernet
TY that can be valuable information. Put that aside for now and continue the other instructions
If not corrected, with my solutions. We will analyze that log
BTW
When you get that error report run the SFC three times more.
All problems are not always corrected at once
Good luck
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I am running the sfc scan again while my virus scan continues. I tried to access the resulting log with this command:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

But no luck, the command window simply moved to another ready administrator command line.
I tried to access the file that specifies the corrupted files but it said,
"CBS You don’t have permission to open this file.
[FONT=&quot]Contact the file owner or an administrator to obtain permission."
I am the administrator and I am the only user on this computer. How do I access the txt file that tells me which files are corrupted?
[/FONT]
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron M1330
    CPU
    Intel Core 2 Duo CPU 2.20 GHz
    Memory
    3582 MB
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 pixels
    Hard Drives
    SAMSUNG HM320JI
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Synaptics PS/2 Port Pointing Device
    Internet Speed
    Broadcom NetLink Fast Ethernet

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Virus scan turned back perfect results.


If I read the records from the sfc correctly, these are the three corrupted files that cannot be "reprojected":

pacer.sys.mui (from QoS)

tcpmon.ini (from printing)

autochk.exe (from autochk)

I have no idea what any of that means.

I will download the malware bytes and run a full scan next.
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron M1330
    CPU
    Intel Core 2 Duo CPU 2.20 GHz
    Memory
    3582 MB
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 pixels
    Hard Drives
    SAMSUNG HM320JI
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Synaptics PS/2 Port Pointing Device
    Internet Speed
    Broadcom NetLink Fast Ethernet
Would you be kind enough to download the files to us?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Do you have a Vista install DVD we can do a repair of all those files?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I attached the .txt file of my sfc scan results.

And I did find my Reinstallation DVD so that is an option :)

Thank you for your patient guidance.
~ JJ
 

Attachments

  • sfc scannow results 6 21pm Dec 28 2010.txt
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My Computer

System One

  • Manufacturer/Model
    Dell Inspiron M1330
    CPU
    Intel Core 2 Duo CPU 2.20 GHz
    Memory
    3582 MB
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 pixels
    Hard Drives
    SAMSUNG HM320JI
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Synaptics PS/2 Port Pointing Device
    Internet Speed
    Broadcom NetLink Fast Ethernet

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Thank you for all of your help, wish me luck :)
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron M1330
    CPU
    Intel Core 2 Duo CPU 2.20 GHz
    Memory
    3582 MB
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 pixels
    Hard Drives
    SAMSUNG HM320JI
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Synaptics PS/2 Port Pointing Device
    Internet Speed
    Broadcom NetLink Fast Ethernet

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I wrote down this link and the one for the repair install - can't wait to get started!
Happy New Year,
JJ
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron M1330
    CPU
    Intel Core 2 Duo CPU 2.20 GHz
    Memory
    3582 MB
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 pixels
    Hard Drives
    SAMSUNG HM320JI
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Synaptics PS/2 Port Pointing Device
    Internet Speed
    Broadcom NetLink Fast Ethernet
Happy New Year
Wish you luck
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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